CreatorIQ

Customer Success Manager

• Serve as the primary strategic partner for mid-market customers
• Build strong relationships with key stakeholders
• Drive platform adoption and usage by analyzing customer engagement data
• Own the ultimate success of your portfolio of customers
• Lead regular strategic business reviews, success planning sessions.
• Collaborate with Implementation and Services teams
• Act as the customer’s internal advocate.
• Maintain account documentation like success plans and meeting notes.

Senior Customer Success Partner – Mid Market

Solutions Engineer

• Partner with Sales to lead deep, multi-stakeholder discovery across technical, marketing, and executive audiences, uncovering the real business problems beneath surface-level requirements
• Map complex organizational structures, workflows, and integration landscapes to architect tailored CreatorIQ solutions across departments and teams
• Design and deliver high-impact product demonstrations, custom workshops, and white-glove trials aligned to each account's strategic objectives
• Develop compelling, account-specific presentations and collateral for both technical and non-technical stakeholders
• Serve as the technical authority on CreatorIQ's API capabilities (REST/GraphQL), platform architecture, data model, and integration framework
• Articulate CreatorIQ's AI and machine learning capabilities, helping prospects understand how intelligent features drive measurable business outcomes
• Own and drive security questionnaires, InfoSec reviews, and compliance documentation, partnering with internal Security and Legal teams to deliver thorough, timely responses
• Translate discovery insights into actionable, architecture-informed recommendations for brands and campaigns
• Partner with Account Executives and cross-functional teams to develop strategic, differentiated RFP/RFI/security questionnaire responses
• Maintain deep expertise in CreatorIQ's platform, integrations, API surface, AI capabilities, and product roadmap
• Adapt your message fluidly, from walking engineers through API documentation to presenting ROI narratives to C-suite executives

Strategic Solutions Consultant

Solutions Engineer, Strategic Accounts

Machine Learning Engineer

• Deploy and monitor ML systems in production.
• Own the evaluation stack - golden datasets, "model-as-a-judge" frameworks, inter-annotator agreement, and regression tests that gate releases.
• Build and maintain our vector embeddings ecosystem and the retrieval, classification, and similarity patterns that sit on top of it.
• Partner with Data Science on annotation workflows, PII scrubbing, and ground-truth pipelines.
• Improve our MLOps foundations - versioning, observability, drift detection.
• Translate fuzzy product problems into measurable AI features with clear success criteria.

ML Engineer

Product Marketing

• Lead the GTM Operations function and enhance its effectiveness & influence.
• Hire, structure, mentor, and grow the team and set the strategy, priorities, and operating cadence for the function.
• Build and own the analytics and forecasting layer the business runs on.
• Lead business automation, systems, and infrastructure.
• Direct sales compensation, quota, and territory planning.
• Drive GTM enablement.
• Run project management and inter-operations.

Vice President – GTM Operations

• Serve as the primary strategic partner for agency organizations
• Advise on scaling influencer programs across clients
• Build deep stakeholder relationships across teams
• Drive strategic business reviews and growth planning
• Identify opportunities and risks using data
• Collaborate cross-functionally to ensure customer experience
• Act as a thought partner on program governance and measurement frameworks
• Maintain account documentation for proactive management

Customer Success Partner, Agency

Director

• Define a unified strategy spanning self-serve education, scaled training, and customer-facing team enablement.
• Build a multi-year roadmap tied to adoption and retention outcomes.
• Establish metrics that demonstrate education's impact on adoption, retention, support deflection, and Services revenue.
• Represent customer education and enablement in executive and cross-functional forums.
• Lead Help Center, knowledge base, onboarding, and in-app education strategy.
• Define content architecture, editorial standards, and quality benchmarks.
• Oversee the global strategy for live and on-demand customer training.
• Manage LMS strategy, governance, and long-term evolution.
• Coordinate the enablement of customer-facing teams on platform and product knowledge.
• Partner with Services and CS leadership on scoping, renewals, and expansion.
• Drive cross-functional launch-readiness standards so every release ships education-ready.
• Guide the technology and AI roadmap for customer education and enablement.

Director, Customer Education – Enablement

• Own CreatorIQ’s Enterprise segment
• Lead Customer Success Partners and serve as a trusted advisor
• Directly manage and develop a team of CSPs
• Coach and mentor enterprise team
• Lead strategic business reviews and growth planning sessions
• Build and maintain knowledge infrastructure for Enterprise segment
• Collaborate cross-functionally to ensure customer experience

Director of Customer Success, Enterprise

Strategic Solutions Engineer

Implementation Specialist

• Lead end-to-end onboarding and implementation for CreatorIQ customers.
• Configure the customer’s CreatorIQ platform.
• Deliver tailored trainings and guidance to customers.
• Partner with Sales and Customer Success teams.
• Apply CreatorIQ implementation methodology and best practices.

Implementation Manager

• Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals
• Build strong, multi-threaded relationships with key stakeholders through consistent communication
• Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity
• Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives
• Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale
• Partner with Product Support to route technical questions and product-related issues for efficient resolution
• Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities
• Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities
• Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements
• Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management

Senior Customer Success Partner, Enterprise

• Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals.
• Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.
• Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools.
• Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives.
• Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale.
• Partner with Product Support to route technical questions and product-related issues for efficient resolution.
• Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities.
• Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities.
• Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements.
• Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management.

Customer Success Partner, Enterprise

Architect

• Define and drive a 1–3 year global architecture roadmap that delivers on scalability, security, resilience, and performance.
• Lead the unification and modernization of systems—reducing complexity and enabling a coherent platform architecture.
• Establish and champion core architectural principles, frameworks, and patterns to guide engineering excellence.
• Evaluate, select, and introduce best-in-class technologies and tooling that accelerate developer productivity.
• Partner with the CTO to align architecture strategy with business priorities and product evolution.
• Oversee re-architecture and modernization initiatives that consolidate legacy or disparate platforms into a unified technical foundation.
• Drive alignment across multiple product lines and services to create a seamless, scalable ecosystem.
• Lead the unification of data and event-driven infrastructure, ensuring maintainability, security, and global performance.
• Balance standardization with team autonomy—establishing frameworks that scale without stifling innovation.
• Lead and develop a global team of architects and senior engineers across the US, EU, and other distributed regions.
• Foster a culture of technical excellence, accountability, and psychological safety—where engineers are empowered to innovate and deliver impact.
• Collaborate cross-functionally with Product, DevOps, and Security to ensure architecture supports business goals and operational efficiency.
• Mentor senior technical leaders and architects, developing deep bench strength across the organization.
• Communicate complex technical decisions clearly and persuasively to executive stakeholders and non-technical audiences.

VP of Architecture

SEO Marketing

• Engage in back-end development to meet our product's evolving needs, ensuring robust, scalable, and high-performance solutions.
• Contribute to all stages of the product lifecycle, from conception to deployment, refinement, and scaling.
• Design, implement, and maintain ElasticSearch environments, aligning with the product’s performance and scalability requirements.
• Work collaboratively with product managers, architects, and other team members to deeply understand and address user needs and business objectives.
• Uphold high standards in software development with a focus on clean, testable, and maintainable code.
• Participate actively in code reviews, architecture discussions, and continuous refinement of our development processes.
• Foster a culture of ownership where team members feel empowered and accountable for their contributions.

Staff Search Engineer

Full-stack Engineer

• Architect AI-Driven Solutions
• Own the ongoing development of our multi-modal social content processing systems and brand safety applications.
• Collaborate closely with lead data scientist and MLOps colleagues to implement and federate large-scale vector embeddings network services.
• Design and implement agentic tooling and applications.
• Build Scalable APIs and webhooks: Design and deploy production-scaled backend applications using Node.js and Python, ensuring high performance and reliability.
• Bridge Data & Application Engineering: Audit database architectures, implement complex data pipelines, and interface with devOps/ETL methodologies to support data-heavy product features.
• Drive Full-Stack Innovation: Support frontend colleagues building React (leveraging Joy UI or Material) and TypeScript interfaces.
• Consult & Collaborate: Act as a technical consultant within the organization, advising on best practices for cloud infrastructure (AWS/GCP) and database strategy to support our Innovations roadmap.