Convatec

Manager

• Single point of accountability for delivering new product development projects towards first launch until commercial product owner/manager takes responsibility.
• Accountability will be on strategy and execution on quality, time & cost and-spanning Commercial, Technology & Innovation and Global Quality and Operations activities.
• Provide leadership and oversight for project teams and close partnership with project managers to deliver new products to the market.
• Responsible for project scope definition, timelines, escalation, problem-solving and risk mitigation plans throughout the life of a project.
• Lead the communication regarding a project(s) at the executive leadership forums such as business unit portfolio review and corporate executive leadership team meetings in alignment with the Head of Continence Care R&D.
• Actively partner, influence, advocate and engage the wider business functions such as Regulatory Affairs, Clinical, Marketing, Quality and Operations etc. at both peer and senior level to enable the effective delivery of projects.
• Ensure appropriate visibility and escalation in a timely and coordinated fashion.
• Partner with project manager to define, detail and maintain a series of project plans with clearly identified milestones and execute accordingly to time, quality and cost.
• Ensure detailed and accurate project plans are in place for both the technical aspects of the project and the overall delivery of the project in partnership with the project manager.
• May lead and initiate interactions with 3rd party partners and vendors on technical issues and questions.
• Identify activities which are needed to mitigate risk during all stages of the projects and resolve by proving out concepts through to practice using methods such as prototyping and or rapid simulation techniques.
• Analyze, interpret and present data from product, process development, clinical and regulatory, quality and operations work in partnership with functional leaders which can enable appropriate stakeholder management and engagement, propose recommendations and support decision making.
• Actively recruit maintain and develop a team of personnel who can deliver on the projects for 3-5 years, ensuring a competent and clear deputy for this role is in place.
• Coach, train and advise others on design controls and new product development process as a whole.
• Maintain compliance with company Health and Safety policies and ensure that direct reports are compliant.
• Ensure that Quality standards are maintained via compliance with systems and SOPs, particularly in relation to Design Control.

Senior Manager R&D – NPD Lead, Continence Care

General

• Execute a high volume of outbound and inbound calls to follow up on consumer samples and other leads generated by specific campaigns.
• Foster interest in Convatec products through dialogue with patients, effectively identifying customer needs and presenting tailored information.
• Provide solutions that will positively impact consumers and support Convatec’s portfolio of products and services.
• Handle inbound and outbound phone calls regarding product and customer service issues.
• Collaborate with additional me+ resources to ensure a thorough consultative experience.
• Plan and prioritize time and sales/support activities to maximize opportunities to achieve revenue goals.
• Meet and exceed monthly efficiency, activity, and sales targets/goals.
• Provide a positive customer experience, life-improving advice, and solutions using a structured approach with the goal of capturing sales.
• Ensure all customer interactions comply with established guidelines and regulations.
• Develop a deep understanding of Convatec’s product range and competitive market dynamics to provide accurate information and support.
• Provide campaign feedback and consumer insights to the marketing team.
• Effectively operate computer-based contact and database management programs, accurately completing customer profiles, relevant post-call notes, sample activities, literature fulfillment requests, and possible follow-up steps.
• Participate in team development activities, including receiving coaching and training with colleagues regularly.
• Convey a positive and professional phone image.

Care Specialist

Account Manager

• Reporting to the Regional Sales Manager, you will be responsible for driving the commercial success of the Advanced Wound Care’s best in class portfolio of chronic care products within a defined geographic area
• Promote and sell portfolio of Chronic products; understand competitive landscape to achieve sales results, quotas/targets and profitability goals
• Develop new target accounts, establish new business and increase sales of current accounts
• Develop and maintain business plans (i.e., weekly, monthly, quarterly, yearly) by analyzing territory performance, sales and reports to identify the needs of specific accounts and discuss issues with Regional Sales Manager or Area Sales Director to help the organization achieve its annual sales goals.
• Identify, prioritize, pull-through, and close opportunities
• Ensure effective utilization of the products by all trained HCPs within assigned territory
• Network and build relationships spanning multiple care settings across Acute facilities and Wound Care Centers (i.e. Nursing Units, Physician Offices, Care Coordinators, etc.), and use information gathered to build territory strategy
• Maintain thorough knowledge and capabilities of the Company’s products, channels and methods of distribution
• Demonstrate a clear understanding of clinical evidence and articulate our evidence-based value proposition
• Demonstrate clinical understanding of Advanced Wound Care dressings
• Optimize the utilization of educational and KOL events (i.e. Examples are Trade Shows, Local Presentation at OR Department Meetings, Educational Meals)
• Develop and cultivate KOL relationships
• Keep regional manager informed of territory progress on a regular basis
• Undertake effective calendar planning and time management skills
• Attend national, regional, and local meetings as required. Represent Convatec in a professional manner at scheduled meetings
• Adhere to T&E Travel Policy, Company’s compliance policy and Standards of Business Conduct & Ethics including relevant industry Codes of Practice

Territory Manager, Chronic Advanced Wound Care

Application Engineer

• Lead and manage a Teamcenter support team of three, allocating workload, setting priorities, monitoring performance, and ensuring high-quality service delivery against agreed SLAs.
• Act as the lead escalation point for L1/L2/L3 Teamcenter incidents and service requests, investigating, diagnosing, and coordinating the resolution of complex application defects, server errors, workflow failures, and data issues with structured root-cause analysis and permanent fixes.
• Lead the design and governance of custom Teamcenter solutions using ITK APIs, BMIDE business modeller, Active Workspace client-side customisation, Java or C++ extensions, and workflow handler development, while mentoring team members and maintaining a controlled GxP SDLC.
• Author and maintain controlled technical documents including System Design Specifications (SDS), Validation Plans, IQ/OQ/PQ protocols, SOPs, change control records, and user guides in compliance with ISO 13485 and 21 CFR Part 11 document control requirements.
• Support Computer System Validation (CSV) activities – including installation qualification, operational qualification, and performance qualification – to keep Teamcenter in a validated state aligned with EU MDR 2017/745, ISO 13485, and FDA 21 CFR Part 11.
• Oversee day-to-day Teamcenter service operations and server administration, including environment health monitoring, patch and upgrade planning, data model migrations, capacity planning, and coordination of team activities.
• Participate in internal and external audits (FDA, Notified Body, ISO) as the Teamcenter SME, providing evidence of system validation, data integrity controls, and audit trail completeness.
• Manage change requests through the formal change control process, including impact assessments, regression testing, and updating validation documentation prior to deployment in the production environment.
• Coach and develop the Teamcenter support team, establish knowledge-sharing practices, and ensure end-user training, user guides, and ongoing support are delivered effectively across engineering, quality, and regulatory functions.

Lead PLM Application Engineer

• Resolve L1/L2/L3 Teamcenter incidents and service requests within SLA
• Investigate, diagnose, and resolve Teamcenter application defects, server errors, workflow failures, and data issues, applying structured root-cause analysis and providing permanent fixes with full traceability
• Develop custom Teamcenter solutions using ITK APIs, BMIDE business modeller, Active Workspace client-side customization, Java or C++ extensions, and workflow handler development, all under a controlled GxP SDLC
• Author and maintain controlled technical documents including System Design Specifications (SDS), Validation Plans, IQ/OQ/PQ protocols, SOPs, change control records, and user guides in compliance with ISO 13485 and 21 CFR Part 11 document control requirements
• Support Computer System Validation (CSV) activities – including installation qualification, operational qualification, and performance qualification – to keep Teamcenter in a validated state aligned with EU MDR 2017/745, ISO 13485, and FDA 21 CFR Part 11
• Manage day-to-day Teamcenter server administration: environment health monitoring, patch and upgrade planning, data model migrations
• Participate in internal and external audits (FDA, Notified Body, ISO) as the Teamcenter SME, providing evidence of system validation, data integrity controls, and audit trail completeness
• Manage change requests through the formal change control process, including impact assessments, regression testing, and updating validation documentation prior to deployment in the production environment
• Deliver end-user training, create user guides and quick-reference materials, and provide ongoing helpdesk-level support to Teamcenter users across engineering, quality, and regulatory functions

PLM Application Engineer – Teamcenter

• Maximise territory Performance by achieving and surpassing defined sales target and wider performance targets
• Drive Revenue and Growth though identification and delivery of new opportunities across ICB and Provider landscape
• Managing territory profitability with responsibility for local profit growth at £ and % level as appropriate
• Develop and execute comprehensive strategic ICS wide plans aligned to sale objectives and with the goal of increasing revenue and market share
• Key Account Management activities to build and maintain trusted and valued relationships with ICS C-suite executives, Senior ICB Leaders, local providers and wider system stakeholders.
• Build deep NHS knowledge and understanding including structures, strategic initiatives, challenges and priorities at a National and Local level
• Clear customer focus of senior clinical and non-clinical customers across ICB wide landscape including but not limited to ICB, Providers, Place based partnerships, PCN and local authority
• Investigative research to generate insights by understanding the operational, financial and clinical needs, either known of unknown of the customer/organisation and providing a Convatec based solution
• Build Convatec awareness as a trusted and valued partners for the delivery of safe, effective and innovate wound care solutions to the NHS
• Work effectively in collaboration across all functions of UKI and wider business to achieve Convatec objectives
• Development and Delivery of solutions to drive value for Convatec and the NHS including value-based procurement initiatives and commercial growth models
• Performance Tracking and Reporting to monitor and analyse sales performance and pipeline
• Full utilisation of CRM to leverage benefits for account management, targeting and segmentation, analytics and lead generation

Strategic Partnership Manager – Advanced Wound Care

Sales

• Develops strong working relationships with external and internal customers and utilizes internal relationships to establish strategy and build support for external goals and objectives
• Gain approval and drive operational plans
• Oversee the development and implementation of region tactical plans, goals, and objectives
• Proactively identifies key issues and delivers efficient responses to business development opportunities
• Manage the regional budget, ensuring that the allocation of resources is optimized
• Interfaces with TMs and specified accounts to strategize, plan and execute the most effective method of education to drive sales
• Demonstrate intellectual and emotional capability and commitment
• Exercises a high degree of adaptability in dealing with an ambiguous and complex work environment
• Drive organizational change and hold Territory Managers accountable for performance
• Implement clear performance standards for employees against which to measure progress
• Provide ongoing coaching to improve work performance and develop skills and abilities
• Prepare others to assume new increased responsibilities in the future
• Create high performing sales team by hiring, training, and retaining high quality Territory Managers

Regional Sales Manager, Surgical Wound Care

• Develops strong working relationships with external and internal customers
• Gain approval and drive operational plans
• Oversee the development and implementation of region tactical plans, goals, and objectives
• Proactively identifies key issues and delivers efficient responses to business development opportunities
• Manage the regional budget
• Interfaces with TMs and specified accounts to strategize, plan and execute education programs
• Drive organizational change and hold Territory Managers accountable for performance
• Provide ongoing coaching to improve work performance

Strategy

• Act as a clinical strategist for our Advanced Wound Care Medical and Clinical Affairs team, with a special focus on emerging Advanced Wound Care technologies
• Play a lead role in clinical study design, including regulatory approvals, statistical analysis plan, and budget
• Close collaboration with Global Medical Education and Key Opinion Leader Management colleagues and Business Development and Marketing teams through interactions with key opinion leaders, healthcare providers, and regulatory bodies to analyze and identify unmet needs in our field
• Work closely with the clinical operations colleagues to translate business strategies to actionable clinical study protocols and retrospective data generation plans
• Analyze data output from clinical studies and other evidence generation activities and distill these into a cohesive "story" to be presented when needed
• Play a proactive role in putting together publications and evidence communication in close collaboration with the medical writing team
• Act as an educator and role model for colleagues outside of medical affairs
• Support all our general medical affairs activities, including, but not limited to new product development, evidence generation and review, risk management, and other activities as needed
• Act as a subject matter expert in the product line

Clinical Strategy Lead

Operations

• Provide process expertise along with key skills relating to validation, process optimization and problem solving.
• Support and deliver projects from the Project Portfolio and work closely with all teams to ensure that CI is embedded at every level within the organization and that all deliverables are constantly improved.
• Embrace and drive ConvaTec’s core mission, values and priorities.
• Managing multiple projects, which will vary depending on the complexity of the project/change.
• Perform IQ, OQ, PQ validation.
• Update and maintain change control systems and associated documentation.
• Identify and deliver cost savings.
• Adhere to legal, corporate and site legislation, and procedures.
• Compliance with GMP requirements and uphold these standards.
• Compliance with EHS requirements and uphold these standards.
• Develop and maintain detailed project plans, clearly identifying and sequencing all activities required for successful and timely project delivery.
• Seek and deliver CI opportunities across the site.
• Managing complex projects, adhering to timelines and budgets.

Continuous Improvement Process Engineer

• Accountable for selling & developing positive, collaborative relationships with clinical care providers, key buying influencers, including but not limited to Physicians, NSWOCC clinicians, WOCNs, and other clinicians within the continuum of care, and targeted customers in the Acute, Alternate Site, retailer and healthcare settings.
• Develop productive and long-term business relationships with individuals who are purchasing decision-makers in targeted facilities within designated territory.
• Generate business with new customers through cold calling and lead follow-up, and grow sales with existing accounts and customers.
• Present and detail Convatec products to decision makers and associated staff to help create demand for Convatec products, using appropriate selling tools, visual aids and product demonstrations.
• Attend national, regional, and local meetings as required.
• Represent Convatec in a professional manner at scheduled meetings.
• Plan and implement product in-service programs for Convatec products.
• Analyze territorial sales to target key customers for in-service programs; Report results of in-service program to the Regional Business Manager.
• Leverage existing Convatec Territory managers and distribution channels to create a positive team approach to all the targeted facilities within their designated territory.
• Establish and develop working relationships with regional distribution centers of national distribution chains and regional distributors within assigned territory.
• Work with distributor sales management to develop programs to promote Convatec products within serviced hospitals.
• Assist Product Development/Quality Assurance Manager and Market Research Analyst in beta testing new product concepts or product improvement ideas. Also, as requested, participate in field testing of marketing program concepts and provide input for program changes or improvements.
• Submit new product ideas to Product Development/Quality Assurance Manager.
• Maintain regular communications with Regional Business Manager and performs additional duties as assigned by Regional Business Manager.
• Conduct regular analysis of sales using Customer Relationship Management (CRM) tools as well as sales reporting tools within designated territory.
• Required to report product quality complaints to the Customer Relations Team within the established timelines.

Territory Manager – Full Line

Project Manager

• Own end‑to‑end delivery of global IT and digital projects, ensuring outcomes are achieved on scope, quality, budget, and timeline.
• Develop and maintain integrated project plans, value cases, and delivery roadmaps.
• Monitor progress using industry best practices and proactively manage risks, dependencies, and issues.
• Maintain accurate project documentation, RAID logs, financials, and reporting.
• Act as the primary point of contact for project sponsors, senior leadership, and cross‑functional teams.
• Facilitate alignment across business and technical stakeholders, ensuring clarity of objectives and expectations.
• Lead project meetings, steering committees, and communication cadences.
• Drive a positive, collaborative team culture across global workstreams.
• Manage project budgets, including actuals, forecasts, and variance reporting.
• Support resource planning and capability development in line with Convatec’s strategic goals.
• Provide clear rationale for investment decisions and expected business value.
• Champion consistent ways of working across teams and regions.
• Conduct mid‑year and post‑implementation reviews to assess performance and embed learnings.
• Contribute to the evolution of project delivery frameworks, tools, and governance.

• Grow territory sales for advanced wound care through consultation with clinical and appropriate commercial customers in the community and hospital
• Drive overachievement of sales targets across the territory
• Engage with key clinical product prescribing stakeholders, including TVNs, Podiatrists, DNs, Specialist Nurses, and ANPs
• Initiate and drive product evaluations in hospitals and communities through liaison with key clinical decision-makers
• Secure product awards following ICB and Provider formulary inclusion
• Increase clinical access to key brands through formulary inclusions or clinical guidelines
• Develop robust and strategic account plans to maximize the opportunity pipeline
• Protect existing business through collaborative stakeholder engagement
• Ensure correct and competent use of Convatec brands through regular training of Territory HCPs
• Facilitate audits to gather prevalence data
• Plan and implement local studies and educational activities to raise awareness of therapy areas and build a platform for sales opportunities

Territory Business Manager – AWC

• Grow territory sales for advanced wound care through consultation with clinical and appropriate commercial customers in the community and hospital
• Drive overachievement of sales targets across the territory
• Engage with key clinical product prescribing stakeholders, including TVNs, Podiatrists, DNs, Specialist Nurses, and ANPs
• Initiate and drive product evaluations in hospitals and communities through liaison with key clinical decision-makers
• Develop robust and strategic account plans to maximize the opportunity pipeline
• Ensure correct and competent use of Convatec brands through regular training of Territory HCPs.

Territory Business Manager – Advanced Wound Care

Compliance

• Assist the Customs and Trade Compliance team in the delivery and execution of a standardized compliant international trade compliance program within Convatec.
• Assist with operational responsibilities for US / CA (other markets as needed) customs and trade compliance program, both import and export.
• Ensure import and export shipments conform to governmental rules and regulations by managing inquiries, requests from brokers, forwarders, manufacturing sites, distribution centers, etc. to ensure efficient and compliance movement of Convatec product and equipment
• Support the Temporary Importation Under Bond (TIB) process activities for goods entering the country for temporary purposes ensuring regulatory adherence.
• Support the FDA Import for Export (IFE) program activities to include import, export and reconciliation process to support product being imported into the US for sterilization and re-exported for global market allocations.
• Identify areas for process improvement in the daily resolution of customs and trade compliance related international transactions.
• Support continuous improvement and opportunities for trade automation.
• Support Convatec’s customs and trade compliance recordkeeping program.
• Assist with the development, implementation and keeping current standard operating procedures and work instructions.
• Support the review of global (UK, NL, US, etc.) Harmonized Tariff Codes (HTS) and process to update and review SAP master data, Global Classification solution and customs broker regular database updates.
• Maintain broker and customs agency reports and KPIs, monitor broker performances and support MBRs
• Support the development and maintenance of customs and trade compliance process and procedures and the centralized shared storage, support the customs and trade compliance training activities.
• Assist with evaluation, investigation, and mitigation of potential customs and trade compliance risks.
• Assist with utilizing global classification software solution to automate and manage/audit global HTS classification.
• Support entry verification integrated system solution to automate and manage import entry data verification/audit, identifying errors and address findings for correction as they are identified.
• Assist with manual audits of entry data utilizing broker data, government reporting i.e. ACE data, other customs agency data and address errors as identified and implement corrective actions to improve compliance and broker performance.
• Assist with Trade Compliance KPI development and maintenance to measure and monitor service provider performance, broker scorecards, compliance trends and risk assessment – trade data analysis.
• Support projects as needed.

Senior Manager R&D – NPD Lead, Continence Care

Care Specialist

Territory Manager, Chronic Advanced Wound Care

Lead PLM Application Engineer

PLM Application Engineer – Teamcenter

Strategic Partnership Manager – Advanced Wound Care

Regional Sales Manager, Surgical Wound Care

Regional Sales Manager, Surgical Wound Care

Clinical Strategy Lead

Continuous Improvement Process Engineer

Territory Manager – Full Line

Project Manager

Territory Business Manager – AWC

Territory Business Manager – Advanced Wound Care

Customs and Trade Compliance Specialist II