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About the role
Key responsibilities & impact- Manage client onboarding activities in line with SOPs, compliance rules, and internal policies
- Handle client queries professionally and in a timely manner
- Coordinate closely with onshore colleagues and internal business teams
- Support high-volume onboarding projects and oversee ongoing onboarding activities
- Facilitate communication with clients, sales teams, and internal stakeholders
- Escalate and manage complex customer communications when needed
- Contribute to process improvements and share updates with the team
- Conduct CDD/KYC reviews, risk classification, and portfolio reviews
- Track missing requirements and monitor action points to closure
- Support or assist with ad-hoc projects as required
Requirements
What you’ll need- At least 2 years of experience or exposure in Compliance or Client Due Diligence within industry or professional practice
- Strong ability to manage multiple high-priority tasks simultaneously
- Excellent written and verbal communication skills
- Demonstrated ability to lead and influence peers effectively
- Strong organizational and time management skills
- Analytical mindset with solid problem-solving capabilities
- Team-oriented approach, with an understanding of shared success
- Ability to perform well in a high-volume, deadline-driven environment
- Understanding of corporate governance, local regulatory requirements, AML rules, and best practices
- Familiarity with KYC due diligence and corporate regulatory obligations at both local and global levels
- Qualified or partly qualified Company Secretary, or degree in Law, Commerce, Administration, or a related field
- Able to work independently and collaboratively in a proactive, adaptable, and detail-focused manner
- Fluent spoken English with the ability to communicate clearly and coherently
Benefits
Comp & perks- Annual success-sharing bonuses or commission plans based on individual performance
- Support for colleagues with disabilities
- Flexibility in work schedules (hybrid or remote work)
- Competitive and comprehensive benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Client Onboarding ManagementRisk ClassificationPortfolio ReviewsProcess ImprovementRegulatory Compliance
Soft Skills
Excellent Communication SkillsTeam-Oriented ApproachTime ManagementAbility to Manage Multiple TasksLeadership and Influence
Certifications
Qualified Company SecretaryDegree in LawDegree in CommerceDegree in Administration