Tech Support Engineer – Tier 2

Cynet Security

Senior Tech Support Engineer at Cynet Security resolving escalated technical issues while deploying and optimizing security solutions. Collaborating with diverse teams to enhance customer support.

Posted 6/10/2026full-timeTampa • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLadvanced troubleshootingdiagnosticsconfigurationoffensive cybersecuritydefensive cybersecurityproduct integrationendpoint securitysecurity technologiescloud troubleshooting

Soft Skills

strong verbal skillsstrong written skillspresentation skillsmentorshipcollaborationcustomer serviceproblem-solvingcommunication

Tools & Technologies

Cynet platformAWSCloudVMwareIDS/IPSNGAVNGFWSIEMEPPEDR

Industry Keywords

technical supportpost-salesprofessional servicesenterprise networkingfirewallsXDRknowledge managementsecure solution deploymentintegration workflowscustomer transitions

Tech Stack

Tools & technologies

AWSCloudCyber SecurityFirewallsLinuxSQLVMware

About the role

Key responsibilities & impact

Own and resolve complex escalated technical issues, serving as the point of contact for critical customer situations
Deploy, configure, and optimize Cynet’s platform across diverse customer environments
Analyze logs, configurations, and system behavior to diagnose and resolve advanced product issues
Collaborate with R&D, Product, and QA teams to address bugs, edge cases, and long-term product improvements
Partner with pre-sales and post-sales engineers to ensure smooth customer transitions and align technical expectations
Deliver guidance and mentorship to Tier 1 Support Engineers
Maintain and contribute to internal documentation, knowledge base articles, tools, and troubleshooting guides
Support onboarding efforts, upgrades, and integration workflows with best practices
Influence product roadmaps by channeling feedback from real world customer scenarios

Requirements

What you’ll need

4+ years in technical support, post-sales, or professional services (must)
Preferred background in Endpoint Security, Enterprise Networking, or IT Security (advantage)
Knowledge in offensive/defensive cybersecurity and product integration (advantage)
Strong verbal and written skills, ability to present to groups (must)
Experience working closely with pre-sales and sales
Security Technologies: IDS/IPS, NGAV, NGFW, SIEM, EPP, EDR, XDR, Firewalls (advantage)
SQL expertise is a must; ELK and ClickHouse experience is a plus
Hands-on experience with configuration, troubleshooting, and documentation (must)
Ethical hacking/offensive security knowledge (advantage)
2+ years of diagnostics, troubleshooting, and configuration experience
AWS, Cloud, VMware troubleshooting, diagnostics, and configuration experience (2-4 years).
Experience with documentation, knowledge management, and secure solution deployment and integration
Advanced troubleshooting & diagnostics in Windows (must)
2-3 years of troubleshooting & diagnostics in Mac OS/Linux (at least one is a must)

Benefits

Comp & perks

Health insurance
Flexible work arrangements