Sales Engineer

• Partner with Enterprise Account Executives on complex, net-new deals.
• Serve as the technical and solution authority during the sales cycle.
• Lead and support product demos, proofs of concept and technical validations, and architecture and security discussions.
• Translate technical features into business and risk-based value.
• Present confidently to C-level and senior technical audiences.
• Support enterprise buyers through security reviews, RFPs, and due diligence.
• Position solutions across domain management and security, brand protection and fraud prevention.
• Anticipate and address technical objections.
• Collaborate with Product, Technology, and Customer Success to support deals.
• Provide feedback from the field to improve our offerings.

Payroll

• Prepare, validate, and process monthly/fortnightly payrolls across multiple APAC & EMEA countries
• Own gross-to-net calculations, off-cycles, retros, and reconciliations
• Review pre- and post-payroll reports, audit files, GL postings, and variance analyses
• Ensure statutory compliance with local country tax, social security, pensions, and benefit-in-kind requirements
• Maintain robust controls, documentation, and audit readiness (internal & external)
• Coordinate year-end activities and complete on time to support employees for filing returns
• Partner with ADP Celergo (and/or other ICPs) for country-specific processing, SLAs, and issue resolution
• Monitor vendor performance, drive root-cause analysis, and continuous improvements
• Validate and reconcile Oracle HCM/inbound/outbound payroll interfaces (new hires, terms, transfers, comp changes)
• Manage payroll queries and responding via the helpdesk/case management tool (e.g., ServiceNow, Freshservice)
• Reconcile payroll accounts, support journal entries, and month-end close (accruals, provisions)
• Support treasury with funding files, bank payments, net pay, and statutory remittances
• Maintain and enhance SOPs, process maps, and control checklists
• Lead/participate in projects: country transitions, M&A integrations, system enhancements, and new market entries
• Track KPIs and drive continuous improvement (quality, timeliness, cost, and employee experience)

Payroll Analyst

Systems Engineer

• Analyze business processes, identify areas for improvement, and translate business requirements into technical specifications.
• Collaborate with stakeholders to gather and document business and technical requirements.
• Analyze and interpret technical and business specifications.
• Develop functional and technical specifications, system design documents, and user stories.
• Conduct data analysis to identify trends, insights, and opportunities for improvement.
• Assist project managers with project planning, scheduling, and resource allocation.
• Develop and execute test plans and test cases to ensure technical solutions meet business requirements.
• Act as a liaison between business stakeholders, developers, and other technical teams.
• Prepare and maintain comprehensive documentation, including business process models, workflows, technical specifications, and system manuals.
• Identify areas for process improvement and optimization.

Business Systems Analyst

Customer Success Manager

• Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
• Build and maintain client relationships by understanding the unique needs of each client.
• Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
• Be a trusted partner for your clients by developing and maintaining an in-depth understanding of our services.
• Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
• Understand and strive to meet or exceed metrics that are designed to help us achieve our industry-leading client service support as evidenced by our world-class Net Promoter Score (NPS) results.
• Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.

Client Success Manager

Accounts Receivable

• Providing excellent customer service to internal and external clients
• Use problem solving skills to resolve customer issues
• Processing and handling incoming customer inquiry calls
• Generate a specified number of outbound calls to customers
• Data entry of client information
• Emailing statements to clients
• Educating customers on our services

Accounts Receivable Specialist

Sales Development Rep

• Respond to inbound leads quickly and professionally (target: within 15 minutes)
• Qualify prospects based on business needs, timing, and fit
• Schedule and confirm qualified meetings for Account Executives
• Ensure all meetings meet defined qualification standards
• Conduct high-volume outbound outreach via:
• Cold calling
• Email campaigns
• LinkedIn and other channels
• Identify and engage decision-makers within target accounts
• Schedule and confirm qualified meetings for Account Executives
• Maintain ongoing communication with prospects not yet ready to engage
• Re-engage dormant or aged leads
• Develop thoughtful follow-up strategies to convert interest into meetings
• Accurately log all activity in Salesforce
• Maintain clean and up-to-date lead & prospect records
• Track engagement, progress, and outcomes for all leads
• Partner closely with Account Executives to ensure smooth handoff of meetings/opportunities

Sales Development Representative

Financial Planning and Analysis

• Review and oversee timely delivery of Investment Manager delegate reporting against agreed service levels; assess reporting for completeness, accuracy, and reasonableness and escalate issues to the DP as needed.
• Perform ongoing oversight and portfolio monitoring for AIFs, including analysis of fund performance, risk indicators, leverage, liquidity, and cash flow metrics.
• Conduct initial and ongoing monitoring of investment restrictions and key limits (e.g., leverage, liquidity parameters), and support remediation and escalation where required.
• Coordinate investment manager due diligence, due diligence questionnaires, and collection/review of supporting documentation, policies, and procedures.
• Support new fund launches and client onboarding by reviewing offering documents and completing due diligence; draft oversight and onboarding memos for AIFM committee and board consideration.
• Compile and deliver monthly/quarterly oversight reporting packs for the DP, committees, and boards, including clear commentary, exceptions, and proposed actions.
• Maintain and enhance Investment Management (IM) oversight processes, procedures, and documentation to align with AIFMD/AIFMD II and relevant CBI requirements.
• Partner with the wider AIFM team on cross-functional deliverables, regulatory-driven initiatives, and ad hoc client needs, including liquidity and cash management oversight tasks.
• Support project delivery from initiation through completion, helping drive high-quality outcomes and effective stakeholder communication.
• Contribute to broader AIFM responsibilities as directed by senior management, consistent with the AIFM Programme of Activity and governance framework.

Investment Management and Distribution Specialist

Financial Crime

• Perform end-to-end corporate KYC activities.
• Conduct KYC, CDD, and EDD reviews for new client relationships.
• Collect, review, and validate client documentation.
• Analyze ownership, control, and beneficial ownership structures.
• Perform client risk assessments and assign risk ratings.
• Identify AML and sanctions risks and escalate issues as required.
• Coordinate with internal teams and clients to resolve documentation gaps.
• Ensure onboarding is completed within agreed timelines.
• Maintain accurate records in onboarding systems.
• Support periodic reviews and remediation activities when required.

Associate KYC Services Specialist

Client Services Representative

• Build relationships with our clients to better understand their unique needs and concerns
• Fulfill requests and answer questions for internal and external customers
• Respond promptly to customer inquiries via phone or electronically
• Provide excellent customer service to both internal and external clients
• Organize the workflow to meet customers’ time frames and demands
• Navigate between multiple databases quickly and accurately
• Recommend process improvements where applicable
• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

Client Service Representative

• Lead and develop the Sales Engineering Team
• Build, coach, and mentor a small, high-performing team of Enterprise Sales Engineers
• Establish best practices for technical discovery, demos, proofs of concept, and solution validation
• Support professional development and technical expertise across the team
• Ensure consistent, high-quality customer engagements across enterprise opportunities
• Align closely with Enterprise Sales leadership to support high-impact opportunities
• Guide technical strategy across complex, net-new enterprise pursuits
• Support key customer conversations with executive and technical stakeholders
• Help remove technical barriers that could slow or jeopardize deals
• Define and standardize pre-sales processes including demos, architecture discussions, and POCs
• Improve how solutions are positioned across:
• - Domain management and security
• - Brand protection and fraud prevention
• Ensure the team effectively translates technical capabilities into business and risk-based value
• Serve as a voice of the field by bringing customer insights back to Product and Technology teams
• Identify recurring technical objections, product gaps, and emerging customer needs
• Help shape how CSC solutions are positioned in the enterprise market
• Measure and improve presales effectiveness across enterprise opportunities
• Help increase win rates and accelerate sales cycles
• Ensure technical engagements build trust and confidence with enterprise buyers