IT Service Desk Agent

DATAGROUP

IT Service Desk Agent bei DATAGROUP, Annahme und Analyse von Soft- und Hardwarestörungen für Großkunden. Ticketbearbeitung, Remote Support und Weiterleitung komplexer Fälle.

Posted 9/10/2026full-timeHamburg • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong IT support capabilities with a focus on incident management, fault analysis, and remote assistance. Proficient in German and English communication, with a solid foundation in Windows 11 and Microsoft Office 365.

Highest-signal resume keywords

Incident ManagementFault AnalysisRemote SupportWindows 11 ProficiencyMicrosoft Office 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ProcessingTicketing System ManagementPrioritizationClassificationDocumentation

Soft Skills

Team CollaborationCommunication

Certifications & Qualifications

Vocational Training in IT

Industry Keywords

IT SupportEnterprise EnvironmentCustomer Service

About the role

Key responsibilities & impact

Professionally handle incoming software and hardware incidents in an enterprise customer environment
Process incidents in the ticketing system, including prioritization, classification, and documentation
Perform fault analysis and initiate appropriate measures
Provide first-line assistance and offer solutions via remote support
Escalate incidents to downstream support teams where necessary

Requirements

What you’ll need

Affinity for IT and technology
Willingness to work as part of a team
Very good spoken and written German (at least C1 level)
Good English skills are an advantage
Confident user of Windows 11 and Microsoft Office 365
Completed vocational training in IT or professional experience in IT support (preferred)

Benefits

Comp & perks

Central location with excellent public transport connections
Health promotion support from an in-house occupational psychologist
Subsidy toward prescription computer glasses
Support for personal and professional development
ITIL Foundation certification offered after successful completion of the probationary period
Subsidy toward the Deutschlandticket
JobRad bicycle leasing
Subsidy toward occupational pension plans
Mobile working possible one day per week after the probationary period
In-house gym with a personal trainer and yoga classes
Sponsorship of participation in sporting events
Modern office building with height-adjustable desks at every workstation
“Employees Recruit Employees” bonus for successful hires
Attractive discounts through Corporate Benefits
Regular company events, such as summer parties and Christmas celebrations
Positive, respectful workplace culture on an equal footing