IT Support Consultant, Bulgarian, German

DATAGROUP

IT Support Consultant providing Bulgarian-language first-level IT support remotely in Poland. Troubleshooting, managing, escalating, and monitoring service desk tickets.

Posted 9/10/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service orientation and effective multitasking abilities while providing first-level support. Proficient in troubleshooting, problem-solving, and managing ticketing systems to ensure timely resolution of incidents and service requests.

Highest-signal resume keywords

Customer Service OrientationTroubleshooting SkillsTicketing System ManagementBulgarian Language ProficiencyTeamwork and Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Multitasking AbilityActive ListeningProper Phone Etiquette

Industry Keywords

First-Level SupportIncident ManagementService Level AgreementsKnowledge DatabaseTicket Lifecycle

About the role

Key responsibilities & impact

Resolve errors and malfunctions via remote access
Prioritise, classify, and document issues in the ticketing system
Forward unresolved tickets to the appropriate support units
Manage and monitor tickets within service level agreements
Maintain and document the knowledge database
Provide first-level support through phone and email
Receive, process, categorize, prioritize, and escalate incidents and service requests
Monitor incident and request status throughout the ticket lifecycle
Keep customers informed about ticket progress and status
Work with customers to find solutions or workarounds

Requirements

What you’ll need

Strong customer service orientation and multitasking ability
Excellent teamwork and communication skills
Proper phone etiquette and active listening
Strong troubleshooting and problem-solving skills
Ideally, several years of experience in customer support or IT helpdesk
Excellent Bulgarian language skills, both spoken and written
German language skills are an advantage
Ability to set priorities, classify tickets, and document them

Benefits

Comp & perks

Opportunity to gain hands-on IT experience
An open and collegial company culture with a trusting work atmosphere
Flat hierarchies and short decision-making paths
Individual training opportunities and exciting professional challenges
Flexible working hours to support work-life balance
An attractive and modern work environment, including remote work options (Poland only)
Social benefits