Clinic Growth Advisor

Covetrus

Clinic Growth Advisor responsible for enhancing veterinary practices through technology solutions. Promoting operational efficiencies and improving customer satisfaction with Covetrus tools.

Posted 6/4/2026full-timeRemote • Tennessee, Washington • 🇺🇸 United StatesSeniorLead💰 $83,790 - $119,700 per yearWebsite

About the role

Key responsibilities & impact

Deliver second-level, high-touch, and tailored engagement to optimize the use of Covetrus platforms and enhance customer experience
Conduct regular wellness checks for all clinics in the assigned region (twice annually) to identify and address concerns, ensure adoption, and gather valuable feedback
Build trust by understanding customer needs, aligning solutions to their business goals, and providing guidance to improve outcomes with Covetrus tools and services
Guide customers to leverage proactive prescribing, marketing, and auto ship capabilities, ensuring full adoption of Covetrus solutions
Assist practices in integrating Covetrus tools into their workflows to boost efficiency and drive measurable growth
Provide customers with financial insights, including usage patterns and recommendations to maximize outcomes
Monitor account health and implement risk mitigation plans to prevent churn and enhance customer retention
Gather Voice of the Customer data to inform internal strategies, enhance products, and improve the overall customer experience

Requirements

What you’ll need

Bachelor’s degree in business, life sciences, or a related field
8+ years in a veterinary practice (e.g., Practice Manager) or related industry role
Previous experience in account management, customer success, or similar roles in veterinary, healthcare, or technology sectors preferred
Comprehensive understanding of veterinary industry challenges, trends, and technology solutions
Adaptability and strong problem-solving skills
Experience with objection handling
Must have the ability to follow through to solve customer problems and deliver value.

Benefits

Comp & perks

401k savings & company match
Paid time off
Paid holidays
Maternity leave
Parental leave
Military leave
Other leaves of absence
Health, dental, and vision benefits
Health savings accounts
Flexible spending accounts
Life & disability benefits
Identity theft protection
Pet insurance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

adaptabilityproblem-solvingobjection handlingcustomer engagementtrust buildingguidancefinancial insightsrisk mitigationcustomer retentionworkflow integration

Certifications

Bachelor’s degree