Dentsply Sirona

Customer Support

• Process orders via phone or written requests (mail, email, fax, or EDI).
• Handle and resolve customer complaints and service inquiries in a professional, expedient manner.
• Receive, research and answer customer inquiries regarding accounts, products, repairs, pricing, promotions, terms and services.
• Process customer orders (dealer and end user orders) and promotions; track orders and acknowledge customer purchase orders.
• Guide complaint resolution and enter complaints into the complaint handling system; review/log/maintain and initiate investigations for potentially serious complaints.
• Provide literature and informational support to customers or field force representatives; research inquiries to assure satisfactory completion.
• Process promotional orders, customer credit requests, debit memo requests, return material requests, and fulfill free-goods requests.
• Interface with internal and external customers via phone, email, Teams and SalesForce; maintain daily interaction between Shipping, Accounting, Planning, Product Service, and Customer Service departments.
• Perform related work and other duties as required.

Customer Service Representative