Clinic Coordinator

Demant

Clinic Coordinator at Audika improving clients' hearing and quality of life in Arundel. Overseeing clinic operations and providing exceptional client support in a healthcare environment.

Posted 7/14/2026full-timeArundel • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client engagement and support skills, with a focus on delivering exceptional customer experiences in a clinical environment. Proficient in managing appointments, inventory, and basic hearing-device support while fostering a welcoming atmosphere.

Highest-signal resume keywords

Client Appointment ManagementCustomer Service ExperienceInterpersonal Communication SkillsHearing Device SupportInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment ManagementBasic Hearing-Device SupportInventory ManagementPOS TransactionsClient Eligibility Verification

Soft Skills

EmpathyInterpersonal CommunicationTeam CollaborationProactive Support

Tools & Technologies

Booking SystemEmail CommunicationPhone Communication

Industry Keywords

Hearing Care ServicesRetailPharmacyAllied HealthOlder Demographic Experience

About the role

Key responsibilities & impact

Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience
Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications
Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided)
Contribute to community engagement, including site visits, promotional activities, and expos
Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance)
Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support
Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders

Requirements

What you’ll need

Previous administration and/or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
Experience working with an older demographic, preferred
Strong interpersonal communication skills and empathy for clients to support their hearing journey
Strong computer skills are an advantage, but not essential - we welcome applicants willing to learn

Benefits

Comp & perks

Full-Time role in an established global organisation
Performance incentives
Supportive hearing care team
Professional development through clear career path and professional training
MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
Employee Assistance Program
Birthday and Christmas gifts