Crossroads

Director

• Manage 8 centers (4 in VA and 4 in KY)
• Deliver consistent business results by setting clear performance expectations
• Execute against key performance indicators
• Balance short-term demands with long-term strategic priorities
• Build and maintain strong relationships with internal and external stakeholders
• Establish and drive achievement of business goals, objectives, and Key Performance Indicators
• Analyze and respond to local market dynamics, customer needs, and competitive landscape
• Ensure compliance with regulatory and industry standards while adapting to evolving trends

Regional Director

• Manage 25 OBOT centers and is responsible for delivering consistent business results.
• Establish and drive achievement of business goals, objectives, and Key Performance Indicators.
• Develop and communicate a clear regional strategy aligned with organizational objectives.
• Execute strategy while identifying potential gaps, enabling risk mitigation efforts.
• Lead regional talent management efforts, including attracting, onboarding, engaging, and retaining high-performing talent.
• Manage full P&L responsibility for multiple centers, including budgeting, forecasting, and financial performance optimization.
• Ensure compliance with regulatory and industry standards while adapting to evolving trends.
• Promote cross-functional collaboration to optimize efficiency, performance and execution.
• Drive continuous improvement and innovation to enhance productivity, margins, and growth.

Regional Director, Eastern PA/NJ

Operations

• Driving operational performance improvement across Crossroads Treatment Centers through structured, data-driven initiatives focused on growth, efficiency, and execution excellence.
• Partnering closely with regional and functional leadership to assess operational performance, identify root causes of underperformance, and implement targeted strategies.
• Leading deep operational diagnostics, developing sustainable process improvements, and establishing accountability mechanisms.
• Analyzing key performance drivers including census trends, intake conversion, discharge patterns, provider productivity, scheduling utilization, revenue cycle performance, and cost structures.
• Identifying emerging operational risks and proactively implementing mitigation strategies.
• Leading change management efforts to support adoption of new operational processes, technologies, and performance initiatives.
• Conducting root cause analyses and developing sustainable corrective action plans.
• Driving accountability through routine performance scorecards, operational reviews, and metric-based management practices.
• Mentoring and supporting operational leaders in developing performance improvement capabilities and operational best practices.
• Collaborating with technology and analytics teams to enhance data visibility, reporting accuracy, and operational insights.

Manager of Operational Excellence

Counselor

• Provides individual counseling to highly complex patients.
• Conducts clinical assessments to appropriately assess patient’s treatment needs.
• Designs and updates the patient’s treatment plan, including care coordination, referrals, and discharge planning.
• Manages assigned caseload and compliance with clinical treatment requirements.
• Collaborates with nurses and providers to provide holistic treatment services.
• Facilitates urine drug screening for patients.

Substance Abuse Counselor – OBOT

Growth Marketing

• Help develop and execute external marketing strategies that increase awareness, registrations, and audience growth across Camps.
• Lead registration campaigns, launch timelines, and promotional efforts across all Camps experiences.
• Oversee paid advertising strategy and campaign coordination across platforms including Meta, YouTube, Google, and other digital channels.
• Manage campaign budgets, audience targeting, and overall marketing performance to help strengthen growth efforts.
• Coordinate launch messaging, speaker announcements, communication rhythms, and promotional sequencing.
• Oversee external communication efforts across social media, email campaigns, websites, and other audience-facing platforms.
• Help ensure all communication and campaigns reflect the voice, identity, and emotional experience of Camps.
• Partner with the Camps Storytelling Creator to coordinate storytelling, content strategy, and campaign messaging.
• Build repeatable workflows and communication processes that support sustainable growth and consistent campaign execution.

Camps Marketing and Growth Manager

Content Creator

• Create compelling video, photography, and social media content across all Camps brands and experiences
• Produce content including reels, testimonials, recap videos, launch content, speaker promos, behind-the-scenes storytelling, and YouTube content
• Capture and communicate authentic stories, transformational moments, and camp experiences
• Create platform-native content for Instagram, YouTube, TikTok/Reels, Facebook, and emerging social platforms
• Support year-round storytelling and audience engagement across Camps channels
• Create content that builds anticipation, emotional connection, belonging, and movement around Camps
• Lead content capture efforts during camps, Revival, and major events
• Coordinate interviews, shot lists, social posting, and storytelling opportunities during camp weekends
• Collaborate with the Camps Marketing & Growth Lead, Studio partners, contractors, photographers, videographers, and creatives to support campaigns and storytelling initiatives
• Help organize and maintain content libraries, storytelling archives, and creative assets while ensuring all content reflects the voice and identity of Camps

Camps Content Creator

• Manage multiple priorities in a fast-paced environment, balancing scheduling, patient communication, and group session coordination
• Coordinate and oversee real-time execution of virtual group therapy sessions
• Monitor and manage Zoom rooms to ensure patients are attending the correct sessions
• Conduct proactive, targeted outreach to patients via phone, text, and other communication channels
• Reduce no-show rates by reinforcing appointment adherence and engagement
• Identify patients who miss scheduled sessions and follow up to re-engage them in treatment
• Ensure treatment plans are created and aligned with scheduled services
• Support continuity of care through consistent patient follow-up and communication
• Assist PAC leadership with administrative tasks and special projects as needed.
• Work with centers to ensure availability for group therapy sessions. Delivery of virtual sessions links.
• Demonstrate exemplary patient service.
• Assist with other duties as directed.
• Handle after-hours chat and direct feedback inquiries.
• Work independently with no immediate supervisor or team lead support.

Counseling Coordinator

Manager

• Connect with patients monthly to address any needs and provide the resources to fulfill those needs.
• Connect and maintain relationships with community partners for patient resources.
• Work closely with a dedicated team to provide exceptional patient care.
• Participate in community awareness/engagement events to promote Crossroads, our mission, our principles, and our approach to addiction treatment.

Care Manager

Clinical Operations

• Oversee clinical operations for OBOT program
• Ensure compliance with regulatory standards
• Collaborate with healthcare professionals to improve patient care
• Manage staff and allocate resources effectively
• Conduct training and development sessions for staff

Supervisor, OBOT Clinical Operations

• Provides individual counseling to highly complex patients
• Conducts clinical assessments to appropriately assess patient’s treatment needs
• Designs and updates the patient’s treatment plan, including care coordination, referrals, and discharge planning
• Manages assigned caseload and compliance with clinical treatment requirements
• Collaborates with nurses and providers to provide holistic treatment services
• Facilitates urine drug screening for patients

• Monitor dosing area for accuracy, efficiency, and compliance with controlled medication
• Maintain nursing schedule and inventory for dosing area
• Provide training and education to new and existing nursing team members while conducting regular nursing staff meetings
• Know all functions and roles of the Dosing Nurse position and be able to fill in when needed
• Track and conduct patient annual physicals according to state regulations
• Assist the medical provider with new patient intakes
• Participate in the interviewing and hiring process of new nurses coming into the team

Regional Director

Regional Director, Eastern PA/NJ

Manager of Operational Excellence

Substance Abuse Counselor – OBOT

Camps Marketing and Growth Manager

Camps Content Creator

Counseling Coordinator

Care Manager

Supervisor, OBOT Clinical Operations

Substance Abuse Counselor – OBOT

Director of Nursing

Care Manager