Care Manager II

Crossroads

Remote Care Manager II providing operational support across centers for addiction treatment. Engaging patients and ensuring continuity of care in opioid use disorder management.

Posted 7/14/2026full-timeRemote • Pennsylvania, South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient care coordination, including the development of individualized care plans and proactive patient engagement strategies. Proficient in maintaining confidentiality and compliant documentation practices while addressing patient needs in addiction medicine.

Highest-signal resume keywords

Patient Care CoordinationIndividualized Care PlansCompliant Documentation PracticesAddiction Medicine ExperienceCritical Thinking Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Data AnalysisCare Plan DevelopmentDocumentation AccuracyPatient OnboardingClinical Monitoring

Soft Skills

Strong Organizational SkillsTime ManagementProblem-SolvingInterpersonal SkillsCan-Do Attitude

Tools & Technologies

Patient DashboardsReporting Tools

Industry Keywords

HealthcareAddiction MedicineCommunity HealthCare CoordinationPatient Engagement

About the role

Key responsibilities & impact

Provide remote operational support to Care Managers across centers by backfilling vacancies as needed.
Conduct proactive outreach to patients to complete missed care plans.
Identify patient care requirements by establishing personal rapport with patients.
Leverage patient data from dashboards and reports to identify trends and improve patient engagement.
Accurately document patient care services.
Address patient needs related to opioid use disorder.
Establish individualized patient care goals in collaboration with patients.
Schedule and reschedule patient appointments.
Monitor patients’ clinical status.
Assist physicians and clinicians with patient onboarding and orientation.
Maintain patient information confidentiality and privacy.

Requirements

What you’ll need

At minimum, High School Diploma or GED required.
Experience in a fast-paced environment, servicing many clients, is preferred.
Experience in healthcare, addiction medicine, community health, care coordination preferred.
Experience with building individualized care plans is a plus.
Knowledge of compliant documentation practices.
Lived Addiction experience is a plus.
Can-do attitude and willingness to think beyond the status quo.
Mission-driven with a passion for helping patients live better, stronger lives.
Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.
Strong critical thinking and problem-solving skills with the ability to identify barriers to care and implement appropriate interventions.

Benefits

Comp & perks

Mileage reimbursement
Community events that promotes belonging and education
Grow your network
Excellent training if you are new to this field
Opportunity to save lives everyday!
Medical, Dental, and Vision Insurance
PTO
Variety of 401K options including a match program with no vesture period
Annual Continuing Education Allowance (in related field)
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health day
Calm subscription for all employees