Dealer Tire

Operations

• Collaborate with Account Management and other Operational roles on diagnosis, analysis, and action plans to improve dealership performance.
• Create implementation plans, present findings and work with dealership management to gain support, change behavior and drive results.
• Quickly build relationships at all levels of the dealership in order to implement change.
• Develop and improve operational solutions to support the team in collaboration with Regional Operational Managers and the extended team.
• Communicate analyses and strategic plans based on diagnosis and findings.
• Participate in regional meetings.
• Manage all activity tracking and account information in Salesforce.
• Complete service lane assessments at the dealership.
• Analyze and diagnose dealership gaps and drivers.
• Work with dealership to establish retail pricing strategies to meet business objectives.
• Create & execute customized coaching solutions to improve dealership personnel performance across all areas.
• Assist personnel with tools and capability to present tire and maintenance options to customers.

Fixed Operations Consultant

Sales

• Selling tires to customers on the service drive to exceed assigned sales goals
• Inspecting customers’ cars on the service drive
• Diagnosing tire-related problems, recommending service, and quoting prices
• Assuring necessary repairs are completed as ordered and priced as quoted
• Maintaining strong, effective relationships with customers and dealer personnel
• Overseeing customer satisfaction and solving problems that arise
• Completing monthly market analyses
• Assisting in store operations (i.e., maintaining inventory, opening/closing the store, etc.)
• Assisting dealership technicians to ensure service levels are maintained

Tire Sales Specialist

Marketing

• Manage promotional content displayed on dealer selling tools such as DRSG, V6, and Online Tire Store
• Research and identify promotional offers and make recommendations on when and how these promotions will be rolled out.
• Identify carlines, regions, and dealers where the promotional content applies.
• Identify the products where promotional content applies and decide where promotional content can be combined or not combined.
• Manage the promotion detail and dates through promotion administration web portal.
• Develop disclaimers for promotional content.
• Manage the communication process to internal stakeholders regarding where and when content will be visible on selling tools.
• Ensure that content being displayed is timely and accurate.
• Lead and develop content for weekly promotion coordination meetings.
• Act as promotion subject matter expert to dealers, sales, and carline with regards to promo content displayed on selling tools.
• Lead execution of Supplier Consumer Rebates
• Work with Brand Manager, Supplier Relations Brand Manager to acquire national promotional consumer rebate details.
• Provide Brand Managers with exclusive promotional consumer rebate details.
• Develop consumer rebate disclaimers.
• Communicate promo details to regions, dealer groups and internal customers.
• Identify SKU’s and carlines impacted by the consumer rebate and recommend who should participate in the consumer rebate.
• Manage the communication and display of consumer rebates and promotion on the online tire store tiles.
• Manage the promotion claim tool including identifying promotional dates and grace period schedules.
• Identify potential conflicts with regards to the capabilities and limitations of the claim tool.
• Be the decision maker with regards to claim exceptions.
• Build and test promotions prior to the promotion period.
• Develop instructional material to support dealer understanding of the claim tool.
• Manage an accurate Summary Promotion Calendar and distribute via email weekly.
• Proactively coordinate with internal departments and brand managers on the creation of announcements and other assets used to communicate promotion details.
• Drive the communication process for promotional updates and announcements to all impacted internal customers in sales, marketing, pricing, accounting, and inventory management.
• Create lists to identify qualifying SKU/part number for promotions.
• Participate in Monthly Highlights meetings providing promotional details for stakeholders.
• Lead monthly promotional meeting with regards to goal-based promotions.
• Provide monthly promotion detail for KSS tool.
• Address various service requests from internal customers.
• Analyze and report on month end activities in support of Marketing areas.

Marketing Promotions Specialist

• Selling tires to customers on the service drive to exceed assigned sales goals
• Inspecting customers’ cars on the service drive
• Diagnosing tire-related problems, recommending service, and quoting prices
• Assuring necessary repairs are completed as ordered and priced as quoted
• Maintaining strong, effective relationships with customers and dealer personnel
• Overseeing customer satisfaction and solving problems that arise
• Completing monthly market analyses
• Assisting in store operations (i.e. maintaining inventory, opening/closing the store, etc.)
• Assisting dealership technicians to ensure service levels are maintained

DevOps Engineer

• Develop and maintain platform documentation, training materials and systems documentation.
• Work with infrastructure engineers to maintain the stability and reliability of the integration platforms.
• Monitor the performance and availability of the integration platforms, recommend, and implement remediations to issues.
• Follow Dealer Tire and affiliate policies regarding change control and incident management.
• Keep integration platform toolsets patched and up to date according to the appropriate policies.
• Assist Integration Specialists with platform inter-operability issues.
• Work with infrastructure teams to support the infrastructure roadmap.
• Work with Enterprise Information Security to maintain the appropriate security posture based upon policy and contract requirements.
• Assist in designing and implementing the Integration roadmap.
• Recommend, design, develop and implement small and medium scale automations.
• Help in the development of junior team members.
• Project Management Work closely with functional groups to assure project tasks are completed accurately, timely and with quality.
• Document project tasks for scope boundaries, high-level requirements, and other aspects as needed.
• Work with functional staff to develop training materials for Information Technology systems.
• Business Requirements Document high-level and detailed business requirements related to required platform capabilities.
• Communicate business requirements to the Information Technology staff.
• Collaborate on Information Technology projects with various functional areas and staff to clarify business requirements, answer questions and resolve problems throughout projects and on-going support.
• Collaborate with team members on the development and on-going use of audits and controls to monitor the daily transmission and collection of EDI/Integration files.
• Implementation Management/Change Management Assist users and Integration Specialists in the review of business requirements.
• Coordinate work with various functional staff to develop user acceptance test objectives, test plans and test scripts to verify and ensure that business requirements are achieved.
• Perform system tests and user acceptance tests of Information Technology system changes as agreed with various functional staff in test plans.
• Maintain technical analysis documents, technical designs, test scripts and test results to verify Integration Platform requirements are understood and addressed completely, correctly, and consistently.
• Execute unit and integrated system test reviews as appropriate with Information Technology staff.
• Apply established mechanisms for tracking business requirements throughout the life of Information Technology projects.
• Use mechanisms to verify all requirements have been addressed completely, correctly, and consistently.
• Work with various functional and IT staff to apply established change management procedures for Information Technology projects to control scope.
• Facilitate documentation and approval of requirements changes of either a business or technical nature, during Information Technology projects, using change management procedures.
• Perform production implementations, some of which may require after hour activities to complete.
• Other Responsibilities Timely and accurate time and status reporting.
• Adherence to security policies.
• Learn and leverage knowledge to develop mappings on tools utilized by the team.

Fixed Operations Consultant

Tire Sales Specialist

Marketing Promotions Specialist

Tire Sales Specialist

Integration Platform Reliability Engineer