Demant

Client Services Representative

• Serve as the first point of contact for clients, delivering top-notch customer care
• Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups
• Keep our clinic looking its best by organizing and tidying the client waiting areas and ensuring supplies are stocked and ready
• Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly
• Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory

Client Service Administrator – Mission

Manager

• Independent role as a hearing care specialist (60% position) in Uznach
• Responsible for sales, customer acquisition and growth in your region
• Analyze key metrics (KPIs) and derive effective actions
• Develop action plans for each hearing center to ensure optimal utilization
• Build and maintain local partnerships (ENT physicians, pharmacies, opticians, doctors)
• Team scheduling including absences, holidays and overtime
• Regular center visits and shadowing with feedback and reports
• Coaching and training of the teams

Area Manager

Software Engineer

• Design, model, implement and test hardware‑centric test solutions aligned to feature requirements
• Build and maintain automated test systems for device hardware; instrumentation, measurement/control, calibration and traceability
• Integrate hardware and software; drivers, interfaces, and services that talk to instruments, sensors, and DUTs
• Contribute to system and software architecture by reviewing designs and proposing improvements to reliability, performance, and maintainability
• Participate in planning, estimation, and agile/SAFe ceremonies as an integral contributor to the ART
• Take part in the full software development lifecycle and contribute to building and maintaining CI/CD pipelines and DevOps practices incl. mentor teammates
• Create and review technical documentation; coordinate and solve complex design challenges with stakeholders

Test System Developer

• Developing a reliable and maintainable new framework and solutions that support robust verification and validation performance
• Analyzing, designing, modeling, implementing, and testing solutions in line with feature requirements
• Participating in planning, estimation, and agile ceremonies
• Creating and reviewing technical documentation
• Contributing to system and software architecture with a focus on quality, innovation, and maintainability
• Coordinating and solving complex design challenges
• Working with your team to shape DevOps software development processes and procedures
• Mentoring colleagues within the team and other teams that need our expertise in CI/CD and DevOps practices
• Becoming an integral developer and expertise of test software and test system for the Agile Development Teams in ART

Test Software and System Developer

Project Manager

• Wprowadzanie nowych produktów i procesów
• Prowadzenie dokumentacji projektowej
• Raportowanie przebiegu kolejnych etapów projektu
• Optymalizacja procesów wdrożeniowych
• Transfer wiedzy i umiejętności pomiędzy różnymi częściami organizacji
• Budowanie kompetencji wdrażania produktów i platform
• Zarządzanie zespołem projektowym liczącym od 5 do 15 osób
• Kooperacja z innymi działami w firmie

Project Manager, New Product Introduction

Data Entry

• Processing customers’ purchase, service and return orders from receival to release for further processing in other departments in Operations
• Receiving, opening and sorting parcels with purchase, service and return orders and preparing them for processing
• Reviewing, clarifying & processing purchase and service orders into ERP system (physical and electronic orders)
• Cooperation with other areas of Operations to resolve any queries regarding customer’s orders
• Supporting New Zealand Operations with order entry
• Creation of credit notes – rebill corrections
• Other duties as required by supervisor from time to time

Data Entry Operator

Revenue Operations

• Collaborate with portfolio of markets to optimize web acquisition performance
• Identify, share and apply best practice cases and solutions across portfolio of markets
• Develop new web and AI solutions and implement them in your portfolio of markets
• Develop web content based on web performance and customer insights
• Monitor performance, identify opportunities, and facilitate continuous improvement
• Develop web strategies, roadmaps and implement the Global CRO program
• Enhance brand presence and optimize content to clearly communicate our value proposition across our websites
• Project management of relevant projects
• Sitecore (CMS) support to markets and relevant stakeholders

Global Web Manager – CRO

Recruitment

• Support HR activities across Talent Acquisition and Employer Branding
• Create and edit content for employer branding, including video, graphics, and materials for events and social media
• Coordinate and facilitate Employer Branding activities, including career fairs, company visits and case competitions
• Support HR initiatives across talent attraction, recruitment coordination, onboarding and offboarding
• Chair the Student Network steering committee and drive initiatives for community, learning and culture for 100+ students

Student Assistant – Talent Acquisition, Employer Branding

Medical writer

• Prepare Clinical Evaluation documents (clinical evaluation plans, clinical evaluation reports, post-market clinical follow-up reports) according to the applicable regulations (including MDR (EU) 2017/745) and internal procedures.
• Prepare post-market surveillance documents.
• Work with stakeholders to gather relevant information.
• Perform information searches in scientific databases like PubMed, Cochrane etc.
• Appraisal and analysis of clinical data from the literature.
• Maintain current clinical evaluation plans and reports as well as post-market surveillance reports.
• Develop and maintain processes for clinical/regulatory writing.
• Monitor, evaluate and implement regulatory requirements relating to the areas of responsibility within Clinical Affairs; Clinical Evaluation and Post Market Clinical Follow-up.
• Secure the level of evidence required to achieve regulatory compliance for areas of responsibility within Clinical Affairs.

Medical Writer

Designer

• Collaborate with Mechanical Designers to provide design input and designing injection molding tools.
• Deliver tool design both to our suppliers and our own internal Tool-Shops.
• Contribute valuable insights to our part designers.
• Ensure quality DfM and tool design for plastic and stamped components

Senior Tool Designer

Operations

• Provides leadership, coaching, and development of employees (incl. contractors and outsourced services)
• Establishes a structured framework that empowers all direct reports to execute business initiatives, drive sales, achieve KPIs and strive for continuous learning.
• In partnership with the Training Team, drive ownership and accountability on CCOs’ and Clinicians’ hiring, onboarding and continuous upskilling.
• Manages sales targets in line with the sales forecast and business plan.
• Effectively implements sales strategy across the clinic region, leading through direct reports, focusing on driving business success, growth and clinical excellence.
• Drives adoption and understanding of sales funnel and ATRT operating model supported by trainers.
• Conducts proactive analysis to help identify key drivers of sales performance and key areas of opportunity/challenge in BI and related internal processes, engaging with trainers on focused upskilling to achieve commercial outcomes.
• Understands local market including client and market trends to identify and mitigate risks and maximize opportunity to drive ongoing business success within clinic region.
• Increases market share regionally by GP engagement and local/regional area marketing activities.
• Ensures Clinical and CCO staffing levels are maintained in line with client demand to maximise productivity and performance outcome.
• Ensures a superior client experience by maintaining Audika clinic presentation, uniform and customer service and clinical standards.
• Supports the compliance to Audika business process and work instructions. Supports operational practices and processes to improve capacity and ensure the optimisation of revenue and resources.
• Manages staff concerns promptly and effectively, in line with company policy, soliciting support from HR and/or manager where and when necessary.
• Manages the day-to-day operations effectively using reports, assessing results, and developing specific actions to exceed KPIs.
• Ensures compliance with all standards, regulations, company policy, and Hearing services program obligations.

Regional Sales & Operations Manager

• You are the first point of contact for our clients and must provide them with the best customer service in the industry:
• Greeting clients
• Answering the telephone
• Answering client queries
• You will manage our client appointments and schedule the clinician’s appointments:
• Maintaining clinician’s schedules
• Triaging all appointments
• Changing appointments to accommodate client and clinic needs
• Using telephone pathway to book initial client appointments
• Contacting existing clients to schedule appropriate appointments.
• Following protocols associated with the companies Telephone Performance Analysis, including, and not limited to training, coaching, and evaluating.
• You are responsible for the general maintenance of our clinics so that they are a first-class hearing healthcare centre:
• Daily cleaning and tidying as needed.
• Tidying and organizing Assistive Listening Device (ALD) displays and client waiting area.
• Maintaining and ordering office and clinic supplies.
• You will provide administrative support for the clinicians in their respective clinic(s) as well as act as an office administrator for the Hearing Healthcare Centre (HHC):
• Opening and closing the HHC
• Registering all new clients
• Maintaining all paper files including creating, organizing, filing, and destroying
• Shipping and receiving
• Tracking all orders through administration system and shipping log
• Preparing orders for fittings
• Assisting with local events as needed
• Understanding and applying all promotions
• Understanding and selling all ALDs
• Providing basic hearing aid maintenance including cleaning/checks and tubing changes
• You will be responsible for processing all sales and tracking all outstanding balances and receivables and third party insurance payments which includes each of the following:
• Assisting with client estimates
• Counting and reporting opening and closing cash float
• Processing all payments; cash, cheque, post-dated cheques, credit card and debit card
• Completing daily bank deposit slip completing physical deposit
• Completing daily sales reconciliation on time and accurately
• Completing monthly inventory and accounting controls
• Understanding Debits and Credits
• Having working to expert knowledge of all third-party insurance programs
• Completing and submitting all third-party insurance forms
• Following up on all outstanding third-party claims

Client Service Administrator

• Serve as the first point of contact for clients, delivering top-notch customer care.
• Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
• Keep our clinic looking its best by organizing and tidying client waiting areas and ensuring supplies are stocked and ready.
• Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly.
• Take ownership of processing payments, tracking insurance claims, accounts receivable management, and maintaining inventory.

• Lead the design and execution of a globally standardised talent acquisition strategy and framework, ensuring consistency, scalability, and compliance across all regions.
• Establish recruitment process harmonization and emphasize a UX-focused, data-driven approach to hiring excellence.
• Enhance the employer brand to position the company as an employer of choice.
• Own the Graduate Program to ensure a robust pipeline of future talent aligned with business needs.
• Define and implement the global talent acquisition strategy and governance framework.
• Design and roll out globally standardised recruitment processes.
• Partner with HR Digitalisation to optimise, implement, and drive adoption of recruitment technologies and integrations.
• Build a global talent acquisition analytics framework and use data-driven insights to guide strategic decisions.

Global Head of Talent Acquisition

Counselor

• Provide comprehensive, prompt and customer-focused service
• Organize and manage appointments with clients
• Update the customer database and sell accessories

Specialist Advisor

• Serve as the first point of contact for clients, delivering top-notch customer care
• Greet clients, manage inbound phone calls and emails and answer customer inquiries
• Manage and adjust clinician schedules, booking appointments, and coordinating follow-ups
• Organize and tidy the client waiting areas and ensure supplies are stocked
• Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly
• Process payments, track insurance claims, and maintain inventory
• Engage with the community through presentations and marketing initiatives

Controller

• Lead monthly financial closing processes for global operations, including consolidation, analysis, and timely communication of results
• Prepare regular financial reports and detailed performance analyses, including cost analysis and variance tracking
• Act as a finance partner to senior leadership in strategic initiatives aimed at optimizing profitability and growth
• Collaborate with operations and service teams to drive global cost-reduction initiatives and support business case development
• Lead the global budgeting process for the global customs and service organization
• Preparing reports and financial analyses for the company with focus and production cost
• Support capacity planning and output analysis to improve efficiency and resource allocation

Business Controller – Global Operations Team, Custom Production

Backend Engineer

• Analyzing and consulting design requirements with team members and external teams; documentation
• Designing, modeling, implementing and testing solutions in accordance with design requirements
• Participation in planning and estimating the cost of the design requirements together with the team and Agile Release Train (ART)
• Reporting, repairing and verifying errors according to adopted process
• Creating and reviewing the technical documentation in accordance with design requirements
• Co-creation of software architecture by providing high quality, innovation and ease of maintenance produced software
• Coordinating and solving complex design problems
• Initiating and co-creating the department's processes and procedures
• Being a mentor by supporting the department's new employees
• Being a technical expert for the company's employees and during recruitment interviews
• Performing work conscientiously and carefully, in accordance with the requirements of the quality policy
• Possibility of performing the Scrum Master's and Architect's duties or other in accordance with competence
• Be an integral contributor to ART in SAFe framework
• Act according to company culture values: “we create trust”, “we are team players”, “we apply can-do attitude”, “we create innovative solutions”

.NET Software Developer

Security Operations

• Implement and maintain security controls across networks, systems, and applications
• Monitor security infrastructure and investigate security incidents in cooperation with our Managed Detection and Response provider
• Utilize Microsoft Sentinel as well as other technologies from Microsoft, Darktrace, etc. to perform advanced threat hunting, detection, and response activities
• Provide recommendations for improving the security posture with our Security Orchestration, Automation, and Response (SOAR) developers and platform specialist

Security Operations Specialist

• Impulsar el crecimiento de las ventas y el desarrollo organizacional a través del "Active Management" diario de las personas del equipo.
• Lograr los objetivos comerciales impulsando las ventas y la satisfacción del cliente.
• Asegurar diariamente que todas las oportunidades en la región sean capturadas, coordinadas y maximizadas asegurando la implementación de nuestros protocolos.
• Trabajar diariamente con cada miembro del equipo para garantizar que todas las oportunidades se capturen, coordinen y maximicen de acuerdo con nuestros protocolos.
• Liderar, organizar, planificar y dirigir todas las actividades de las clínicas incluidas las tareas administrativas, contables y adaptación y venta, se llevan a cabo de acuerdo con nuestros procesos, guías o manuales y según se les ha formado a los equipos.
• Garantizar el rendimiento de las ventas del equipo.
• Planificación trimestrasl de vista a los centros.

Área Manager – Jaén, Almería y Córdoba

Engineer

• Guide the App ART and foster a culture of trust
• Lead the ART in adopting DevOps and automation principles
• Oversee that our app development meets high standards of quality and regulatory compliance
• Plan and run ART events like PI Planning

Principal Release Train Engineer

• Impulsar el crecimiento de las ventas y el desarrollo organizacional a través del "Active Management" diario
• Lograr objetivos comerciales impulsando ventas y satisfacción del cliente
• Asegurar que todas las oportunidades en la región sean capturadas y maximizadas
• Trabajar con cada miembro del equipo para garantizar la implementación de protocolos
• Liderar y organizar todas las actividades administrativas y de ventas de las clínicas
• Garantizar el rendimiento de las ventas del equipo
• Planificación trimestral de actividades y objetivos.

Customer Support

• Støtt våre kunder og kollegaer med høy kvalitet og profesjonalitet
• Besvare kundehenvendelser og bestillinger via telefon og e-post
• Registrere ordre, nye kunder og varer i AX-systemet
• Oppdatere kontaktinformasjon og følge opp salgsordre
• Støtte interne og eksterne kunder samt bistå med rapportering
• Håndtere post, fakturaer og andre administrative oppgaver
• Behandle returer, reklamasjoner og avvik i henhold til rutiner
• Bidra til forbedringer og sikre overholdelse av frister og mål

Customer Service Assistant

Marketing

• Assist with building and scheduling email campaigns and customer journeys in Salesforce Marketing Cloud
• Help with audience segmentation, targeting, and personalization
• Support testing and deployment of campaigns
• Maintain campaign assets and help troubleshoot basic automation workflows
• Collaborate with marketing, creative, and sales colleagues to ensure smooth campaign execution
• Contribute to campaign reporting and learn how to optimize performance

Student Assistant – Marketing Automation

• Serve as the first point of contact for clients, delivering top-notch customer care
• Greet clients, manage inbound phone calls and emails and answer customer inquiries
• Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments and coordinating follow-ups
• Keep clinic looking its best by organizing and tidying waiting areas and ensuring supplies are stocked
• Assist clinicians by maintaining client files, managing stock orders, and ensuring smooth clinic operations
• Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory

Administration

• Ensure smooth, efficient daily operations of our Warsaw office in Q22
• Oversee facility maintenance and continuous workplace development
• Lead and develop a small, high-performing team (currently two members)
• Organize and support internal and external events — from small team sessions to large-scale meetups (250+ participants)
• Collaborate closely with internal teams (Finance, IT, Compliance, Fleet, Employer Branding)
• Manage investment projects such as renovations, workspace improvements, and technology pilots
• Build strong relationships with vendors, administrators, and external partners
• Design and deliver communication initiatives that connect with our people — understanding needs, gathering feedback, and continuously improving the workplace experience

Office Administration Manager

Data Engineer

• Analyze source and target systems, develop migration plans, and define data cleansing and transformation requirements
• Use appropriate tools and scripts to extract, cleanse, transform, and load (ETL) data into target systems
• Validate data quality and ensure functional accuracy post-migration
• Monitor progress, troubleshoot issues, and collaborate with stakeholders to resolve data discrepancies
• Document mapping, migration logic, and lessons learned to ensure continuous improvement
• Ensure all activities adhere to compliance, governance, and data security standards
• Collaborate with cross-functional teams and stakeholders globally to ensure successful project delivery

Data Migration Specialist

• Perform manual testing of new features and regression testing across web applications.
• Create and maintain test cases and test scenarios based on business requirements.
• Collaborate with developers to identify, reproduce, and resolve issues.
• Participate in sprint planning, reviews and retrospectives.
• Report and prioritize bugs to ensure high-quality deliverables.
• Contribute to continuous improvement of testing processes and team practices.

Test Developer

• Impulsar el crecimiento en todas las operaciones relacionadas con las Clínicas, Servicio al Cliente y actividades de Telemarketing.
• Maximizar las oportunidades de venta.

• Lead the InMarket Product Support team and ensure alignment across functions and legal manufacturers.
• Promote a culture of engagement, execution, and excellence in your organization and support the same across Diagnostics.
• Serve as process owner for Diagnostics Change Control process within the scope of in-market product support.
• Prioritize and oversee all ongoing design changes classified as “medium” under our Change Control process.
• Ensure regulatory compliance with ISO 13485, MDR, FDA, and applicable laws when implementing design changes.
• Maintain a centralized Diagnostics overview of all CAPAs and design changes, including responsibilities, stages, and target dates.
• Define and manage communication flows between InMarket Product Support, legal manufacturers, and Diagnostics Sales and Service companies.
• Collaborate with R&D, Quality & Regulatory, Supply Chain, Product Managers and Production to ensure timely and effective resolution of issues.
• Request and coordinate additional R&D resources when needed, based on technical complexity, business criticality, and patient risk.
• Oversee continuous improvement in processes, documentation, and team capabilities.
• Ensure focus and prioritization of CAPA investigations.

Product Support Manager

Scrum Master

• Ucz coaching i daj zespołowi wsparcie w samorganizacji, poprawie i dostarczaniu wartości.
• Ułatwiaj wydarzenia na poziomie zespołu (Planowanie Sprintów, Codzienne Spotkania, Recenzje, Retrospektywy) i wspieraj uczestnictwo w wydarzeniach na poziomie ART (Planowanie PI, Inspekcja i Adaptacja, Scrum od Scrumów).
• Wspieraj nieustanne doskonalenie, pomagając zespołom identyfikować przeszkody, analizować przyczyny źródłowe i wdrażać rozwiązania.
• Pomagaj w przestrzeganiu wartości podstawowych SAFe: zbieżność, przejrzystość, szacunek dla ludzi i nieustanne doskonalenie.
• Współpracuj z innymi Scrum Masterami, Coachami Zespołów i liderami w ART w celu zarządzania zależnościami i zapewnienia płynnej dostawy.
• Śledź i wspieraj prędkość zespołu, zapewniając, że zobowiązania są realistyczne i zrównoważone.
• Promuj zgodność z regulacyjnymi standardami, wbudowując dokumentację i praktyki jakości do przepływu pracy zespołu.

Client Service Administrator – Mission

Area Manager

Test System Developer

Test Software and System Developer

Project Manager, New Product Introduction

Data Entry Operator

Global Web Manager – CRO

Student Assistant – Talent Acquisition, Employer Branding

Medical Writer

Senior Tool Designer

Regional Sales & Operations Manager

Client Service Administrator

Client Service Administrator

Global Head of Talent Acquisition

Specialist Advisor

Client Service Administrator

Business Controller – Global Operations Team, Custom Production

.NET Software Developer

Security Operations Specialist

Área Manager – Jaén, Almería y Córdoba

Principal Release Train Engineer

Area Manager

Customer Service Assistant

Student Assistant – Marketing Automation

Client Service Administrator

Office Administration Manager

Data Migration Specialist

Test Developer

Area Manager

Product Support Manager

Scrum Master – Team Coach