Manager of Operational Excellence

Crossroads

Manager of Operational Excellence driving data-driven initiatives at Crossroads Treatment Centers. Focusing on growth, efficiency, and execution excellence within healthcare operations.

Posted 6/3/2026full-timeGreenville • Kentucky, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Driving operational performance improvement across Crossroads Treatment Centers through structured, data-driven initiatives focused on growth, efficiency, and execution excellence.
Partnering closely with regional and functional leadership to assess operational performance, identify root causes of underperformance, and implement targeted strategies.
Leading deep operational diagnostics, developing sustainable process improvements, and establishing accountability mechanisms.
Analyzing key performance drivers including census trends, intake conversion, discharge patterns, provider productivity, scheduling utilization, revenue cycle performance, and cost structures.
Identifying emerging operational risks and proactively implementing mitigation strategies.
Leading change management efforts to support adoption of new operational processes, technologies, and performance initiatives.
Conducting root cause analyses and developing sustainable corrective action plans.
Driving accountability through routine performance scorecards, operational reviews, and metric-based management practices.
Mentoring and supporting operational leaders in developing performance improvement capabilities and operational best practices.
Collaborating with technology and analytics teams to enhance data visibility, reporting accuracy, and operational insights.

Requirements

What you’ll need

Bachelor’s degree required
PMP certification highly preferred
MBA, MHA, MPH, or related field preferred
3-6 years of healthcare operations experience required (in a similar role with a healthcare company- management consultant, project manager, program manager, process manager)
Eastern or Central Time Zone
Experience working with private equity firms or within a private equity-backed organization highly preferred.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
PTO
Variety of 401K options including a match program with no vesture period
Annual Continuing Education Allowance (in related field)
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health Day
Calm subscription for all employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational performance improvementdata analysisroot cause analysisprocess improvementchange managementperformance scorecardsmetric-based managementcensus trends analysisrevenue cycle performancecost structure analysis

Soft Skills

leadershipmentoringcollaborationaccountabilitycommunicationstrategic thinkingproblem-solvingadaptabilityanalytical thinkingperformance improvement

Certifications

PMP certification