Customer Service Specialist

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Customer Service Specialist managing logistics inquiries and customer relations at DSV's Melbourne Airport. Providing outstanding service through effective problem resolution and communication.

Posted 6/1/2026full-timeMelbourne • 🇦🇺 AustraliaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Build and maintain strong relationships with customers
Provide customers with service information and rates
Manage inbound calls and direct enquiries
Identify, investigate, and resolve customer issues
Generate quotations in CargoWise One (CW1)
Create customer-specific reports and recommend process improvements

Requirements

What you’ll need

2 years of experience in a similar customer service role
Strong communication skills (written and verbal)
A collaborative team player contributing to efficiency and teamwork
Adaptable and resilient to grow in a fast-paced business
Experience in CargoWise One (CW1) is essential

Benefits

Comp & perks

DSV – Global transport and logistics
Diversity gives us a competitive edge
New talent and fresh perspectives
Team that's as diverse and dynamic as our communities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicequotations generationreport creationprocess improvement

Soft Skills

communication skillsteam collaborationadaptabilityresilience