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Senior Operational Key Account Manager, Customer Service Manager VMI – One Source
Cookie InformationSenior Operational Key Account Manager at DSV leading customer service strategy in Israel. Overseeing teams and driving customer satisfaction while collaborating globally.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
customer service strategybusiness developmentoperational performance analysisKPI complianceSLA compliancedata analysisresource planningteam managementtraining and coachingprocess optimization
Soft Skills
relationship managementproblem-solvingcommunicationleadershipcollaborationprioritizationadaptabilitystrategic thinkingcustomer satisfaction focusescalation management
Tools & Technologies
Microsoft Office SuiteExcelERP systemsBI tools
Certifications & Qualifications
Bachelor’s degreeSupply ChainIndustrial EngineeringBusiness Administration
Industry Keywords
customer servicesupply chainVMIOne Source operationsglobal stakeholderscross-functional processesdata integrity standardsbusiness reviewsstrategic customerscomplex escalations
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead the customer service strategy in Israel and translate company vision into measurable departmental objectives
- Directly manage Project Managers and Team Leads across VMI and One Source operations
- Develop and maintain strong relationships with strategic customers, ensuring high levels of satisfaction
- Identify and drive business development opportunities within existing customer accounts
- Manage ongoing customer interactions, including meetings, business reviews, and status updates
- Handle complex escalations and provide structured, long-term solutions
- Ensure compliance with KPIs, SLAs, and service performance targets
- Analyze operational performance and produce management reports to support decision-making
- Drive continuous improvement initiatives and optimize cross-functional processes (Operations, Purchasing, Logistics, etc.)
- Collaborate with global stakeholders across the organization
- Lead training, coaching, and development of managers and teams
- Ensure adherence to processes, policies, and data integrity standards
- Manage workload distribution and prioritization at the departmental level
- Oversee resource planning aligned with business needs
- Perform additional duties as assigned
Requirements
What you’ll need- Bachelor’s degree in a relevant field (Supply Chain, Industrial Engineering, Business Administration, or similar)
- Minimum of 5 years of experience in Customer Service and/or Supply Chain roles
- Proven experience managing teams and managers
- Experience working with global and/or strategic customers
- Advanced proficiency in Microsoft Office Suite (especially Excel)
- ERP system experience
- Experience with BI tools and data analysis – advantage
- Hebrew – Native
- English – High level (verbal, written, and reading)
Benefits
Comp & perks- Lead the customer service strategy in Israel and translate company vision into measurable departmental objectives
- Develop and maintain strong relationships with strategic customers, ensuring high levels of satisfaction
- Identify and drive business development opportunities within existing customer accounts
- Ensure compliance with KPIs, SLAs, and service performance targets
- Drive continuous improvement initiatives and optimize cross-functional processes (Operations, Purchasing, Logistics, etc.)
- Collaborate with global stakeholders across the organization
- Provide structured, long-term solutions to customer escalations
- Manage workload distribution and prioritization at the departmental level
- Oversee resources planning aligned with business needs