Dealer Tire

Sales

• Selling tires to customers on the service drive to exceed assigned sales goals
• Inspecting customers’ cars on the service drive
• Diagnosing tire-related problems, recommending service, and quoting prices
• Assuring necessary repairs are completed as ordered and priced as quoted
• Maintaining strong, effective relationships with customers and dealer personnel
• Overseeing customer satisfaction and solving problems that arise
• Completing monthly market analyses
• Assisting in store operations (i.e. maintaining inventory, opening/closing the store, etc.)
• Assisting dealership technicians to ensure service levels are maintained

Tire Sales Specialist

DevOps Engineer

• Develop and maintain platform documentation, training materials and systems documentation.
• Work with infrastructure engineers to maintain the stability and reliability of the integration platforms.
• Monitor the performance and availability of the integration platforms, recommend, and implement remediations to issues.
• Follow Dealer Tire and affiliate policies regarding change control and incident management.
• Keep integration platform toolsets patched and up to date according to the appropriate policies.
• Assist Integration Specialists with platform inter-operability issues.
• Work with infrastructure teams to support the infrastructure roadmap.
• Work with Enterprise Information Security to maintain the appropriate security posture based upon policy and contract requirements.
• Assist in designing and implementing the Integration roadmap.
• Recommend, design, develop and implement small and medium scale automations.
• Help in the development of junior team members.
• Project Management Work closely with functional groups to assure project tasks are completed accurately, timely and with quality.
• Document project tasks for scope boundaries, high-level requirements, and other aspects as needed.
• Work with functional staff to develop training materials for Information Technology systems.
• Business Requirements Document high-level and detailed business requirements related to required platform capabilities.
• Communicate business requirements to the Information Technology staff.
• Collaborate on Information Technology projects with various functional areas and staff to clarify business requirements, answer questions and resolve problems throughout projects and on-going support.
• Collaborate with team members on the development and on-going use of audits and controls to monitor the daily transmission and collection of EDI/Integration files.
• Implementation Management/Change Management Assist users and Integration Specialists in the review of business requirements.
• Coordinate work with various functional staff to develop user acceptance test objectives, test plans and test scripts to verify and ensure that business requirements are achieved.
• Perform system tests and user acceptance tests of Information Technology system changes as agreed with various functional staff in test plans.
• Maintain technical analysis documents, technical designs, test scripts and test results to verify Integration Platform requirements are understood and addressed completely, correctly, and consistently.
• Execute unit and integrated system test reviews as appropriate with Information Technology staff.
• Apply established mechanisms for tracking business requirements throughout the life of Information Technology projects.
• Use mechanisms to verify all requirements have been addressed completely, correctly, and consistently.
• Work with various functional and IT staff to apply established change management procedures for Information Technology projects to control scope.
• Facilitate documentation and approval of requirements changes of either a business or technical nature, during Information Technology projects, using change management procedures.
• Perform production implementations, some of which may require after hour activities to complete.
• Other Responsibilities Timely and accurate time and status reporting.
• Adherence to security policies.
• Learn and leverage knowledge to develop mappings on tools utilized by the team.

Integration Platform Reliability Engineer

Account Manager

• Manage portfolio to meet sales and productivity goals across parts and service products
• Effectively build and nurture relationships with Dealership Management to gain commitment to plans in order to meet objectives
• Create awareness and communicate key initiatives and program value to ensure commitment
• Effectively implement Dealer Tire solutions that match the needs of the dealership and effectively communicate our value
• Develop and deliver market review plans that identify outcome with operational team and future need for operational team to maximize results
• Clearly create and communicate specific strategy, goals and expected action plans and follow-up plans to drive results – internally and externally (across all levels of the dealership including GM/DP)
• Collaborate with operational team including pre-commitment, in dealership, and post meeting and follow-up to set expectations
• Collaborate with operational roles on diagnosis, analysis, and action plans to improve dealership performance
• Develop the business through collaboration with OEM regional contacts and other program resources
• Develop and maintain consistent monthly contact schedule with dealers
• Manage all activity tracking and account information in Salesforce
• Submit timely contact reports, forecasts, itineraries, and expense reports to sales management as required
• Orchestrate and coordinate activities and pull in operational roles as appropriate to meet the needs of the dealerships
• Effectively diagnose opportunities for each dealership while determining the investment and ROI for each
• Assess, reinforce and implement processes and elements across the service lane
• Drive service advisor effectiveness and overall retail strategies through coaching and training to maximize the business opportunity across parts and service products
• Analyze and identify training needs of dealership staff
• Develop and implement strategies and tactics to assist dealerships with their Effective Selling Strategy
• Conduct market competitive shops and analysis to provide market competitive price information/positioning
• Work with the Service Manager and Parts Manager to determine product screen and set competitive pricing
• Perform inventory analysis and collaborate with Service and Parts Managers to determine appropriate product mix and inventory levels across parts and service products to meet business objectives
• Collaborate with the dealership to optimize merchandising components
• Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement
• Utilize data and analytics to review performance, identify opportunities, and facilitate dealership meetings
• Resolve customer service issues related to any account activity

Outside Account Manager

• Manage portfolio to meet sales and productivity goals across parts and service products
• Effectively build and nurture relationships with Dealership Management to gain commitment to plans in order to meet objectives
• Create awareness and communicate key initiatives and program value to ensure commitment
• Effectively implement Dealer Tire solutions that match the needs of the dealership and effectively communicate our value
• Develop and deliver market review plans that identify outcome with operational team and future need for operational team to maximize results
• Clearly create and communicate specific strategy, goals and expected action plans and follow-up plans to drive results – internally and externally (across all levels of the dealership including GM/DP)
• Collaborate with operational team including pre-commitment, in dealership, and post meeting and follow-up to set expectations
• Collaborate with operational roles on diagnosis, analysis, and action plans to improve dealership performance
• Develop the business through collaboration with OEM regional contacts and other program resources
• Develop and maintain consistent monthly contact schedule with dealers
• Manage all activity tracking and account information in Salesforce
• Submit timely contact reports, forecasts, itineraries, and expense reports to sales management as required
• Orchestrate and coordinate activities and pull in operational roles as appropriate to meet the needs of the dealerships
• Effectively diagnose opportunities for each dealership while determining the investment and ROI for each
• Assess, reinforce and implement processes and elements across the service lane
• Drive service advisor effectiveness and overall retail strategies through coaching and training to maximize the business opportunity across parts and service products
• Analyze and identify training needs of dealership staff
• Develop and implement strategies and tactics to assist dealerships with their Effective Selling Strategy
• Conduct market competitive shops and analysis to provide market competitive price information/positioning
• Work with the Service Manager and Parts Manager to determine product screen and set competitive pricing
• Perform inventory analysis and collaborate with Service and Parts Managers to determine appropriate product mix and inventory levels across parts and service products to meet business objectives
• Collaborate with the dealership to optimize merchandising components
• Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement
• Utilize data and analytics to review performance, identify opportunities, and facilitate dealership meetings
• Resolve customer service issues related to any account activity.

Outside Account Manager – New Orleans/Gulfport

Claims Specialist

• Process standard claims accurately and within SLA
• Maintain detailed claim documentation, photos, and communication logs
• Provide high-quality customer service to contract holders and repair facilities
• Accurately enter and update customer information, interactions, and case details in applicable CRM
• Collaborate effectively with other teams’ members, other departments as well to coordinate customer support efforts and resolve issues
• Achieve call, QA, and attendance metrics
• Follow established workflows, and escalation processes
• Handle and resolve customer complaints in a professional and timely manner.
• Develop and maintain a thorough understanding of the company's products, services, policies, and procedures.