Dealer Tire

Sales

• Selling tires to customers on the service drive to exceed assigned sales goals
• Inspecting customers’ cars on the service drive
• Diagnosing tire-related problems, recommending service, and quoting prices
• Assuring necessary repairs are completed as ordered and priced as quoted
• Maintaining strong, effective relationships with customers and dealer personnel
• Overseeing customer satisfaction and solving problems that arise
• Completing monthly market analyses
• Assisting in store operations (i.e. maintaining inventory, opening/closing the store, etc.)
• Assisting dealership technicians to ensure service levels are maintained

Tire Sales Specialist

Systems Engineer

• Responsible for functional business analysis
• Deliver system knowledge about new workflow processes
• Follow business analysis standards and guidelines
• Act as a trusted advisor for internal customers

Business Systems Analyst

Human Resources

• Collaborate with Legal to monitor, interpret, and assess evolving employment laws, regulations, and compliance requirements and their impact on the Company
• Ensure timely and accurate understanding of legislative changes and translate legal guidance into actionable HR strategies
• Make recommendations on policy changes regarding changes in federal, state, and local law
• Develop strategic communication plans that effectively convey compliance updates and policy changes
• Lead the design and execution of rollout strategies for new or updated compliance initiatives
• Ensure consistent messaging and implementation of compliance-related programs
• Manage the DTFOC OSHA programs
• Ensure compliance with annual reporting and posting obligations
• Maintain and administer company policies and guidelines
• Draft and modify policies and standard operating procedures
• Engage with counsel on regulatory requirements
• Proactively scan the environment for trends and emerging legislation
• Maintain the intranet site with all associate communication materials required for compliance
• Prepare and execute on periodic government reporting requirements
• Develop, implement, and maintain compliance tracking processes/audits for HR programs
• Manage multiple HR vendors ensuring processes and instructions are adhered to
• Provide first level of response to incoming questions from associates and managers and provide guidance on policies

HR Compliance Specialist

Operations

• Work with Regional Operations Management to effectively implement an effective dealership contact strategy
• Collaborate with Account Management on diagnosis, analysis, and action plans to improve dealership performance
• Work with dealership management to gain support, change behavior and drive results
• Quickly build relationships at all levels of the dealership in order to implement changes
• Resolve customer service issues related to any OEM program
• Develop and maintain consistent contact schedule with assigned dealers
• Manage all activity tracking and account information in the sales contact system
• Submit timely update reports, itineraries, and expense reports to management as required
• Complete all activities required to effectively analyze and diagnose dealership gaps and drivers
• Create and execute customized coaching solutions to improve dealership personnel performance across all areas

Dealer Operations Coach

• Support Finance/Tax department with a variety of tax accounting responsibilities
• Support in the preparation and analysis of income taxes, sales/use taxes, property taxes
• Collects and analyzes tax information
• Research/Resolve transaction issues for assigned accounts
• Assist with the preparation of ad hoc and other internal reports
• Assist with audit requests
• Manage small scale ad hoc deadline-based projects, while maintaining day-to-day routines
• Provide project support to the Department staff on an as needed basis, and in conjunction with other priorities
• Actively manage own time to accomplish the above within time frames established and agreed upon between Intern and Department
• Other Duties as Assigned

Tire Sales Specialist

Business Systems Analyst

HR Compliance Specialist

Dealer Operations Coach

Tax Intern