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Operations

• Execute ocean marine drayage services for FCL movements
• Ensure that delivery and pick up services are completed on time and in full without any exceptions
• Select and dispatch pick-up and delivery orders to truckers that are part of the pre-confirmed MCT database
• Manage chassis pool operations with each provider where practical to ensure maximum profitability
• Review, record, and develop solutions for repetitive service failures
• Streamline proactive container tracking communications
• Prioritize time sensitive cargo, and effectively monitor all daily pick-ups and deliveries
• Negotiate pricing as needed to maximize profits

Senior Operations, Dispatch Transportation

Customer Support

• Schedule is 1B/ 6:00am - 6:30pm/Thursday/Friday/Saturday and every other Wednesday
• The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently
• Customer Service Process and input all customer orders
• Running and printing shipments from WMS
• Run stock reports to check for product availability
• Generate all related paperwork and necessary information required for customer work orders
• Checking all orders for special requests
• Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise
• Follow up with other departments to ensure the service standards are being met
• Assure proper invoicing of accounts by verifying customers as required
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Ensure the accuracy of all receiving and shipping documents
• Gather and maintain all data and records relative to shipping and receiving activities
• Operate the computer terminal in a proficient manner
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion
• Oversee all paperwork associated with orders and maintain the corresponding files
• Answer phone calls and operates various types of office machines and computers necessary to perform duties
• Greet customers and visitors to the office
• Answer incoming telephone calls in a cheerful, courteous, and timely manner
• Promptly route each call to the proper party, taking messages when necessary
• Assist callers with general information and inquires
• Assist drivers at check in window various times throughout the day

Customer Service Agent

• Lead full site-launch lifecycle, from pre-launch planning through go-live and stabilization
• Develop and execute launch plans including site infrastructure, staffing, training, layout readiness, and SOP deployment
• Coordinate cross-functional teams to ensure launch readiness
• Serve as the primary point of contact for launch activities and escalations
• Ensure SOPs are implemented and validated prior to go-live
• Drive consistency across sites through standardized processes and reporting
• Own site ramp performance post-launch ensuring KPI achievement
• Conduct regular site-performance reviews and drive corrective actions, working hands-on wherever necessary
• Partner effectively with local and central stakeholders
• Proactively identify risks and develop mitigation strategies

Senior Manager, Launch Operations

• Lead the strategy, execution, and continuous evolution of DSV’s North American Contract Logistics (HT2), high velocity launch offering.
• Deliver rapidly deployable, scalable launch solutions, supporting new customer implementations, startup facilities, expansions, and major operational transformations across the network.
• Oversee both centralized project management functions and field-based launch execution teams, ensuring launches are operationally successful, financially sustainable, and aligned with customer expectations.
• Drive results across a highly matrixed environment involving operations, engineering, finance, IT, commercial teams, customers, and external partners.
• Build organizational capability in rapid launch execution, project governance, and startup stabilization.
• Design, implement, and continuously improve DSV’s high-velocity launch operating model for new customer implementations and facility startups.
• Develop scalable launch frameworks, playbooks, governance models, and standardized deployment methodologies in support of rapid deployments.
• Partner closely with commercial and solutions engineering teams during pre-sale and implementation phases to ensure operational readiness, financial planning, and execution alignment.
• Own launch-related financial performance and sustainability metrics, including EBIT performance, ROIC achievement, Startup expense forecasting & management, and Labor ramp efficiency.
• Ensure launches are delivered on-time, within budget, and aligned to operational KPIs and customer SLAs.

Director, High-Velocity Launch Operations

Supply Chain

• Handle all day-to-day operational elements of customer’s needs
• Seek out the best methods to move freight based on customer requirements
• Organize and prioritize activities to complete tasks and assignments
• Perform all necessary Import, Export and Domestic Transportation activities
• Ensure timely and accurate movement of freight and information
• Anticipate, identify, and rectify any exceptions
• Build strong relationships with carriers through communication
• Complete performance reports for all carrier-related issues

Logistics Coordinator

Manager

• Lead and motivate the “Controlling Air & Sea, DACH” team
• Provide technical support and maintain direct communication with management in the DACH region
• Manage the financial integration of ongoing and future M&A projects
• Planning, budgeting, reporting and forecasting in accordance with IFRS
• Further develop and adapt controlling and reporting tools
• Enhance management reports, forecasts and financial statements
• Initiate the development and continuous improvement of workflow processes within the department and across entities
• Reporting to the Director of Controlling

Manager, Controlling Air & Sea

Account Manager

• Develops the overall customer relationship via all methods of communication, phone, email, and in person.
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Researches and determines growth opportunities within the branch’s house accounts.
• Investigates, actions and establishes new customer leads and opportunities.
• Examines customer requests to provide best service options and pricing available.
• Proactively handles customer shipment requests.
• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.
• Perform other duties, responsibilities, and project work as assigned by manager.

Operational Account Manager, Freight Operations

Mechanical Engineer

• Identify, analyse & develop value-adding solutions for current & prospective clients.
• Provide analysis and recommendations on data, process, and facilities.
• Maintain and growth the DSV Contract Logistics business.

Senior Solutions Design Engineer

Account Executive

• Source, negotiate, and secure carriers and drivers to cover available freight.
• Track and monitor shipments from pickup through delivery, providing timely updates.
• Collaborate with Account Managers for operational support and customer updates.
• Proactively identify and resolve shipment or service issues.

Carrier Sales Representative, Road

• Source, negotiate, and secure carriers and drivers to cover available freight in a cost-effective and service-focused manner.
• Manage daily dispatch operations, ensuring accurate communication of shipment details to carriers.
• Track and monitor shipments from pickup through delivery, providing timely updates to internal teams and customers.
• Collect and verify all carrier documentation for on-time shipment closeout and billing.
• Build, develop, and maintain long-term carrier relationships to strengthen capacity reliability and responsiveness.
• Collaborate with Account Managers to provide operational support, pricing input, and customer updates as needed.
• Stay informed on current market conditions, rate trends, and seasonal fluctuations to ensure competitive pricing.
• Generate new carrier leads and onboard qualified partners to expand DSV’s carrier network.

Carrier Sales Representative, Road US

Software Engineer

• Develop high-quality mobile features for the Terminal App used in DSV warehouses
• Optimize performance for scanning workflows, offline usage, and rugged terminal device environments
• Ensure code is clean, maintainable, testable, and aligned with engineering standards
• Work closely with backend, middleware, and architecture teams to integrate terminal features with STAR Ecosystem services
• Contribute to API design, communication flows, and data structures to ensure real-time and reliable data exchange
• Collaborate with the Terminal Squad, including Product Owner, Scrum Master, QA, UX/UI, and fellow developers
• Participate in agile ceremonies (planning, refinement, daily stand-up, retrospectives)
• Contribute to technical discussions, architectural decisions, and grooming sessions
• Build and maintain automated tests (unit, integration, UI tests)
• Troubleshoot issues raised from test environments and live operations
• Support QA in developing and improving test strategies for the mobile environment
• Ensure the mobile application remains reliable for high-volume terminal operations
• Support monitoring and alerting of mobile-related incidents
• Investigate and resolve root causes of operational disruptions
• Document code, architecture, and operational guidelines
• Identify technical improvements and propose enhancements for performance, maintainability, and scalability
• Stay up to date with mobile technologies, frameworks, and industry best practices

Mobile Developer

Program Manager

• Support new business implementations and operational continuity across multiple sites
• Partner with engineering to develop detailed process flows and layout plans
• Participate in performance improvement and crisis management support
• Attend operational reviews for RFPs and implementation tollgates
• Partner in hyper-care support for relocations, application migrations, and new launches
• Help to manage UAT and volume stress testing
• Engage in DQP sessions and cross-functional planning forums to gain experience and contribute to successful outcomes

Program Manager – Operations Support

Artificial Intelligence

• Lead identification, development, and deployment of AI capabilities across operations
• Design, build, and ship AI solutions that drive measurable improvements
• Establish North America AI engineering practices and governance
• Partner with IT and other departments to ensure compliance
• Build and lead a high-performing team of AI builders

Director, Applied AI

• Lede, motivere og utvikle medarbeidere i Termo-avdelingen
• Gjennomføre medarbeidersamtaler, oppfølgingsmøter og håndtere sykefraværsoppfølging
• Bistå ved nyansettelser og sikre god onboarding og integrering i arbeidsfellesskapet
• Arbeide aktivt for et produktivt arbeidsmiljø
• Forhandle og følge opp avtaler med underleverandører og transportpartnere
• Sikre overholdelse av temperaturkrav og regelverk for transport av sjømat og næringsmidler
• Planlegge og optimalisere transportruter og kapasitetsutnyttelse i avdelingen
• Kostnadskontroll for trafikk avdelingen
• Rapportere til Senior Manager vedrørende leverandørkostnader, kapasitet og nøkkeltall
• Sikre etterlevelse av interne retningslinjer, arbeidsreglement og myndighetskrav
• Ivareta og utvikle relasjoner med kunder innen sjømat- og næringsmiddelsektoren
• Håndtere avvik og reklamasjoner og iverksette korrigerende tiltak
• Bidra til kontinuerlig forbedring av prosesser og kvalitetssikringssystemene

Manager, Termo

• Operate power industrial trucks for moving, locating, relocating, stacking, and counting merchandise
• Accountable for the safe and efficient operation of the forklift
• Unload inbound shipments safely and move product to storage locations
• Efficiently stack and store products in appropriate areas
• Pull and prepare shipments ensuring accuracy and timeliness
• Ensure inbound and outbound shipments are accurate and report quality variances
• Maintain a clean and organized work area and comply with safety standards
• Perform daily inspections and maintenance on forklifts and other equipment