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Demant

Technical Support Specialist

Demant

Technical Support Specialist joining EPOS' Sales Engineering & Global Support team. Supporting Kensington and EPOS technology brands through technical issue resolution and customer engagement.

Posted 7/24/2026full-timeBallerup • 🇩🇰 DenmarkMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in technical support and troubleshooting, with a strong focus on customer satisfaction and effective communication. Proficient in managing escalations and leading product demonstrations while adapting to diverse customer needs and global time zones.

Highest-signal resume keywords
Technical Support ExperienceHardware And Software TroubleshootingNetworking FundamentalsMicrosoft 365 ProficiencyAnalytical And Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportTroubleshootingIssue ResolutionTesting And ValidationSales EngineeringCustomer DemosOnboardingInstallationField-Test ActivitiesVoice Of The Customer
Soft Skills
Effective CommunicationPresentation SkillsSelf-MotivatedAdaptableCustomer-First Mindset
Tools & Technologies
Microsoft 365Microsoft TeamsCRM PlatformsCase Management Platforms
Industry Keywords
PC PeripheralsEnterprise Audio ProductsEscalation ManagementCustomer-Facing RoleGlobal Time Zones

About the role

Key responsibilities & impact
  • Technical support & escalation management
  • Act as the buffer and primary escalation point between first level support and engineering
  • Troubleshoot and resolve product issues for customers
  • Handle escalated cases and cases from key accounts
  • Support Sales at expos, trade shows, customer demos, and technical discussions
  • Lead product demonstrations, onboarding, installation, roll-out, and proof-of-concept activities
  • Follow defined processes to channel the voice of the customer back to product development teams
  • Contribute to support projects, product pre-launch and field-test activities

Requirements

What you’ll need
  • 3+ years in technical support, sales engineering, or a related customer-facing technical role
  • Bachelor’s degree in IT, Computer Science, Electrical/Telecommunications Engineering, or equivalent practical experience
  • Extensive hardware and software troubleshooting expertise across PC peripherals and/or enterprise audio products
  • Solid understanding of networking fundamentals
  • Proven experience in testing, validation, and issue resolution
  • Strong analytical and problem-solving skills with a customer-first mindset
  • Effective communication and presentation skills
  • Self-motivated, adaptable, and quick to learn new systems
  • Proficiency with Microsoft 365, Teams, and CRM/case management platforms
  • Willingness to travel up to 30 flexible days per year
  • Flexibility to adjust working hours to accommodate global time zones as needed

Benefits

Comp & perks
  • Strong opportunities for both professional and personal development
  • Modern, innovative environment
  • Informal culture
  • Diversity, equity, and inclusion commitment