Crossroads

Medical Director

• Provide consultation, instruction, and clinical supervision to clinical staff providing counseling services
• Review and cosign all treatment plans and other required clinical documentation
• Oversees all Patient Screening, Assessment, and Admission services
• Ensures that all individual treatment plans are compliant
• Ensures that all Discharge and Aftercare Plans are compliant
• Works with medical staff to ensure a safe but effective dosing regimen for all patients
• Ensures compliance regarding all take-home medication
• Ensures charting/documentation compliance
• Ensures the proper and timely collection of all UDS screens
• Establishes, maintains, and oversees a clinical treatment team and its operation
• Assists with the clinical Quality Assurance team; this team also address Quality Improvement issues
• Assists with the clinical aspect of CARF requirements
• Monitors and addresses, where needed, the day-to-day clinical aspects/needs of the program
• Addresses/oversees Patient Rights, Responsibilities, and Complaints
• Be aware of changes to regulations, available training opportunities, and other information impacting service delivery.

Clinical Director

• Treat patients with opioid use disorder
• Provide evidence-based medication-assisted treatment (MAT)
• Help patients start their path to recovery

Counselor

• Provides individual counseling to highly complex patients
• Conducts clinical assessments to appropriately assess patient’s treatment needs
• Designs and updates the patient’s treatment plan, including care coordination, referrals, and discharge planning
• Manages assigned caseload and compliance with clinical treatment requirements
• Collaborates with nurses and providers to provide holistic treatment services
• Facilitates urine drug screening for patients

Substance Abuse Counselor

• Evaluate and manage patients with opioid use disorder in our outpatient clinic settings
• Prescribe appropriate medications and treatments as indicated by patient assessment
• Complete medical documentation per Crossroads standards
• Collaborate with clinic staff to provide holistic care to patients, including referrals to other medical providers and community services
• Provide injections if needed

Part-time Medical Director

Manager

• Connect with patients monthly to address any needs and provide the resources to fulfill those needs.
• Connect and maintain relationships with community partners for patient resources.
• Work closely with a dedicated team to provide exceptional patient care.
• Participate in community awareness/engagement events to promote Crossroads, our mission, our principles, and our approach to addiction treatment.

Care Manager

Auditor

• Conducting audits of claims and patient records to identify incorrect coding
• Audits will be performed for both provider and coder coding accuracy with required documentation in accordance with current coding guidelines
• Developing, implementing, and coordinating corrective action proposals and plans
• Tracking completion of internal and external Plans of Correction
• Preparing reports of findings and any compliance issues identified with audits, including monthly summary reports for the Crossroads executive team and quarterly reports for the Chief Compliance Officer
• Attending and reporting at weekly team calls with Manager of Medical Coding Compliance Audits, Director of Medical Coding Compliance and Chief Compliance Officer
• Attending weekly meetings with other auditors
• Reporting coding patterns identified within the audit process to management and identifies corrective measures to compliance problems
• Assisting the Manager of Medical Coding Compliance Audits with training and education of providers, coders, and centers (OBOTs and OTPs) on medical coding compliance
• Responsible for maintaining current knowledge of coding guidelines and relevant federal regulations through the use of current CPT-4, HCPCS II, and ICD-10 materials, the Federal Register, and other pertinent materials
• May interact with providers and/or center administrators from time to time regarding billing and documentation policies, procedures, and conflicting/ambiguous or non-specific documentation
• Provide coding and compliance updates to all staff
• Collaborates with interdepartmental or cross-functional teams for assigned projects and provides departments with identified coding issues and updates to ensure timely and accurate reimbursement
• Determines method of completing daily workload and priorities to ensure that all responsibilities are carried out in a timely manner
• Assisting with pulling records requested by payers related to payer audits and review of such records to identify any issues
• Other duties and responsibilities pertaining to medical coding compliance monitoring as requested by the Director of Medical Coding Compliance

Medical Coding Auditor, CPC, CCS-P, CPMA

• Connect with patients monthly to address any needs and provide the resources to fulfill those needs.
• Connect and maintain relationships with community partners for patient resources.
• Work closely with a dedicated team to provide exceptional patient care.
• Participate in community awareness/engagement events to promote Crossroads, our mission, our principles, and our approach to addiction treatment.
• Hours, Schedule, and Travel: Work out of primary and secondary work locations as required; expected hours 37-40/week; clinic hours 6:30AM-9:00PM; travel required for Monroeville and Wilmerding, PA.

• Connect with patients monthly to address needs and provide resources to fulfill those needs
• Connect and maintain relationships with community partners for patient resources
• Work closely with a dedicated team to provide exceptional patient care
• Participate in community awareness/engagement events to promote Crossroads, mission, principles, and addiction treatment approach
• Build and support individualized care plans and maintain compliant documentation practices
• Travel to primary and secondary clinic locations as required
• Provide front-line assistance to help patients find housing, food, healthcare, and other community resources
• Attend community events and outreach (cook outs, fairs, parades, school awareness events)

Director

• Monitor dosing area for accuracy, efficiency, and compliance with controlled medication
• Maintain nursing schedule and inventory for dosing area
• Provide training and education to new and existing nursing team members while conducting regular nursing staff meetings
• Know all functions and roles of the Dosing Nurse position and be able to fill in when needed
• Track and conduct patient annual physicals according to state regulations
• Assist the medical provider with new patient intakes
• Participate in the interviewing and hiring process of new nurses coming into the team
• Split time between Asheville and Weaverville, NC and work scheduled hours (4:30am-1:00pm, Monday-Friday; some Saturdays)

Director of Nursing – Addiction Medicine

• Connect with patients monthly to address any needs and provide the resources to fulfill those needs.
• Connect and maintain relationships with community partners for patient resources.
• Work closely with a dedicated team to provide exceptional patient care.
• Participate in community awareness/engagement events to promote Crossroads, mission, principles, and approach to addiction treatment.
• Build and support individualized care plans and coordinate resources like housing, food, and healthcare.
• Document interactions and care plans in compliance with documentation practices.

• Evaluate and manage patients with opioid use disorder in outpatient clinic settings
• Prescribe appropriate medications and treatments as indicated by patient assessment
• Complete medical documentation per Crossroads standards
• Collaborate with clinic staff to provide holistic care to patients, including referrals to other medical providers and community services
• Provide injections if needed
• APP collaboration
• Schedule: expected weekly hours: 6 hours (4 in-center and 2 remote admin) in Myrtle Beach; additional hours available for Charleston (4 in-center and 2 remote admin)

• Connect with patients monthly to address needs and provide resources
• Connect and maintain relationships with community partners for patient resources
• Work closely with a dedicated team to provide exceptional patient care
• Participate in community awareness/engagement events to promote Crossroads, mission, principles, and approach to addiction treatment
• Work from primary clinic location and secondary locations as required; travel reimbursed for secondary travel
• Build and maintain individualized care plans and compliant documentation
• Support patients in accessing housing, food, and healthcare resources to improve outcomes

• Connect with patients monthly to address any needs and provide the resources to fulfill those needs.
• Connect and maintain relationships with community partners for patient resources.
• Work closely with a dedicated team to provide exceptional patient care.
• Participate in community awareness/engagement events to promote Crossroads, our mission, our principles, and our approach to addiction treatment.
• Care Managers work within a localized geographical area where we have multiple locations that are open on select days.
• Travel to secondary work locations and community events as scheduled.

Operations

End-to-end ownership of the Buy & Bill program, from pilot execution to enterprise-wide scale.
Serve as the program’s point of contact for internal team members and external partners, collaborating to build strong relationships with key stakeholders from operators to executives.
Establish, track, and deliver program success metrics; provide regular reporting to senior leadership.
Ensure program compliance with DEA requirements, manufacturer agreements, and payer contracts.
Drive continuous improvement through data quality evaluation, issue resolution, and best practice adoption.
Develop, implement, and maintain scalable workflows, SOPs, trainings, readiness assessments, and governance structures, balancing immediate execution with long-term planning.
Lead cross-functional working groups (MedOps, RCM, Finance, ClinApps, etc.) to support program processes and performance, smoothly navigating inter-department complexities and competing priorities.
Capture performance data, evaluate outcomes, and strategically drive change management and solutioning.
Partner with Regional Directors, Program Supervisors, and others to ensure operational success.
Oversee system needs (EMR, procurement, billing, etc.) to support program health.
Manage manufacturer relationships to ensure smooth operations and issue escalation.
Position is predominantly remote but requires 15-25% travel to support center and clinic locations.

Operations Manager – Specialty Services

Connect with patients monthly to address any needs and provide the resources to fulfill those needs.
Connect and maintain relationships with community partners for patient resources.
Work closely with a dedicated team to provide exceptional patient care.
Participate in community awareness/engagement events to promote Crossroads, our mission, our principles, and our approach to addiction treatment.
Our Care Managers work within a localized geographical area where we have multiple locations that are open on select days.
It is expected that Care Managers will work out of their primary work location and additional secondary work locations if required.
Expected hours for this role are 37-40 hours per week with few opportunities for overtime.
Travel varies by district; candidates should expect to travel to their primary work location and at least one secondary work location (varies by district).

• Day in the Life: Provides individual counseling to highly complex patients
• Conducts clinical assessments to appropriately assess patient’s treatment needs
• Designs and updates the patient’s treatment plan, including care coordination, referrals, and discharge planning
• Manages assigned caseload and compliance with clinical treatment requirements
• Collaborates with nurses and providers to provide holistic treatment services
• Facilitates urine drug screening for patients
• Outpatient, office-based clinics across multiple states (GA, KY, NJ, NC, PA, TN, TX, VA) and related care delivery
• Schedule and Hours: early morning schedule with early afternoon out times; Saturday rotation; 35 hours/week; 4:45 AM – 1:00 PM, Mon-Fri

Clinical Director

Clinical Director

Substance Abuse Counselor

Part-time Medical Director

Care Manager

Medical Coding Auditor, CPC, CCS-P, CPMA

Care Manager

Care Manager

Director of Nursing – Addiction Medicine

Care Manager

Medical Director

Care Manager

Care Manager

Operations Manager – Specialty Services

Care Manager

Licensed Counselor