Assistant Program Supervisor

Crossroads

Assistant Program Supervisor managing day-to-day operations at Crossroads Treatment Centers. Supporting patient care and team performance in opioid treatment programs in Greeneville and Newport, TN.

Posted 6/30/2026full-timeGreeneville • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in employee relations, onboarding, and performance management within an Office Based Opioid Treatment program. Proficient in managing team schedules, compliance monitoring, and patient interaction while ensuring adherence to organizational policies.

Highest-signal resume keywords

Office Based Opioid Treatment ExperienceSupervisory ExperienceEmployee RelationsPerformance ManagementSubstance Abuse or Mental Health Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

OnboardingPerformance EvaluationsTimecard ApprovalPatient Insurance ManagementPayment Reconciliation

Soft Skills

CommunicationTeam CollaborationProblem Solving

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

KPICensusAttritionEBITDANPS

About the role

Key responsibilities & impact

Creates and fosters an environment that supports Crossroads Mission and Inspire Culture.
Supports and reinforces Crossroads policies and procedures.
Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS.
Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters.
Partners with Program Supervisor in conducting interviews for open positions.
Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training.
Creates schedules and approves timecards for teammates at assigned centers.
Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology.
Ensure labs are completed in a timely manner and sent to the appropriate lab.
Reconciliation of payments and transportation of deposits to bank.
Primary point of contact for all patient concerns and escalation to Program Supervisor.
Maintaining patient insurance information and facilitate conversations regarding insurance concerns.
Ordering and maintaining all supplies for assigned center(s).
Communicate necessary changes with team and ensure changes are implemented timely and effectively.
Complete and facilitate performance evaluations with the assistance of the Program Supervisor.
Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor.
Available and onsite during hours of center operations.
Assists Support Departments as needed.

Requirements

What you’ll need

Preference given to candidates with experience working in an Office Based Opioid Treatment program and supervisory experience.
Candidates should also have experience working with individuals with substance abuse or mental health.
Highschool Diploma or GED required

Benefits

Comp & perks

Have a daily impact on many lives.
Excellent training if you are new to this field.
Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
Community events that promotes belonging and education.
Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
Opportunity to save lives everyday!
Medical, Dental, and Vision Insurance
PTO
Variety of 401K options including a match program with no vesture period
Annual Continuing Education Allowance (in related field)
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health day
Calm subscription for all employees