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About the role
Key responsibilities & impact- Managing an assigned group of clinics within a defined geographic territory by building, maintaining, and strengthening relationships with key clinic contacts to support customer loyalty and long term engagement.
- Monitoring account performance, ordering patterns, and product usage to identify growth opportunities.
- Conducting outbound calls to promote new products, marketing campaigns, promotions, and special offers.
- Providing insights to Marketing and Sales based on customer feedback and campaign engagement.
- Responding promptly to customer enquiries, product questions, and service issues.
- Processing customer orders received by phone, ensuring accuracy and timely entry.
- Maintaining CRM (Salesforce) discipline, ensuring accurate logging of interactions, opportunities, and follow ups.
- Partnering closely with Warehouse, Logistics, Finance, and Sales teams to ensure service consistency and operational alignment.
Requirements
What you’ll need- Experience in inside sales, account management, or sales support.
- Strong communication and interpersonal skills coupled with demonstrated ability to build and maintain customer relationships.
- Experience in the veterinary, healthcare, or product-based distribution industry.
- A customer centric mindset with strong problem-solving ability.
- An ability to manage a large portfolio of accounts effectively as well as confidence in outbound calling and product focused conversations.
- CRM proficiency (Salesforce preferred).
Benefits
Comp & perks- Generous discounts on our range of animal health food & enrichment products.
- Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
- Additional leave benefits – annual birthday leave, paid parental leave, & the option to purchase additional leave.
- Flexible hybrid work options & dog-friendly offices (select roles and locations).
- Free 24/7 access to our Employee Assistance Program.
- Reward & recognition through our bi-annual Values Awards and our Service Anniversary Awards.
- Professional development through our Leadership Development & Emerging Leadership courses.
- Access to annual flu vaccinations.
- Annual volunteer days.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
inside salesaccount managementsales supportproblem-solvingcustomer order processing
Soft Skills
communication skillsinterpersonal skillscustomer relationship buildingcustomer centric mindset