Convatec

Engineer

• Design and development of new products, components and materials following SOPs for Design Control, in compliance with regulatory demands.
• Perform changes on existing products, components and materials following SOPs for Change Control, in compliance with regulatory demands.
• Authors, updates, reviews and approves documents associated with Design Control and Risk Management for R&D.
• Develops and qualifies new test methods for Design Verification and Process Validation.
• Participates in CAPA and NC investigations and provides technical assessment for design related issues.
• Owns root cause investigations associated with product design and the implementation of corrective or preventive actions.
• Collaborates across the organisation and supports colleagues to achieve shared goals and objectives globally.
• Clearly communicates technical data cross-functionally, making proposals and recommendations based on analysis of this data.
• Proactively engages with key stakeholders to manage expectations and delivers on project commitments.
• Maintains expertise by keeping updated on engineering advancements through publications, patents, university/industrial contacts and vendor discussions.
• Identifies and generates new Intellectual Property (IP) and evaluates the existing IP landscape.
• Generates concepts and creates and updates 2D/3D models, assemblies and engineering drawings in CAD software (SolidWorks).
• Considers Design for Manufacturing and Design for Assembly methodologies to develop robust designs, suitable for manufacturing processes.

R&D Engineer

Customer Success Manager

• Execute a high volume of outbound and inbound calls to follow up on consumer samples and other leads generated by specific campaigns.
• Foster interest in Convatec products through dialogue with patients, effectively identifying customer needs and presenting tailored information.
• Provide solutions that will positively impact consumers and support Convatec’s portfolio of products and services.
• Handle inbound and outbound phone calls regarding product and customer service issues.
• Collaborate with additional me+ resources to ensure a thorough consultative experience.
• Plan and prioritize time and sales/support activities to maximize opportunities to achieve revenue goals.
• Meet and exceed monthly efficiency, activity, and sales targets/goals.
• Provide a positive customer experience, life-improving advice, and solutions using a structured approach with the goal of capturing sales.
• Ensure all customer interactions comply with established guidelines and regulations.
• Develop a deep understanding of Convatec’s product range and competitive market dynamics to provide accurate information and support.
• Provide campaign feedback and consumer insights to the marketing team.
• Effectively operate computer-based contact and database management programs, accurately completing customer profiles, relevant post-call notes, sample activities, literature fulfillment requests, and possible follow-up steps.
• Participate in team development activities, including receiving coaching and training with colleagues regularly.

Client Engagement Specialist

Account Manager

• Drive overachievement of sales targets across the territory.
• Engage with key clinical stakeholders, including TVNs, Surgeons, Nurses, Theatre Leads etc
• Initiate and drive product evaluations in hospitals and communities through liaison with key clinical decision-makers.
• Increase clinical access to key brands through formulary and contractual inclusions or clinical guidelines.
• Demonstrate in-depth clinical and product knowledge within key indication areas.
• Develop robust and strategic account plans to maximize the opportunity pipeline.
• Protect existing business through collaborative stakeholder engagement.
• Ensure correct and competent use of Convatec brands through regular training of Territory HCPs.
• Facilitate audits to gather prevalence data.
• Plan and implement local studies and educational activities to raise awareness of therapy areas and build a platform for sales opportunities.
• Meet agreed Metrics & SFE Standards while adhering to the company's compliance policy and Standards of Business Conduct & Ethics.
• Utilize the CRM system effectively, recording calls daily and fully utilizing the platform in line with company KPIs.

Territory Business Manager – Acute

Operations

• Defining and executing global operations’ digital transformation strategy
• Lead deployment of AI-driven solutions across manufacturing network
• Lead deployment of MVDA solutions across manufacturing network
• Drive improvements in quality, efficiency, and compliance
• Lead global cross-functional programs and stakeholders
• Develop scalable digital platforms and architectures
• Ensure regulatory compliance (FDA, ISO, etc.) across all implementations
• Drive standardization of manufacturing processes and best practices across global sites

Director, Digital Transformation – Operational Excellence

Manager

• Single point of accountability for delivering new product development projects towards first launch until commercial product owner/manager takes responsibility.
• Accountability will be on strategy and execution on quality, time & cost and-spanning Commercial, Technology & Innovation and Global Quality and Operations activities.
• Provide leadership and oversight for project teams and close partnership with project managers to deliver new products to the market.
• Responsible for project scope definition, timelines, escalation, problem-solving and risk mitigation plans throughout the life of a project.
• Lead the communication regarding a project(s) at the executive leadership forums such as business unit portfolio review and corporate executive leadership team meetings in alignment with the Head of Continence Care R&D.
• Actively partner, influence, advocate and engage the wider business functions such as Regulatory Affairs, Clinical, Marketing, Quality and Operations etc. at both peer and senior level to enable the effective delivery of projects.
• Ensure appropriate visibility and escalation in a timely and coordinated fashion.
• Partner with project manager to define, detail and maintain a series of project plans with clearly identified milestones and execute accordingly to time, quality and cost.
• Ensure detailed and accurate project plans are in place for both the technical aspects of the project and the overall delivery of the project in partnership with the project manager.
• May lead and initiate interactions with 3rd party partners and vendors on technical issues and questions.
• Identify activities which are needed to mitigate risk during all stages of the projects and resolve by proving out concepts through to practice using methods such as prototyping and or rapid simulation techniques.
• Analyze, interpret and present data from product, process development, clinical and regulatory, quality and operations work in partnership with functional leaders which can enable appropriate stakeholder management and engagement, propose recommendations and support decision making.
• Actively recruit maintain and develop a team of personnel who can deliver on the projects for 3-5 years, ensuring a competent and clear deputy for this role is in place.
• Coach, train and advise others on design controls and new product development process as a whole.
• Maintain compliance with company Health and Safety policies and ensure that direct reports are compliant.
• Ensure that Quality standards are maintained via compliance with systems and SOPs, particularly in relation to Design Control.

Senior Manager R&D – NPD Lead, Continence Care

• Reporting to the Regional Sales Manager, you will be responsible for driving the commercial success of the Advanced Wound Care’s best in class portfolio of chronic care products within a defined geographic area
• Promote and sell portfolio of Chronic products; understand competitive landscape to achieve sales results, quotas/targets and profitability goals
• Develop new target accounts, establish new business and increase sales of current accounts
• Develop and maintain business plans (i.e., weekly, monthly, quarterly, yearly) by analyzing territory performance, sales and reports to identify the needs of specific accounts and discuss issues with Regional Sales Manager or Area Sales Director to help the organization achieve its annual sales goals.
• Identify, prioritize, pull-through, and close opportunities
• Ensure effective utilization of the products by all trained HCPs within assigned territory
• Network and build relationships spanning multiple care settings across Acute facilities and Wound Care Centers (i.e. Nursing Units, Physician Offices, Care Coordinators, etc.), and use information gathered to build territory strategy
• Maintain thorough knowledge and capabilities of the Company’s products, channels and methods of distribution
• Demonstrate a clear understanding of clinical evidence and articulate our evidence-based value proposition
• Demonstrate clinical understanding of Advanced Wound Care dressings
• Optimize the utilization of educational and KOL events (i.e. Examples are Trade Shows, Local Presentation at OR Department Meetings, Educational Meals)
• Develop and cultivate KOL relationships
• Keep regional manager informed of territory progress on a regular basis
• Undertake effective calendar planning and time management skills
• Attend national, regional, and local meetings as required. Represent Convatec in a professional manner at scheduled meetings
• Adhere to T&E Travel Policy, Company’s compliance policy and Standards of Business Conduct & Ethics including relevant industry Codes of Practice

Territory Manager, Chronic Advanced Wound Care

Application Engineer

• Lead and manage a Teamcenter support team of three, allocating workload, setting priorities, monitoring performance, and ensuring high-quality service delivery against agreed SLAs.
• Act as the lead escalation point for L1/L2/L3 Teamcenter incidents and service requests, investigating, diagnosing, and coordinating the resolution of complex application defects, server errors, workflow failures, and data issues with structured root-cause analysis and permanent fixes.
• Lead the design and governance of custom Teamcenter solutions using ITK APIs, BMIDE business modeller, Active Workspace client-side customisation, Java or C++ extensions, and workflow handler development, while mentoring team members and maintaining a controlled GxP SDLC.
• Author and maintain controlled technical documents including System Design Specifications (SDS), Validation Plans, IQ/OQ/PQ protocols, SOPs, change control records, and user guides in compliance with ISO 13485 and 21 CFR Part 11 document control requirements.
• Support Computer System Validation (CSV) activities – including installation qualification, operational qualification, and performance qualification – to keep Teamcenter in a validated state aligned with EU MDR 2017/745, ISO 13485, and FDA 21 CFR Part 11.
• Oversee day-to-day Teamcenter service operations and server administration, including environment health monitoring, patch and upgrade planning, data model migrations, capacity planning, and coordination of team activities.
• Participate in internal and external audits (FDA, Notified Body, ISO) as the Teamcenter SME, providing evidence of system validation, data integrity controls, and audit trail completeness.
• Manage change requests through the formal change control process, including impact assessments, regression testing, and updating validation documentation prior to deployment in the production environment.
• Coach and develop the Teamcenter support team, establish knowledge-sharing practices, and ensure end-user training, user guides, and ongoing support are delivered effectively across engineering, quality, and regulatory functions.

Lead PLM Application Engineer

• Resolve L1/L2/L3 Teamcenter incidents and service requests within SLA
• Investigate, diagnose, and resolve Teamcenter application defects, server errors, workflow failures, and data issues, applying structured root-cause analysis and providing permanent fixes with full traceability
• Develop custom Teamcenter solutions using ITK APIs, BMIDE business modeller, Active Workspace client-side customization, Java or C++ extensions, and workflow handler development, all under a controlled GxP SDLC
• Author and maintain controlled technical documents including System Design Specifications (SDS), Validation Plans, IQ/OQ/PQ protocols, SOPs, change control records, and user guides in compliance with ISO 13485 and 21 CFR Part 11 document control requirements
• Support Computer System Validation (CSV) activities – including installation qualification, operational qualification, and performance qualification – to keep Teamcenter in a validated state aligned with EU MDR 2017/745, ISO 13485, and FDA 21 CFR Part 11
• Manage day-to-day Teamcenter server administration: environment health monitoring, patch and upgrade planning, data model migrations
• Participate in internal and external audits (FDA, Notified Body, ISO) as the Teamcenter SME, providing evidence of system validation, data integrity controls, and audit trail completeness
• Manage change requests through the formal change control process, including impact assessments, regression testing, and updating validation documentation prior to deployment in the production environment
• Deliver end-user training, create user guides and quick-reference materials, and provide ongoing helpdesk-level support to Teamcenter users across engineering, quality, and regulatory functions

PLM Application Engineer – Teamcenter

• Maximise territory Performance by achieving and surpassing defined sales target and wider performance targets
• Drive Revenue and Growth though identification and delivery of new opportunities across ICB and Provider landscape
• Managing territory profitability with responsibility for local profit growth at £ and % level as appropriate
• Develop and execute comprehensive strategic ICS wide plans aligned to sale objectives and with the goal of increasing revenue and market share
• Key Account Management activities to build and maintain trusted and valued relationships with ICS C-suite executives, Senior ICB Leaders, local providers and wider system stakeholders.
• Build deep NHS knowledge and understanding including structures, strategic initiatives, challenges and priorities at a National and Local level
• Clear customer focus of senior clinical and non-clinical customers across ICB wide landscape including but not limited to ICB, Providers, Place based partnerships, PCN and local authority
• Investigative research to generate insights by understanding the operational, financial and clinical needs, either known of unknown of the customer/organisation and providing a Convatec based solution
• Build Convatec awareness as a trusted and valued partners for the delivery of safe, effective and innovate wound care solutions to the NHS
• Work effectively in collaboration across all functions of UKI and wider business to achieve Convatec objectives
• Development and Delivery of solutions to drive value for Convatec and the NHS including value-based procurement initiatives and commercial growth models
• Performance Tracking and Reporting to monitor and analyse sales performance and pipeline
• Full utilisation of CRM to leverage benefits for account management, targeting and segmentation, analytics and lead generation

Strategic Partnership Manager – Advanced Wound Care

Sales

• Develops strong working relationships with external and internal customers and utilizes internal relationships to establish strategy and build support for external goals and objectives
• Gain approval and drive operational plans
• Oversee the development and implementation of region tactical plans, goals, and objectives
• Proactively identifies key issues and delivers efficient responses to business development opportunities
• Manage the regional budget, ensuring that the allocation of resources is optimized
• Interfaces with TMs and specified accounts to strategize, plan and execute the most effective method of education to drive sales
• Demonstrate intellectual and emotional capability and commitment
• Exercises a high degree of adaptability in dealing with an ambiguous and complex work environment
• Drive organizational change and hold Territory Managers accountable for performance
• Implement clear performance standards for employees against which to measure progress
• Provide ongoing coaching to improve work performance and develop skills and abilities
• Prepare others to assume new increased responsibilities in the future
• Create high performing sales team by hiring, training, and retaining high quality Territory Managers

Regional Sales Manager, Surgical Wound Care

• Develops strong working relationships with external and internal customers
• Gain approval and drive operational plans
• Oversee the development and implementation of region tactical plans, goals, and objectives
• Proactively identifies key issues and delivers efficient responses to business development opportunities
• Manage the regional budget
• Interfaces with TMs and specified accounts to strategize, plan and execute education programs
• Drive organizational change and hold Territory Managers accountable for performance
• Provide ongoing coaching to improve work performance

Strategy

• Act as a clinical strategist for our Advanced Wound Care Medical and Clinical Affairs team, with a special focus on emerging Advanced Wound Care technologies
• Play a lead role in clinical study design, including regulatory approvals, statistical analysis plan, and budget
• Close collaboration with Global Medical Education and Key Opinion Leader Management colleagues and Business Development and Marketing teams through interactions with key opinion leaders, healthcare providers, and regulatory bodies to analyze and identify unmet needs in our field
• Work closely with the clinical operations colleagues to translate business strategies to actionable clinical study protocols and retrospective data generation plans
• Analyze data output from clinical studies and other evidence generation activities and distill these into a cohesive "story" to be presented when needed
• Play a proactive role in putting together publications and evidence communication in close collaboration with the medical writing team
• Act as an educator and role model for colleagues outside of medical affairs
• Support all our general medical affairs activities, including, but not limited to new product development, evidence generation and review, risk management, and other activities as needed
• Act as a subject matter expert in the product line

Clinical Strategy Lead

• Provide process expertise along with key skills relating to validation, process optimization and problem solving.
• Support and deliver projects from the Project Portfolio and work closely with all teams to ensure that CI is embedded at every level within the organization and that all deliverables are constantly improved.
• Embrace and drive ConvaTec’s core mission, values and priorities.
• Managing multiple projects, which will vary depending on the complexity of the project/change.
• Perform IQ, OQ, PQ validation.
• Update and maintain change control systems and associated documentation.
• Identify and deliver cost savings.
• Adhere to legal, corporate and site legislation, and procedures.
• Compliance with GMP requirements and uphold these standards.
• Compliance with EHS requirements and uphold these standards.
• Develop and maintain detailed project plans, clearly identifying and sequencing all activities required for successful and timely project delivery.
• Seek and deliver CI opportunities across the site.
• Managing complex projects, adhering to timelines and budgets.

Continuous Improvement Process Engineer

• Accountable for selling & developing positive, collaborative relationships with clinical care providers, key buying influencers, including but not limited to Physicians, NSWOCC clinicians, WOCNs, and other clinicians within the continuum of care, and targeted customers in the Acute, Alternate Site, retailer and healthcare settings.
• Develop productive and long-term business relationships with individuals who are purchasing decision-makers in targeted facilities within designated territory.
• Generate business with new customers through cold calling and lead follow-up, and grow sales with existing accounts and customers.
• Present and detail Convatec products to decision makers and associated staff to help create demand for Convatec products, using appropriate selling tools, visual aids and product demonstrations.
• Attend national, regional, and local meetings as required.
• Represent Convatec in a professional manner at scheduled meetings.
• Plan and implement product in-service programs for Convatec products.
• Analyze territorial sales to target key customers for in-service programs; Report results of in-service program to the Regional Business Manager.
• Leverage existing Convatec Territory managers and distribution channels to create a positive team approach to all the targeted facilities within their designated territory.
• Establish and develop working relationships with regional distribution centers of national distribution chains and regional distributors within assigned territory.
• Work with distributor sales management to develop programs to promote Convatec products within serviced hospitals.
• Assist Product Development/Quality Assurance Manager and Market Research Analyst in beta testing new product concepts or product improvement ideas. Also, as requested, participate in field testing of marketing program concepts and provide input for program changes or improvements.
• Submit new product ideas to Product Development/Quality Assurance Manager.
• Maintain regular communications with Regional Business Manager and performs additional duties as assigned by Regional Business Manager.
• Conduct regular analysis of sales using Customer Relationship Management (CRM) tools as well as sales reporting tools within designated territory.
• Required to report product quality complaints to the Customer Relations Team within the established timelines.

Territory Manager – Full Line

Project Manager

• Own end‑to‑end delivery of global IT and digital projects, ensuring outcomes are achieved on scope, quality, budget, and timeline.
• Develop and maintain integrated project plans, value cases, and delivery roadmaps.
• Monitor progress using industry best practices and proactively manage risks, dependencies, and issues.
• Maintain accurate project documentation, RAID logs, financials, and reporting.
• Act as the primary point of contact for project sponsors, senior leadership, and cross‑functional teams.
• Facilitate alignment across business and technical stakeholders, ensuring clarity of objectives and expectations.
• Lead project meetings, steering committees, and communication cadences.
• Drive a positive, collaborative team culture across global workstreams.
• Manage project budgets, including actuals, forecasts, and variance reporting.
• Support resource planning and capability development in line with Convatec’s strategic goals.
• Provide clear rationale for investment decisions and expected business value.
• Champion consistent ways of working across teams and regions.
• Conduct mid‑year and post‑implementation reviews to assess performance and embed learnings.
• Contribute to the evolution of project delivery frameworks, tools, and governance.