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Operations

• Under the direction of the General Manager, the Operations Manager is responsible for day-to-day site Operations, including but not limited to supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives.
• Planning of inbound and outbound volume, customer communication activities, space utilization & management, and equipment management.
• People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.
• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs.
• Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.
• Meets all client specified KPI’s and complies with Quality system requirements.
• Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to supervise fairly and equitably, counsel, and (where needed) discipline team members.
• Collaborates with Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Delivers results by leveraging the skills of the right people at the right time
• Effectively keeps senior management and client representatives informed of critical issues that affect the operations.
• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff.
• Reviews current volume demands to plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
• Responsible for ensuring effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client).
• Ensures leadership team assesses progress of trainees to determine new hire performance and DSV cultural fit.
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Provides ongoing growth and development opportunities for team members.
• Supports adherence to Standard Operating Procedures (SOPs).
• Conducts routine staff meetings to review daily/weekly work activities.

Operations Manager

Manager

• Partner with business leaders to guide/support business initiatives and align them against the HR strategy.
• Act as a change agent for transforming agendas and ensuring manager preparedness for people matters.
• Establish robust recruitment processes to ensure talent retention.
• Facilitate employee training and development, including orientations.
• Administer employee recognition programs, exit interviews, and data analysis for continuous improvement.

P&O Manager

Compliance

• Responsible for outlining processes and documentation for support
• Oversees the day-to-day operational supporting CargoWise reports and ACE portal support
• Maintains and manages customer service requests by internal stakeholders
• Provides production applications support as needed
• Manages and monitors existing functionalities and define new functionality as needed for application integrity and optimization
• Interfaces with internal and external technical staff and stakeholders to define application solutions, problem resolution and troubleshooting
• Support and generate reports for management informed decisions
• Support brokerage business through CargoWise application
• Supports business/sales organization during tender/RFQ process related to customer integration from a business perspective
• First point of contact for local business, sales organization when an integration and/or adjustment is requested
• Responsible for technical documentation of system components and processes
• Defines and create test scenarios for messages related to the integration request, inbound & outbound
• Perform User Acceptance Tests (UAT) within agreed timeline
• Acts as the first point of contact for business after Go-live, monitor, troubleshoot and create incident for any issue during hyper-care phase.

Compliance Manager, Analyst

• Manage and oversee all aspects of the transportation and logistics division, including planning, scheduling, and coordinating activities to ensure timely and efficient delivery of goods and services.
• Develop and implement operational policies, procedures, and systems to improve efficiency, quality, and safety.
• Manage staff, including hiring, training, and performance evaluation, to ensure that all team members are working effectively and efficiently.
• Monitor and analyze performance metrics, including productivity, cost, and quality, and develop plans to improve performance.
• Maintain strong relationships with customers, partners, and vendors, ensuring that all parties are informed and satisfied with the services provided.
• Collaborate with other departments, including sales and customer service, to ensure that all aspects of the business are aligned and working together effectively.

• The Team Lead has general responsibility for coordinating and overseeing all operational activities.
• Responsible for oversight of the associates dedicated to the warehousing, receiving, and shipping of product in their area.
• Will mentor and train new and existing associates in specific distribution activities.
• Oversee and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments.
• Responsible for always conducting yourself in a professional manner in appearance and communications.
• Will verify required inbound/outbound paperwork with drivers.
• The quality control functions include but are not limited to using the appropriate documentation to ensure all product and/or orders are received or shipped correctly.
• Responsible for executing all safety protocols.

Lead, Operations – 3rd Shift

Director

• Partner closely with Business Unit leaders to provide data-driven revenue outlooks and risk scenarios.
• Develop and manage the short- and long-term commercial forecasts for the US market.
• Drive automation to assess sales potential, manage forecasting processes, and provide insights to support investment decisions.
• Lead the US Commercial forecasting team and collaborate with cross-functional teams.

Senior Director, Commercial Forecasting

• Supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities
• Conducts staff meetings to review daily/weekly work activities
• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner
• Manages operations to meet prescribed productivity and service goals
• Implements and reports ongoing cost savings measures

General Manager

• The Team Lead has general responsibility for coordinating and overseeing all operational activities.
• Will mentor and train new and existing associates in specific distribution activities.
• Oversee and coordinate unloading of inbound shipments and the picking and staging of outbound shipments.
• Responsible for always conducting yourself in a professional manner in appearance and communications.
• The quality control functions include but are not limited to using the appropriate documentation to ensure all product and/or orders are received or shipped correctly.
• Responsible for executing all safety protocols.

Bilingual Team Lead, Operations – 2nd Shift

Learning and Development

• Provide effective on-the-job training and coaching.
• Observe and evaluate associates to measure progress and to evaluate effectiveness of training.
• Attend staff meetings and other meetings as required by leadership.
• Provide refresher training at the request of leadership.
• Execute warehouse duties as assigned.
• Ensure training sessions are properly prepared and executed with established materials, within established timelines.

Training Coordinator – Day Shift

• Supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities daily
• Conducting staff meetings to review daily/weekly work activities
• Keeping senior management and client representatives informed of critical issues
• Ensuring the development of systems and procedures for managing operations
• Managing operations to meet prescribed productivity and service goals
• Complying with terms outlined in the site's operating agreement with the client
• Providing ideas and suggestions for more efficient operations
• Assisting in creating programs for hiring, training, and professional development
• Planning the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers
• Training new staff in assigned duties
• Holding regular meetings with warehouse staff to assess the group’s overall status

Operations Supervisor

Supply Chain

• Coordinate and oversee all operational activities
• Train and mentor new and existing associates
• Oversee unloading of shipments and order processing
• Conduct quality control and ensure compliance to safety standards
• Perform equipment checks and maintenance
• Participate in department meetings and report issues to management

Logistics Coordinator

• Develop and implement an operations strategy tailored to clients
• Ensure operational excellence through standardization of existing practices
• Plan and execute start-up facilities for new business
• Lead, develop and challenge operations teams to enhance performance
• Establish solid business relationships with supporting departments including Human Resources, Sales, and Finance

Vice President, Operations

• Slot items in the pick faces in the most efficient order for pick up
• Ensure that pick slips and reports are printed in a timely fashion
• Maintain an inventory of supplies, order shipping supplies as necessary, and coordinate delivery of supplies within the campus
• Maintain locations and create new locations in the RTCIS system
• Design and print barcode labels
• Assist in the case, weights, and measures function
• Assist in zoning of new brand codes
• Assist in training employees
• Resolve basic computer issues and assist in troubleshooting

Operations Admin Specialist

Financial Planning and Analysis

• Support internal and external audits by preparing schedules, reconciliations, and supporting documentation
• Act as a key finance contact for audit requests, ensuring timely and accurate responses
• Assist with direct and indirect tax compliance activities
• Prepare and validate financial data for tax filings, audits, and provision processes

Financial Analyst

Human Resources

• Provides support for the recruiting process
• Coordinates the new hire orientation process
• Maintains personnel files
• Provides support on auditing, review and processing the paperwork and forms
• Participates in special projects and initiatives
• Supports company Open Enrollment period
• Supports Payroll processing
• Other duties as assigned.

Operations Manager

P&O Manager

Compliance Manager, Analyst

Operations Manager

Lead, Operations – 3rd Shift

Senior Director, Commercial Forecasting

General Manager

Bilingual Team Lead, Operations – 2nd Shift

Training Coordinator – Day Shift

Operations Supervisor

Logistics Coordinator

Vice President, Operations

Operations Admin Specialist

Financial Analyst

HR Assistant