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Demant

Clinic Coordinator

Demant

Clinic Coordinator overseeing operations and managing client appointments at Audika in Morley. Engaging with clients and supporting their hearing health journey effectively and empathetically.

Posted 7/10/2026full-timeMorley • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client engagement and support skills, with a focus on delivering exceptional customer experiences in a clinical setting. Proficient in managing appointments, inventory, and basic hearing-device support while fostering a welcoming environment.

Highest-signal resume keywords
Client Appointment ManagementBasic Hearing-Device SupportInterpersonal Communication SkillsCustomer Service ExperienceInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Appointment ManagementBasic Hearing-Device SupportInventory ManagementPOS TransactionsInvoice Processing
Soft Skills
EmpathyInterpersonal CommunicationTeam CollaborationCustomer Engagement
Tools & Technologies
Booking SystemEmail CommunicationPhone Communication
Industry Keywords
Hearing Care ServicesRetailPharmacyAllied HealthOlder Demographic Experience

About the role

Key responsibilities & impact
  • Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
  • Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
  • Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
  • Contribute to community engagement, including site visits, promotional activities, and expos.
  • Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
  • Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
  • Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.

Requirements

What you’ll need
  • Previous administration and/or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
  • Experience working with an older demographic, preferred
  • Strong interpersonal communication skills and empathy for clients to support their hearing journey
  • Strong computer skills are an advantage, but not essential - we welcome applicants willing to learn

Benefits

Comp & perks
  • Performance incentives
  • Supportive hearing care team
  • Professional development through clear career path and professional training
  • MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
  • Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
  • Employee Assistance Program
  • Birthday and Christmas gifts