Operational Excellence Specialist

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Operational Excellence Specialist focused on improving cost structures and productivity in DSV's logistics operations. Analyzing auto-rating performance and providing technical support to operations teams.

Posted 5/29/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $76,500 - $95,600 per yearWebsite

About the role

Key responsibilities & impact

Integration and support for cost and income reserve auto-calculation and increase productivity in operations while improving net working capital.
Perform analysis using various systems to determine customer/carrier auto-rating performance.
Provide technical, system and/or process expertise and recommendations on company auto-rating stability and standardization across network.
Identify and implement process that improve auto-rating.
Provide onsite and/or remote support to account owners and/or operational staff regarding processes and TMS related issues.
Provide support for Tender Management, Pricing teams, and Operational Sales.
Act as triage for all auto-rating failures, analysis of root cause, determine and ensure corrective actions are provided to account owners and/or operational staff.
Identify system and process issues and develop recommendations that improve auto rating stability, standardization, and enhance operational accounting efficiencies.
Compile, analyze and report customer auto-rating accuracy and communicated issues and resolutions to enhance customer auto-rating.
Perform User Acceptance Testing against releases of core systems and/or new tools related to Rate & Contract Management.
Identification of functions and offices/users where additional training may be required.
Creation/Validation of all Rate & Contract Management training materials and user guides.
Ensure regional adherence to global SOP and Rate & Contract Management guidelines.
Documentation of regional SOPs and workflows.
Define process metrics, measure and establish baselines for on-going Rate & Contract Management reporting.
Perform Rate & Contract Management Audits.

Requirements

What you’ll need

Bachelors/Masters Degree preferably in Transportation and Logistics or equivalent technical degree
4-7 years of relevant experience
Solid understanding of Freight Operations
Strong analytical, critical thinking skills and research capabilities
Proactive, positive, enthusiastic and self-driven
Strong business acumen, attention to details and strong organizational skills
Understanding of Supply Chain Logistics / Freight Forwarding industry
Strong oral, written and presentation skills
Experienced in analyzing and documenting business processes and workflows
Experienced in delivering well-organized and effective presentations and training.
Quality management or project management is considered an asset.
Fluent in English (oral and written)

Benefits

Comp & perks

medical
prescription
dental
vision
life insurance
flexible and health spending accounts
short and long-term disability coverage
wellness resources
generous paid time off
paid holidays
additional floating holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

auto-ratingUser Acceptance TestingRate & Contract Managementdata analysisprocess improvementdocumentationauditingtraining material creationprocess metricssystem analysis

Soft Skills

analytical skillscritical thinkingresearch capabilitiesorganizational skillsbusiness acumenattention to detailpresentation skillscommunication skillsproactive attitudeenthusiasm

Certifications

Bachelor's DegreeMaster's DegreeQuality ManagementProject Management