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Senior Advisor, IT Assistance
DesjardinsSenior IT support advisor providing user support for IT applications in Canada. Leading development projects and strategic initiatives with a focus on user assistance and IT management.
About the role
Key responsibilities & impact- Provide user support and assistance for IT applications
- Installation, configuration, issue resolution, and service request management
- Server administration and IT equipment management
- Lead development projects and strategic initiatives
- Interact with stakeholders for comprehensive project execution
Requirements
What you’ll need- Bachelor's degree in a related field
- A minimum of eight years of relevant experience
- Knowledge of French is required
- Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT Application SupportInstallationConfigurationIssue ResolutionService Request ManagementServer Administration
Soft Skills
Stakeholder InteractionProject Execution
Certifications
Bachelor's Degree