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Administration

• Support the operation and ensure everything runs smoothly from an administrative and logistical perspective
• Plan and process orders and transport activities
• Maintain contact with customers and carriers (mainly via email)
• Process data in systems (such as Excel and Outlook)
• Identify deviations and contribute to appropriate solutions

Office Administrator

IT Support

• Provide solution recommendations, consider scope and client requirements as well as take care of the configurations on SAP SD module.
• Provide functional support on order processing, pricing, delivery, billing, EDI and other relevant integrations.
• Ensure proper technical design, configuration, business requirements gathering and creation of technical specifications within the DSV SAP template.
• Preparing requirement, design and technical documentation.
• Assess impact and gaps in the current business processes.
• Work with business and other SAP professionals to craft, implement, test, train, and rollout solutions.
• Apply problem-solving and critical-thinking skills to visualize and develop solutions to key business or technical challenge.

IT Specialist – SAP OTC

Operations

• Manage import and export operations for shipments
• Create and manage shipments in the system
• Ensure accurate billing and document handling
• Engaging with stakeholders for daily transactions
• Training new members on processes and systems

Business Support Assistant – Export and Import Operations

Customer Support

• Build and maintain strong relationships with customers
• Provide customers with service information and rates
• Manage inbound calls and direct enquiries
• Identify, investigate, and resolve customer issues
• Generate quotations in CargoWise One (CW1)
• Create customer-specific reports and recommend process improvements

Customer Service Specialist

Pricing Analyst

• Responsible for data acquisition, processing, and delivering high-quality, accurate reports.
• Support Junior Account Managers, ensuring task accuracy, and training new team members.
• Maintain process descriptions with the Account Owner and collaborate on customer support activities.
• Create and manage spot quotation requests and ensure timely updates.
• Prepare and deliver commercial reports based on established SOPs.
• Actively assist in identifying and resolving discrepancies in invoices.
• Address related queries from internal teams or customers promptly.

Assistant Pricing Analyst

Manager

• Support the organization in the development, improvement, and implementation of the DSV Quality Management System (QMS)
• Responsible for quality activities to support the warehouse
• Track, investigate and correct OS&D (over, short, and damaged)
• Develop and maintain the site QMS documentation such as procedures, work instructions, visuals
• Make recommendations regarding procedures, standards to maintain process quality
• Support all client related and applicable QMS requirements
• Coordinate all requirements related to the 5 Star Site Certification Program
• Manage requirements related to Quality & Training
• Create and maintain HACCP program to support Food Safety Policy and Food Defense Plan when applicable
• Ensure site is compliant with applicable GMP standards and FDA regulations
• Establish and maintain quality standards for all critical functions supporting the operation
• Train site management and employees on the QMS components and requirements
• Lead site teams to respond to client complaints and internal errors
• Serve as the primary contact for any external or internal audits
• Assist with coordination of recalls, hold notifications, stop-shipments, etc.
• Compile and submit assigned daily, weekly, and monthly reports to site and/or supported clients
• Develop and monitor key performance indicators and metrics for quality related processes
• Conduct and/or participate in all required department quality related meetings

Quality Manager

• Lead the customer service strategy in Israel and translate company vision into measurable departmental objectives
• Directly manage Project Managers and Team Leads across VMI and One Source operations
• Develop and maintain strong relationships with strategic customers, ensuring high levels of satisfaction
• Identify and drive business development opportunities within existing customer accounts
• Manage ongoing customer interactions, including meetings, business reviews, and status updates
• Handle complex escalations and provide structured, long-term solutions
• Ensure compliance with KPIs, SLAs, and service performance targets
• Analyze operational performance and produce management reports to support decision-making
• Drive continuous improvement initiatives and optimize cross-functional processes (Operations, Purchasing, Logistics, etc.)
• Collaborate with global stakeholders across the organization
• Lead training, coaching, and development of managers and teams
• Ensure adherence to processes, policies, and data integrity standards
• Manage workload distribution and prioritization at the departmental level
• Oversee resource planning aligned with business needs
• Perform additional duties as assigned

Senior Operational Key Account Manager, Customer Service Manager VMI – One Source

Account Executive

• Source, negotiate, and secure drayage carriers and drivers to cover available freight in a cost-effective and service-focused manner.
• Manage daily dispatch operations, ensuring accurate communication of shipment details, container information, and appointment requirements to carriers.
• Track and monitor shipments from pickup through delivery, providing timely updates to internal teams and customers.
• Coordinate container pickups, returns, and appointment scheduling while ensuring compliance with port and terminal requirements.
• Collect and verify all carrier documentation for on-time shipment closeout and billing.
• Build, develop, and maintain long-term carrier relationships to strengthen capacity reliability and responsiveness.
• Collaborate with Account Managers to provide operational support, pricing input, and customer updates as needed.
• Assist with customer service and account management functions to ensure consistent communication and successful delivery performance.
• Stay informed on current market conditions, port congestion, chassis availability, rate trends, and seasonal fluctuations to ensure competitive pricing and operational efficiency.
• Generate new carrier leads and onboard qualified drayage partners to expand DSV’s carrier network.
• Proactively identify and resolve shipment, port, or service issues using sound judgment and effective problem-solving.
• Perform additional duties and project work as assigned.

Carrier Sales Representative, Drayage, Road

Compliance

• supports the creation and implementation of regulatory strategies to ensure the successful US development and approval of assigned drug and biological products
• participates on global cross-functional teams ensuring that US requirements and expectations are achieved in an optimal and compliant manner
• ensures compliance with regulatory requirements and corporate standards
• maintains candid and positive communications with cross functional partners and operational support
• provides regulatory review of product documentation intended for regulatory submissions for accuracy and compliance with FDA regulations
• manages, reviews and represents US regulatory perspective at Regulatory Affairs Focus Team (RAFT) meetings
• identifies risk, problem-solves, and offers solutions
• manages/supports related FDA submission activities in compliance with current regulations and guidances
• serves as US subject matter expert to support strategy development and execution for assigned products
• acts as FDA contact for assigned products
• liaises with regulatory authorities for all drug development and approval aspects
• manages the processing of regulatory submissions with Strategy leadership and operational support

Senior Manager, Regulatory Strategy

Director

• Develops and executes comprehensive plans to support the short- and long-term sales and revenue plans of the organization.
• Ensures business planning execution by the regional sales team via monitoring/reporting sales performance against key performance metrics. Adjusts metrics/targets as appropriate. Utilizes reports and other approaches to conduct business reviews and coaching and maintain highest levels of overall sales performance to desired objectives.
• Partners with Alliance partners to develop integrated strategic business plans and to ensure commercial execution.
• Organizes, plans, conducts, and attends various sales and sales management meetings.
• Works closely with Psychiatry marketing department to provide appropriate level of input, as well as to hold the responsibility for sales implementation of marketing plans.
• Coordinates with the Market Access and reimbursement team to ensure coordination of priorities and efforts between the payer and sales groups.
• Leads budgeting and expense management for regional sales team.
• Performs field travel to meet the key customers and customer groups to understand needs, solve problems, develop relevant strategies and actions, and monitor the performance of sales team.
• Executes a talent strategy which includes the development and engagement of the sales force, as well as succession planning.
• Partners with internal functions (e.g., sales training, marketing, sales operations, medical, government affairs) to provide important feedback and progress checks regarding trends, needs, reporting and competitive developments.
• Oversees the business planning systems implemented by the area sales management team.
• Responsible for additional home office responsibilities assigned by senior management.

Psychiatry Regional Business Director

• Act as the dedicated LEAN partner for production colleagues
• Coach Directors, Team Managers, specialists, SMEs, and operational teams in key LEAN leadership behaviors
• Build and mature PP systematic problem-solving system and training program
• Facilitate and support improvement and problem-solving cases
• Develop and embed process confirmation systems
• Facilitate Kaizen events, process mapping, VSM, SMED, and other practical improvement activities
• Partner with the central OPEX expert team to align methods and standards
• Support the creation and execution of the OPEX development roadmap for Pharmaceutical Production

Operational Excellence Engineer – LEAN Partner

• Lead an organization of 40 employees in Liquid & Sterile Production
• Optimize and develop the production area to meet future product demands
• Ensure robust GMP/GxP compliance across all activities
• Lead continuous improvements and productivity initiatives
• Collaborate closely with Quality Assurance, Supply Chain, Engineering, and global stakeholders
• Responsible for budget planning and execution of operational expenses

Senior Director, Liquid & Sterile Production

• Integration and support for cost and income reserve auto-calculation and increase productivity in operations while improving net working capital.
• Perform analysis using various systems to determine customer/carrier auto-rating performance.
• Provide technical, system and/or process expertise and recommendations on company auto-rating stability and standardization across network.
• Identify and implement process that improve auto-rating.
• Provide onsite and/or remote support to account owners and/or operational staff regarding processes and TMS related issues.
• Provide support for Tender Management, Pricing teams, and Operational Sales.
• Act as triage for all auto-rating failures, analysis of root cause, determine and ensure corrective actions are provided to account owners and/or operational staff.
• Identify system and process issues and develop recommendations that improve auto rating stability, standardization, and enhance operational accounting efficiencies.
• Compile, analyze and report customer auto-rating accuracy and communicated issues and resolutions to enhance customer auto-rating.
• Perform User Acceptance Testing against releases of core systems and/or new tools related to Rate & Contract Management.
• Identification of functions and offices/users where additional training may be required.
• Creation/Validation of all Rate & Contract Management training materials and user guides.
• Ensure regional adherence to global SOP and Rate & Contract Management guidelines.
• Documentation of regional SOPs and workflows.
• Define process metrics, measure and establish baselines for on-going Rate & Contract Management reporting.
• Perform Rate & Contract Management Audits.

Operational Excellence Specialist

• Ensure that organizational projects and initiatives meet objectives on time and within budget by focusing on the people side of change.
• Prepare, support, and equip employees to adopt and use changes to business processes, systems, technology, roles, and organizational structures.
• Coordinate large-scale process and culture change initiatives.
• Develop and implement policies and procedures to meet organizational standards.
• Facilitate small group sessions and lead large-scale organizational changes.
• Measure and analyze the effectiveness of change initiatives and training programs.
• Use data and analytics to forecast outcomes and refine strategies.
• Troubleshoot operational and system issues, ensuring minimal disruption to business processes.

Operational Excellence Manager

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