Desjardins

Director

• Support the vice-president by helping define strategic priorities
• Develop and deliver the administrative department’s business plan
• Apply management and communication practices encouraging change management
• Define and ensure the implementation of activities related to the unit’s services
• Support the administrative unit’s business plan by successfully managing individual and team performance
• Continuously improve the management of processes under your responsibility
• Promote Desjardins Group’s cooperative values
• Represent the organization and conduct business intelligence

Directeur principal, Partenariat, liaison et renseignement

Analyst

• Validate document and contract consistency and compliance as well as compliance with conditions and guarantees.
• Prepare activity plans for BBO SSC to handle contract and guarantee preparation up until the time that guarantees are published and the loan is disbursed.
• Complete the disbursement roadmap.
• Finalize files by, for example, archiving and following up on missing files.

Post Grant Analyst, Business

Account Manager

• Help set sales objectives and develop action plans based on the business plan
• Create the right conditions to meet targets
• Solicit and develop and maintain personal business relationships with clients to promote your line of products and services
• Identify and analyze member/client needs; develop custom solutions; prepare integrated service offers that balance member/client satisfaction, profitability and risk; and negotiate terms
• Monitor the industry to identify business development opportunities
• Take an active role in public relations activities and maintain a presence in the business community.

Account Manager – Business

• Identify, analyze and document users' data needs and help operationalize solutions
• Use database management systems to generate and update reports that give users a streamlined picture of results
• Identify opportunities to improve work methods and develop data management tools
• Provide advice for selecting, implementing and using data management tools
• Identify, prepare, describe, interpret and validate data needed for analyses, and make suitable recommendations to support decision-making

Data Valorization Analyst

Financial Planning and Analysis

• Develop and maintain lasting and trusting business relationships with members and clients
• Advise members and clients on the best strategies and work with them to identify expected results
• Manage business relationships, assess member/client satisfaction and service quality
• Stay up-to-date on the financial services industry, market trends and best practices in your field
• Participate in outreach activities and represent the caisse in the community

Personal Finance Advisor

Sales

• Establish an advisory relationship by identifying current and potential needs and supporting client retention
• Advise members and clients on specialized products and services.
• Review requests, research solutions and make recommendations
• Identify trends, weaknesses and opportunities. Make recommendations
• Assist members and clients, listen to their needs and propose personalized solutions
• Help identify your unit’s operational risks and opportunities for improvement
• Stay on top of the latest standards, products and services in your field.

Advisor, Member/Client Sales and Service

Operations

• Provide technical support for projects and operational issues
• Conduct technical studies, research and analysis and serve as resource person for the submission of solutions and action plans
• Roll out and maintain software and manual and automated processes
• Train users
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow your unit’s processes and use its business solutions, tools and systems
• Support your unit’s continuous improvement

Office Technician – Operations

• Ensure the validity and compliance of financing applications and their conditions by validating contracts and guarantees
• Analyze and authorize disbursements, ensuring compliance with applicable conditions arising from financing applications
• Follow up with members, clients and collaborators
• Collaborate closely with colleagues and partners involved in financing files
• Assist the manager in maintaining up-to-date documentation and in coaching and training employees

Post-Grant Analyst, Business

Manager

• Support the immediate supervisor by helping with work organization and operational planning for the unit
• Develop, implement and track the unit’s action plan, ensuring alignment with the organization’s strategic orientations
• Establish management and communication practices that support change management and employee engagement
• Define and ensure the implementation of activities related to the unit’s services to maximize targeted business results
• Promote Desjardins Group’s cooperative values
• Continuously improve the management of processes under your responsibility

Section Manager

Risk

• Advise data producers and users to ensure data can be exploited to its full potential with an eye to sound data governance, for the benefit of members and clients.
• Conduct complex data quality analyses that include profiling, identifying gaps and correcting data from multiple sources.
• Document the data flows and data transformation logic from capture to delivery.
• Develop and maintain data governance logs, tools and dashboards.
• Advise teams on how to apply data management processes and controls properly.
• Apply pragmatic data governance approaches that improve operational activities and implement continuous improvement processes for data quality management.
• Carry out projects related to the development of data governance.

Data Governance Analyst, Property and Casualty Insurance

• Advise your clients and partners to help them position, plan, develop, execute and monitor strategic projects and initiatives
• Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives
• Identify, analyze, diagnose and address major issues and make recommendations to decision-making bodies
• Represent your unit before senior management committees and decision-making bodies
• Represent and negotiate on behalf of Desjardins and enter the organization into agreements with external partners and organizations.

Senior Advisor, Operational Risks

Project Manager

• Help teams implement agile development methods
• Meet with practitioners to help them understand, introduce and apply agile principles
• Understand practitioner concerns, challenges and resistance and provide support as needed
• Develop and carry out activities to improve skills and agile processes
• Ensure best practices are followed
• Keep all agile teams focused on the overall project objective
• Coach professionals in your unit and other sectors
• Identify training needs and make recommendations
• Analyze clients’ initial environment, make recommendations and provide support when starting up or turning around agile projects
• Monitor the organization’s progress and suggest solutions tailored to its agile maturity level
• Consider clients’ current and future circumstances to identify opportunities for improvement
• Make sure agile practices, procedures, methods and tools are used efficiently
• Monitor the industry to understand and anticipate trends in your field and make recommendations to develop best practices

Senior Advisor, Project Management

Support Engineer

• Analyze client cases by cross-referencing several data points (auto policy, mobile app account, Ajusto portal) and assessing whether a correction is required.
• Document the analysis and support the Client Relations and Technical Support teams in resolving cases by sending a clear diagnosis and a recommended solution.
• Identify recurring issues from client cases and work with BI teams to assess the scope of a situation and identify potentially affected clients.
• Help write and update procedures to prevent future data errors and reduce the Ajusto program’s operational debt.
• Make sure responses to clients are consistent.
• Collaborate with several teams (Client Relations, Performance, Operations, Complaints) and help align practices and understanding of the Ajusto discount.
• Maintain and update the Ajusto exception procedures and ensure decisions are consistent, fair and in line with the spirit of the program.
• Support the Legal Department in preparing data related to client requests or complaints.
• Stay in tune with members and clients by reviewing their comments and staying informed about agent feedback.

Support Analyst, Ajusto Program

Architect

• Serve as an expert advisor on application solutions and operations architecture
• Advise business partners and stakeholders to help them orient, plan, develop, execute and monitor strategic initiatives under your responsibility
• Organize, manage and, as needed, deliver work to provide guidance on specific technical subjects requiring the consensus of multiple stakeholders
• Design IT solutions that meet business needs
• Develop and update policies, standards, architecture targets and supporting foundations to support your unit’s strategic projects and initiatives
• Identify and analyze potential IT solutions that meet the organization’s needs
• Represent your unit before senior management committees and decision-making bodies
• Represent and negotiate on behalf of Desjardins and enter the organization into agreements with external partners and organizations

Senior Advisor, IT Architecture

Human Resources

• Advise your clients and partners to help them position, plan, develop, execute and monitor strategic projects and initiatives
• Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Represent your unit before senior management committees and decision-making bodies
• Represent and negotiate on behalf of Desjardins and enter the organization into agreements with external partners and organizations.