Advisory Agent, Member and Client Experience

Desjardins

Member/client experience advisor improving banking transactions and promoting Desjardins products and services. Supporting clients in using technology securely and assisting in fraud-related queries.

Posted 7/4/2026full-timeAlexandria • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own.
Contribute to business development and maintain business relationships through service delivery and activities.
Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.

Requirements

What you’ll need

Advanced knowledge of English and French
Action oriented
Customer Focus
Differences
Nimble learning

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

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