Cynet Security

Director

• Develop and execute global IT strategy, work plans, and track outcomes.
• Plan, manage, and optimize the IT budget.
• Oversee a distributed team and vendor partners across North America, Europe, and Israel.
• Lead end-to-end vendor selection and management to ensure reliable service and SLAs.
• Drive operational excellence through hands-on leadership, ensuring resilient systems, infrastructure, and support.
• Partner with InfoSec to embed security by design across IT infrastructure, and support audits/certifications (SOC2, ISO27001, GDPR, etc.).
• Work closely with Legal to ensure regulatory alignment.
• Report directly to the CFO and remain hands-on in IT operations.

IT Director

Support Engineer

• Oversee customer support function, ensuring world-class service for B2B customers across multiple regions
• Lead, mentor, and scale a global support team (currently ~20, expected to double)
• Build and implement scalable processes, tools, and methodologies to support rapid growth
• Define and track KPIs (SLAs, CSAT, response/resolution times) to ensure operational excellence
• Partner with Product, R&D, Sales, and Customer Success to resolve customer issues and provide feedback for continuous improvement
• Develop and maintain 24/7 global support coverage and escalation procedures
• Foster a culture of accountability, professionalism, and customer-centricity
• Recruit, train, and develop talent to support organizational expansion

Global Technical Support Manager

Account Manager

• Recruits new partners in different territories to support regional sales efforts
• Onboards new Channel partners
• Handles Sales and Technical Enablement of strategic partners in the region
• Manages day-to-day relationships between strategic partners and Cynet
• Ensures partners meet tier requirements in the Cynet Channel Partner Program
• Acts as a liaison between strategic partners and Cynet sales representatives
• Delivers value propositions and key messaging to the partner community
• Meets or exceeds quota for strategic partners
• Learns and maintains knowledge of Cynet product, competitive products, technologies and industry trends and shares this knowledge with partners
• Reviews, monitors, and reports on deal registrations
• Communicates product launches and promotions
• Executes marketing programs with marketing to drive field leads
• Serves as main point of contact for Cynet resources
• Maintains overall relationship management responsibility
• Drives channel activities in territories based on local requirements and culture to generate qualified pipeline
• Performs other duties and projects as assigned

IT Director

Global Technical Support Manager

Channel Account Manager