DATAGROUP

Manager

• You act as the central point of contact (all genders) between DATAGROUP and your assigned client base
• You are responsible for ensuring that agreed service commitments to your clients are met
• You accompany the offer process, through project phases to operational services, coordinate service delivery for clients, and manage the involved internal and external teams
• You analyze customer needs, develop and validate technical solutions, and incorporate them into proposals
• You monitor, control and coordinate contractually agreed Service Level Agreements, define and optimize ITIL processes, and align them with customers
• You manage escalation handling for the services you are responsible for
• You ensure financial targets are met, including monitoring KPIs and continuously implementing measures to increase efficiency

Service Manager