Crossroads

Manager

• Connect with patients monthly to address any needs and provide the resources to fulfill those needs.
• Connect and maintain relationships with community partners for patient resources.
• Work closely with a dedicated team to provide exceptional patient care.
• Participate in community awareness/engagement events to promote Crossroads, our mission, our principles, and our approach to addiction treatment.

Care Manager

General

• Evaluate and manage patients with opioid use disorder in our outpatient clinic settings
• Prescribe appropriate medications and treatments as indicated by patient assessment
• Complete medical documentation per Crossroads standards
• Collaborate with clinic staff to provide holistic care to patients, including referrals to other medical providers and community services
• Will perform injections.

Part-time Nurse Practitioner

• Provide remote operational support to Care Managers across centers by backfilling vacancies as needed.
• Conduct proactive outreach to patients to complete missed care plans.
• Identify patient care requirements by establishing personal rapport with patients.
• Leverage patient data from dashboards and reports to identify trends and improve patient engagement.
• Accurately document patient care services.
• Address patient needs related to opioid use disorder.
• Establish individualized patient care goals in collaboration with patients.
• Schedule and reschedule patient appointments.
• Monitor patients’ clinical status.
• Assist physicians and clinicians with patient onboarding and orientation.
• Maintain patient information confidentiality and privacy.

Care Manager II

Program Assistant

• Creates and fosters an environment that supports Crossroads Mission and Inspire Culture.
• Supports and reinforces Crossroads policies and procedures.
• Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS.
• Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters.
• Partners with Program Supervisor in conducting interviews for open positions.
• Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
• Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training.
• Creates schedules and approves timecards for teammates at assigned centers.
• Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology.
• Ensure labs are completed in a timely manner and sent to the appropriate lab.
• Reconciliation of payments and transportation of deposits to bank.
• Primary point of contact for all patient concerns and escalation to Program Supervisor.
• Maintaining patient insurance information and facilitate conversations regarding insurance concerns.
• Ordering and maintaining all supplies for assigned center(s).
• Communicate necessary changes with team and ensure changes are implemented timely and effectively.
• Complete and facilitate performance evaluations with the assistance of the Program Supervisor.
• Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor.
• Available and onsite during hours of center operations.
• Assists Support Departments as needed.

Assistant Program Supervisor

• Assist in developing and monitoring recovery plans in collaboration with patients
• Teach, role model, and coach patients on how to access helpful resources within their community and healthcare systems, how to cultivate best practices for management of symptoms related to their treatment, and assist with developing necessary skills to attain and maintain employment/housing.
• Work with patients to identify how they are reacting to prescribed treatment medications and communicate any impactful changes with any necessary medical providers related to the patients treatment.

Certified Recovery Specialist

Counselor

• Provides individual counseling to highly complex patients
• Conducts clinical assessments to appropriately assess patient’s treatment needs
• Designs and updates the patient’s treatment plan, including care coordination, referrals, and discharge planning
• Manages assigned caseload and compliance with clinical treatment requirements
• Collaborates with nurses and providers to provide holistic treatment services
• Facilitates urine drug screening for patients

Substance Abuse Counselor – OTP

Part-Time Nurse Practitioner

• Evaluate and manage patients with opioid use disorder in our outpatient clinic settings
• Prescribe appropriate medications and treatments as indicated by patient assessment, including injections if needed.
• Complete medical documentation per Crossroads standards
• Collaborate with clinic staff to provide holistic care to patients, including referrals to other medical providers and community services

Nurse Practitioner

• Provides individual counseling to highly complex patients.
• Conducts clinical assessments to appropriately assess patient’s treatment needs.
• Designs and updates the patient’s treatment plan, including care coordination, referrals, and discharge planning.
• Manages assigned caseload and compliance with clinical treatment requirements.
• Collaborates with nurses and providers to provide holistic treatment services.
• Facilitates urine drug screening for patients.

Substance Abuse Counselor – OBOT

Medical Billing and Coding

• Accurately enter patient charges, diagnoses (ICD-10), procedures (CPT/HCPCS), modifiers, and units into billing systems.
• Review charge documents for completeness, accuracy, and compliance prior to entry.
• Identify and correct errors, discrepancies, and duplicate charges before claim submission.
• Ensure charges align with provider documentation and payer requirements.
• Maintain productivity and quality standards while meeting daily deadlines, especially during end-of-month (EOM).
• Communicate effectively with internal teams (coding, billing, AR, leadership) to resolve charge-related issues.
• Follow HIPAA guidelines and protect patient confidentiality at all times.
• Adhere to departmental workflows, policies, and compliance standards.
• Participate in audits, quality reviews, and ongoing training as assigned.

Claims Specialist

Director

• Manage 8 centers (4 in VA and 4 in KY)
• Deliver consistent business results by setting clear performance expectations
• Execute against key performance indicators
• Balance short-term demands with long-term strategic priorities
• Build and maintain strong relationships with internal and external stakeholders
• Establish and drive achievement of business goals, objectives, and Key Performance Indicators
• Analyze and respond to local market dynamics, customer needs, and competitive landscape
• Ensure compliance with regulatory and industry standards while adapting to evolving trends

Regional Director

• Manage 25 OBOT centers and is responsible for delivering consistent business results.
• Establish and drive achievement of business goals, objectives, and Key Performance Indicators.
• Develop and communicate a clear regional strategy aligned with organizational objectives.
• Execute strategy while identifying potential gaps, enabling risk mitigation efforts.
• Lead regional talent management efforts, including attracting, onboarding, engaging, and retaining high-performing talent.
• Manage full P&L responsibility for multiple centers, including budgeting, forecasting, and financial performance optimization.
• Ensure compliance with regulatory and industry standards while adapting to evolving trends.
• Promote cross-functional collaboration to optimize efficiency, performance and execution.
• Drive continuous improvement and innovation to enhance productivity, margins, and growth.

Regional Director, Eastern PA/NJ

Operations

• Driving operational performance improvement across Crossroads Treatment Centers through structured, data-driven initiatives focused on growth, efficiency, and execution excellence.
• Partnering closely with regional and functional leadership to assess operational performance, identify root causes of underperformance, and implement targeted strategies.
• Leading deep operational diagnostics, developing sustainable process improvements, and establishing accountability mechanisms.
• Analyzing key performance drivers including census trends, intake conversion, discharge patterns, provider productivity, scheduling utilization, revenue cycle performance, and cost structures.
• Identifying emerging operational risks and proactively implementing mitigation strategies.
• Leading change management efforts to support adoption of new operational processes, technologies, and performance initiatives.
• Conducting root cause analyses and developing sustainable corrective action plans.
• Driving accountability through routine performance scorecards, operational reviews, and metric-based management practices.
• Mentoring and supporting operational leaders in developing performance improvement capabilities and operational best practices.
• Collaborating with technology and analytics teams to enhance data visibility, reporting accuracy, and operational insights.

Care Manager

Part-time Nurse Practitioner

Care Manager II

Assistant Program Supervisor

Certified Recovery Specialist

Substance Abuse Counselor – OTP

Part-Time Nurse Practitioner

Nurse Practitioner

Assistant Program Supervisor

Substance Abuse Counselor – OBOT

Claims Specialist

Regional Director

Regional Director, Eastern PA/NJ

Manager of Operational Excellence

Substance Abuse Counselor – OBOT