Global IT Business Relationship Manager – Contract Logistics

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Global IT Business Relationship Manager linking Contract Logistics business teams and IT across Americas. Ensures business needs are met with scalable technology solutions, aligning with global IT strategy.

Posted 6/2/2026contractMexico City • 🇲🇽 MexicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Act as the primary interface between Contract Logistics business stakeholders and IT teams across the Americas region.
Build strong relationships with business leaders, operations teams, local BRMs, and IT delivery teams.
Capture, analyze, and translate business requirements into structured IT demands.
Evaluate requests based on business value, feasibility, cost, risk, and strategic alignment.
Manage the demand lifecycle from intake through prioritization, approval, planning, and delivery handover.
Support the harmonization and optimization of business processes and technology solutions during ongoing organizational transformation initiatives.
Drive visibility and transparency across the IT demand pipeline and portfolio.
Collaborate with regional and global stakeholders to align priorities and expectations.
Support customer tenders and business opportunities by providing IT-related expertise.
Monitor solution adoption and business value realization after implementation.
Identify opportunities to standardize, streamline, and improve Contract Logistics processes and supporting technologies.
Act as a trusted advisor, challenging requirements when needed and ensuring solutions are aligned with business and IT objectives.

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Supply Chain Management, Logistics, Business Administration, or a related field.
Strong understanding of Contract Logistics and warehouse operations.
Knowledge of IT demand management, portfolio management, and solution delivery processes.
Experience working with Warehouse Management Systems (WMS); exposure to SAP EWM, Oracle WMS, Manhattan, Blue Yonder, or similar platforms is highly desirable.
Understanding of system integrations, enterprise applications, and business process flows.
Excellent stakeholder management and communication skills.
Strong analytical and problem-solving capabilities.
Ability to work effectively in global and cross-functional environments.
Fluent English communication skills, both written and spoken.
5+ years of experience in IT Business Partnering, Business Relationship Management, Business Analysis, Program Management, Project Management, or similar roles.
Previous experience supporting Contract Logistics, Warehousing, Supply Chain, or 3PL operations.
Experience gathering and managing business requirements and driving technology-related initiatives.
Exposure to transformation, process harmonization, system implementation, or organizational integration projects.
Experience with customer tenders, solution design discussions, or operational process improvements is considered an advantage.

Benefits

Comp & perks

DSV – Global transport and logistics
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT demand managementportfolio managementsolution delivery processesWarehouse Management Systems (WMS)SAP EWMOracle WMSManhattanBlue Yondersystem integrationsbusiness process flows

Soft Skills

stakeholder managementcommunication skillsanalytical capabilitiesproblem-solvingglobal collaborationcross-functional teamworkrelationship buildingtrust advisorrequirements analysisstrategic alignment

Certifications

Bachelor's degree in Information TechnologyBachelor's degree in Computer ScienceBachelor's degree in Supply Chain ManagementBachelor's degree in LogisticsBachelor's degree in Business Administration