Covetrus

Operations

• Coordinates and monitors sales involving third party lease companies; communicates with customers, sales team and third party lease agents to ensure process runs smoothly; tracks and produces monthly analysis of leasing activity.
• Represents Credit Administration at meetings and discussions with internal partners to develop and improve the lease transaction process.
• Works with key Marketing and Sales members to communicate changes or when new vendors are introduced to ensure a streamlined process.
• Provides periodic updates to Credit Department regarding changes to the lease transaction process.
• Facilitates communication between sales, customers, collections teams and third party loan financing institutions to ensure documentation is obtained and sales are processed and collected within a timely manner.
• Work with analytics team members on Power BI and Tableau dashboards and reports.
• Utilize advanced Excel skills (pivot tables, macros, complex formulas) to analyze data, build models and streamline reporting process.
• Identify opportunities for basic process improvements within workflows, recommending and implementing changes to increase efficiency and reduce errors.
• Processes and reviews new applications in order to establish new accounts or reactivate expired accounts, including the assignment of appropriate credit terms; assists management with determining limits for high dollar accounts.
• Controls, processes and updates customer information on the system, to include updating addresses, names and making determination on regulatory components of customers through direct communication with Regulatory Affairs Department.
• Provides mentoring for other analysts and conducts periodic cross training sessions to ensure sufficient coverage is available for all pertinent functions within the department; handles escalated calls or resolution through guidance of other associates in absence of manager.
• Communicates directly with Account Managers, Customer Engagement Managers, customers, Regulatory Affairs and eBusiness, to ensure customer account compliance with DEA and other state and federal regulatory agencies.
• Works with supervisors and management to identify, develop and process short and long term projects in order to improve efficiencies and reduce costs associated with customer master file concerns.
• Acts as primary contact for AHI and other customer identifiers to ensure accurate sales reporting is maintained with vendors; works to resolve discrepancies involving customer data.
• Coordinates the process of monitoring and completing/closing of ISO accounts; ensures the completion of a monthly spreadsheet detailing ISO activity.
• Performs other duties as assigned.

Credit Operations Analyst

Business Analyst

• Documenting and analysing current-state finance processes across Accounts Payable, Accounts Receivable, General Ledger etc., while defining future state processes that align to system capabilities.
• Translating business needs into clear, structured use cases that vendors can configure and implement.
• Development of test scenarios, test cases and acceptance criteria while coordinating User Acceptance Testing across finance functions.
• Supporting implementation activities including data validation, process walkthroughs, and cutover readiness.
• Contributing to the development of Statements of Work by providing clear scope definition, assumption, and deliverables.
• Facilitation of workshops with Finance, IT, and vendors to drive alignment.

Finance Business Analyst

Project Manager

• Coordinating end-to-end migration activities, including governance, regulatory compliance, legal entity, and finance workstreams
• Managing and engaging stakeholders across business units to ensure alignment and timely decision-making
• Driving delivery against the mandated implementation timeline
• Identifying risks and implementing mitigation strategies to ensure successful project outcomes
• Providing clear and consistent project reporting to leadership and key stakeholders

Project Manager/Coordinator

Human Resources

• Serve as primary owner for Workday Compensation and Performance configuration, enhancements, and optimization
• Design and support annual compensation cycles, merit planning, bonus processes, and performance review frameworks
• Partner with Total Rewards and HR leadership to align system capabilities with compensation and performance strategies
• Identify and implement AI-enabled and workflow automation opportunities
• Leverage tools such as Microsoft Copilot, Power Automate
• Configure and maintain Workday modules (Core HCM, Compensation, Talent, Recruiting, Benefits, Absence)
• Develop and maintain Workday reports, dashboards, and analytics

Senior Analyst, HR Technology – Advanced Compensation and Performance

Business Development Rep

• Actioning leads generated through our CRM, website, and email campaigns
• Proactively contacting customers from inbound leads and arranging product demonstrations
• Managing the full sales cycle, including closing deals and negotiating terms
• Connecting with key stakeholders across the Provet distribution business to foster collaboration and share leads
• Reviewing key lead and lag metrics to track performance and measure success
• Meeting and exceeding defined sales and revenue targets
• Representing Covetrus at key industry conferences, trade shows, and customer events
• Leading, mentoring, and developing a Business Development Specialist

Business Development Manager

Account Manager

• Managing an assigned group of clinics within a defined geographic territory by building, maintaining, and strengthening relationships with key clinic contacts to support customer loyalty and long term engagement.
• Monitoring account performance, ordering patterns, and product usage to identify growth opportunities.
• Conducting outbound calls to promote new products, marketing campaigns, promotions, and special offers.
• Providing insights to Marketing and Sales based on customer feedback and campaign engagement.
• Responding promptly to customer enquiries, product questions, and service issues.
• Processing customer orders received by phone, ensuring accuracy and timely entry.
• Maintaining CRM (Salesforce) discipline, ensuring accurate logging of interactions, opportunities, and follow ups.
• Partnering closely with Warehouse, Logistics, Finance, and Sales teams to ensure service consistency and operational alignment.

Client Account Manager

Growth Marketing

• Deliver second-level, high-touch, and tailored engagement to optimize the use of Covetrus platforms and enhance customer experience
• Conduct regular wellness checks for all clinics in the assigned region (twice annually) to identify and address concerns, ensure adoption, and gather valuable feedback
• Build trust by understanding customer needs, aligning solutions to their business goals, and providing guidance to improve outcomes with Covetrus tools and services
• Guide customers to leverage proactive prescribing, marketing, and auto ship capabilities, ensuring full adoption of Covetrus solutions
• Assist practices in integrating Covetrus tools into their workflows to boost efficiency and drive measurable growth
• Provide customers with financial insights, including usage patterns and recommendations to maximize outcomes
• Monitor account health and implement risk mitigation plans to prevent churn and enhance customer retention
• Gather Voice of the Customer data to inform internal strategies, enhance products, and improve the overall customer experience

Clinic Growth Advisor

Data Analyst

• Sales analytics and insights generation by leveraging data, technology tools and AI to uncover trends, opportunities, risks, growth areas, and performance drivers.
• Reporting and dashboard development that enable visibility and decision making.
• Provision of support in the effectiveness and governance of core sales processes.
• Provision of support in sales planning, performance reviews, and operational cadences.
• Maintenance of CRM data integrity and contributing to process improvement initiatives.
• Actively cross collaborate with other functional teams including finance, marketing, and operations.

Sales Data Analyst

Account Executive

• Proactively pursue new business opportunities by identifying and contacting prospective veterinary practices
• Build and maintain a strong pipeline of high-potential leads by leveraging data-driven prospecting tools and personalized engagement strategies
• Deliver compelling, value-based pitches and product demonstrations
• Drive top-of-funnel performance by consistently converting prospects into high-quality pipeline opportunities
• Travel up to 75% to meet prospects face-to-face and represent Covetrus at events

Veterinary Sales Executive

Analyst

• Design, build, and maintain dashboards and reports that support product insights, data quality, and financial performance.
• Query, clean, and analyze large datasets from veterinary practice management systems using SQL.
• Build and understand taxonomy development and consumption through various data pipelines.
• Perform data mapping using various product and patient demographic taxonomies.
• Partner with software engineers to translate clinical workflows into data requirements.
• Identify trends, anomalies, and opportunities in hospital performance data and communicate findings to both technical and non-technical audiences.
• Support data integrity initiatives, including data validation, reconciliation, and documentation of data pipelines.
• Develop a deep understanding of the veterinary business ecosystem, including how hospital data flows through scheduling, invoicing, medical records, and client communications.
• Collaborate cross-functionally on ad hoc analytical requests from operations, finance, product, and leadership teams.
• Advance AI tooling initiatives by providing QA for machine learning and normalization model outputs.
• Contribute to the development of KPIs, metrics frameworks, and data governance standards.

Taxonomy Analyst

• Manages the sales process through the complete sales cycle from lead generation and initial prospect contact through to successful closing of deals and follow-up sales activities
• Cultivate, maintain, and enhance key customer relationships to deepen customer affinity to the Covetrus suite of technology products and services
• Collaborate with leaders across the Commercial and Product organizations in providing market and customer insights, challenges, and suggestions for enhancements
• Conduct competitive research with an emphasis on informing marketing campaigns, public relations efforts (social media, trade shows, etc) and intelligence gathering
• Responsible for the overall planning, strategy, direction, and control of all sales in the candidate’s pipeline, achievement of agreed upon sales targets, and the development of sales plans on how to deliver against those targets
• Provide sales and technology expertise to the prospect base, and share best practices across the North America Sales Organization
• Establish contacts and forge positive and lasting relationships with decision makers across the industry to increase adoption of Pulse and other tech products
• Manage all sales activities and efforts in Salesforce.com and maintain accurate forecasts of forward looking expected sales performance
• Leverage cross functional teams as needed to close deals
• Perform additional duties and tasks as needed to support the team and company objectives