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About the role
Key responsibilities & impact- Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
- Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
- Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
- Contribute to community engagement, including site visits, promotional activities, and expos.
- Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
- Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
- Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.
Requirements
What you’ll need- Previous administration and/or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
- Experience working with an older demographic, preferred
- Strong interpersonal communication skills and empathy for clients to support their hearing journey
- Strong computer skills are an advantage, but not essential - we welcome applicants willing to learn
Benefits
Comp & perks- Performance incentives
- Supportive hearing care team
- Professional development through clear career path and professional training
- MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
- Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
- Employee Assistance Program
- Birthday and Christmas gifts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Appointment ManagementBasic Hearing-Device SupportInventory ManagementPOS TransactionsInvoice Processing
Soft Skills
EmpathyInterpersonal CommunicationTeam CollaborationCustomer Engagement