Demant

Client Services Representative

• Serve as the first point of contact for clients, delivering top-notch customer care
• Greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth
• Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups
• Organize and tidy the client waiting areas and ensure supplies are stocked and ready
• Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly
• Handle basic hearing aid maintenance, help with events, and support local promotions
• Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory

Client Service Administrator

IT Support

• Take on a key role in the strategic leadership and further development of the Diatec Business Unit in Switzerland
• Actively shape the company strategy
• Drive business development and innovation
• Manage key accounts and ensure high customer satisfaction
• Acquire new customers and expand existing accounts
• Plan and oversee marketing activities

Business Unit Manager

Customer Support

• Engage in all aspects of patient support and assistance
• Liaising with customers on after sale accessories via phone
• Taking battery/accessory orders
• Responding to enquiries or complaints
• Maintain clinic levels of stock – issuing for manufacturer warranty/HH warranty/chargeable repairs
• Assist in process/renewal of Essential Care Plan via phone

Customer Services Administrator

Business Analyst

• Collaborate with stakeholders and product development teams to gather, analyze, and document business and end-user requirements.
• Support Product Owners in refining scope and provide insights based on your expertise in IT, business processes, competitor analysis, or healthcare/audiology domain (a plus, not a requirement).
• Work closely with Product Designers and stakeholders to translate business needs into clear, testable system requirements and ensure proper user flow.
• Document requirements in the system, ensuring compliance with medical and cybersecurity standards.
• Continuously identify areas for process improvement, propose solutions, and implement best practices to enhance product quality and team efficiency.
• Collaborate with cross-functional teams and product stakeholders to ensure alignment and successful project delivery.
• Contribute to product documentation and actively share knowledge within the team and across the organization.
• Support for developing, documenting, and executing manual and automated test cases, test plans, and test scripts for functional, regression, performance, and system testing.

QA Engineer

• Utrzymywanie jakości w projektach NPI Plast: przeprowadzanie oceny jakościowej części podczas prowadzenia projektów wdrażania nowych form wtryskowych
• Ścisła współpraca i koordynacja zadań z R&D, NPI Tooling oraz produkcją
• Definiowanie kryteriów jakości produktu: przeglądanie i zatwierdzanie dokumentacji produktu
• Analiza i raportowanie: dostarczanie informacji o przyczynach, skutkach i zagrożeniach oraz potencjalnych rozwiązaniach
• Wskazywanie i/lub definiowanie rozwiązań potrzebnych do spełnienia wymagań norm i regulacji

NPI Plast Quality Engineer

Robotics

• Support in identifying and documenting business processes suitable for automation
• Work with and learn from developers to understand process workflows
• Support the development of RPA bots under the guidance of senior developers
• Participate in testing and debugging of automated processes
• Create and maintain documentation for automated processes, including process maps and technical specifications
• Monitor the performance of RPA bots and assist in troubleshooting issues
• Provide support for the deployment and maintenance of RPA solutions

Trainee – Robotic Process Automation

Support Engineer

• Verify the picked items according to customer’s request.
• Assemble the BTE hearing aid with the speaker unit/molds together.
• Attach other accessories (colour indicators)
• Test the hearing aid (listening test, connection test, range test)
• Package the assembled hearing aid together with the other accessories
• Refer to relevant Work Instructions specified in QMS for more details and guidelines.
• Work to achieve the objectives/targets specified by the Manager.
• Support BTE Service and Frontend area.
• Maintain a clean, safe and productive working environment.
• Update the proper work center and information of the order in the system (Navision).
• Report any non-conformity observed on the equipment, PC, Software, tools, and documents that are used in performing the above assignments.
• Participate in team initiatives or projects.
• Assist other technicians as required to accommodate for changes in volume, work flow and/or staffing levels.
• Provide guidance and training to each other when required in order to ensure all technicians are competent in the various areas of production and product knowledge.
• Prepare and maintain records and/or reports as required by the Manager.
• Meet and follow all Company and Departmental standards, policies and procedures regarding turnaround time, rushes, quality, and customer service.
• Adhere to all Human Resources policies and procedures.
• Conduct basic equipment maintenance as necessary.

BTE Support Technician

• Serve as the first point of contact for clients, delivering top-notch customer care.
• Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
• Keep our clinic looking its best by organizing and tidying the client waiting areas and ensuring supplies are stocked and ready.
• Assist clinicians by maintaining client files and managing stock orders.
• Handle basic hearing aid maintenance, help with events, and support local promotions.
• Take ownership of processing payments, tracking insurance claims, accounts receivable management, and maintaining inventory.
• Engage with the community through presentations and marketing initiatives.

Sales

• Definir e implementar la estrategia de ventas nacional alineada con los valores y objetivos del grupo.
• Asegurar el cumplimiento de los objetivos de ventas y rentabilidad, apoyando la expansión de nuestra red minorista.
• Liderar, motivar y desarrollar un equipo de ventas geográficamente distribuido, fomentando una cultura de excelencia y enfoque en el cliente.
• Diseñar y ejecutar planes comerciales, establecer objetivos y monitorear desempeño.
• Rastrear KPI, preparar informes de desempeño e implementar acciones correctivas para optimizar resultados.
• Promover un servicio excepcional y fortalecer la lealtad en todos los puntos de contacto.
• Colaborar estrechamente con Marketing, Operaciones y Recursos Humanos para asegurar alineación con la estrategia de la empresa.

National Sales Manager

Project Manager

• Coordinate and oversee global leadership development and learning initiatives, ensuring effective processes and structures are in place for impactful delivery - focusing on project management rather than direct content creation
• Support content development, improvement, and evaluation for Leadership Compass and other learning programs by securing collaboration, timelines, and quality standards, rather than personally developing training materials
• Collaborate in a global, matrixed environment with colleagues in Denmark, Poland and across Australia, Canada and Europe
• Develop and optimise structured processes for SME collaboration with trainers, partners and the Learning Implementation Team
• Act as a key coordinator of content development, improvement and evaluation for the Leadership Compass and other learning programmes
• Coordinate focus groups, track initiatives, timelines and deliverables, ensuring clear communication and timely delivery
• Collect and consolidate insights from learners, SMEs and stakeholders to guide continual enhancements
• Maintain and refine processes for iterative content enhancement, ensuring learning solutions remain relevant and impactful
• Collaborate with digital learning designers to create engaging, interactive digital learning experiences
• Apply frameworks to enhance learning effectiveness and scalability
• Support the design and development of learning content, ensuring alignment with learning objectives and organisational goals

Learning Project Coordinator

Director

• Head up Global IT Service Management
• Lead a global team of more than 10 Process and ServiceNow specialists
• Define the global ITSM strategy
• Govern ServiceNow as a key enterprise platform
• Mature enterprise service management processes
• Drive global adoption of ServiceNow across IT and business support functions
• Define meaningful KPIs and reporting standards
• Build strong relationships with internal stakeholders and external partners
• Support in prioritizing, allocating resources, and executing initiatives

Director, IT Service Management

• Serve as the first point of contact for clients, delivering top-notch customer care.
• Greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
• Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
• Keep our clinic looking its best by organizing and tidying the client waiting areas and ensuring supplies are stocked and ready.
• Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly.
• Handle basic hearing aid maintenance, help with events, and support local promotions.
• Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory.

Architect

• Overseeing architectural projects and negotiating interface connections
• Conducting technical analyses and defining key architectural enablers
• Collaborating closely with outsourced development partners and stakeholders
• Facilitating the creation of system design contents including electrical and mechanical interface agreements

Principal Hardware Domain Architect – Outsourced Development of Hearing Aid Accessories

• Deliver second level support to sales companies
• Handle customer complaints
• Provide technical guidance on audiological software and hardware
• Contribute to support function development

Technical Support Specialist

Electrical Engineer

• Develop and optimize R&D test systems and procedures across the full product life cycle
• Collaborate with electronics developers from multiple teams, as well as internal Chipset teams, software teams, and production sites
• Troubleshoot complex systems integrating hardware, software, and embedded electronics
• Define test strategies and document procedures in line with regulatory and quality standards
• Contribute to continuous improvement of test approaches and share knowledge across the organization
• Perform data analysis on test results to identify trends, anomalies, and opportunities for product and process improvements

Client Service Administrator

Business Unit Manager

Customer Services Administrator

Business Analyst

NPI Plast Quality Engineer

Trainee – Robotic Process Automation

BTE Support Technician

Client Service Administrator

National Sales Manager

Learning Project Coordinator

Director, IT Service Management

Client Service Administrator

Principal Hardware Domain Architect – Outsourced Development of Hearing Aid Accessories

Technical Support Specialist

Electronics Engineer – Test, System, and Hardware Integration