Customer Service Agent

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Customer Service Agent at DSV delivering exceptional client service in logistics operations. Responsibilities include data entry, customer inquiries, and documentation management.

Posted 5/27/2026full-timeNew Albany • Ohio • 🇺🇸 United StatesJunior💰 $24 per hourWebsite

About the role

Key responsibilities & impact

Schedule is 1B/ 6:00am - 6:30pm/Thursday/Friday/Saturday and every other Wednesday
The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently
Customer Service Process and input all customer orders
Running and printing shipments from WMS
Run stock reports to check for product availability
Generate all related paperwork and necessary information required for customer work orders
Checking all orders for special requests
Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise
Follow up with other departments to ensure the service standards are being met
Assure proper invoicing of accounts by verifying customers as required
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
Ensure the accuracy of all receiving and shipping documents
Gather and maintain all data and records relative to shipping and receiving activities
Operate the computer terminal in a proficient manner
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion
Oversee all paperwork associated with orders and maintain the corresponding files
Answer phone calls and operates various types of office machines and computers necessary to perform duties
Greet customers and visitors to the office
Answer incoming telephone calls in a cheerful, courteous, and timely manner
Promptly route each call to the proper party, taking messages when necessary
Assist callers with general information and inquires
Assist drivers at check in window various times throughout the day

Requirements

What you’ll need

Must have a high school diploma or general education degree (GED)
1 year experience in Customer Service-related capacity
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
Intermediate computer skills
Proficient with MS Office Applications
English (reading, writing, verbal) proficiency
Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products
Strong attention to detail accuracy and accomplish job task in a timely manner
Ability to perform duties with minimal supervision or guidance
Ability to multi-task

Benefits

Comp & perks

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicedata entryinventory managementorder processingshipping and receivingreport generationinvoicingorder trackingproduct verificationpaperwork management

Soft Skills

attention to detailcommunicationrapport buildingproblem-solvingmulti-taskingcustomer relationship managementteam collaborationtime managementadaptabilitycourtesy

Certifications

high school diplomaGED