Convatec

Learning and Development

• Design and develop sales enablement outcome-based training for the ATT US Business Unit
• Utilize best in class learning practices and modalities
• Partner with sales leadership, field sales trainers, regulatory, marketing, region clinicians, corporate training, clinical and other stakeholders
• Evaluate current training against the sales organization emerging needs
• Ensure all training content is compliant with Medical Regulatory and Legal process

SFE Training Manager

Sales

• Develops strong working relationships with external and internal customers and utilizing internal relationships to establish strategy and build support for external goals and objectives.
• Gain approval and drive operational plans.
• Oversee the development and implementation of region tactical plans, goals, and objectives.
• Proactively identifies key issues and delivers efficient responses to business development opportunities.
• Manage the regional budget, ensuring that the allocation of resources is optimized.
• Interfaces with TMs and specified accounts to strategize, plan and execute the most effective method of education to drive sales , including product emphasis, audiences, locations, timing, resource needs, requirements, type of program, etc.
• Demonstrate intellectual and emotional capability and commitment.
• Exercises a high degree of adaptability in dealing with an ambiguous and complex work environment, balances multiplicity of demands on role in a responsive, professional manner,
• Drive organizational change and hold Territory Managers accountable for performance.
• Implement clear performance standards for employees against which to measure progress.
• Provide ongoing coaching to improve work performance and develop skills and abilities.
• Prepare others to assume new increased responsibilities in the future.
• Create high performing sales team by hiring, training, and retaining high quality Territory Managers.

Region Sales Manager – Chronic Care

Support Engineer

• Timely response to incident tickets for specific locations
• Desk-side support and troubleshooting for OS and application issues
• Device configuration for new joiners and recovery from leavers
• Participation in small to major incident/problem/change assessments and resolutions
• Providing technical support for hardware, software, and network issues
• Handling hardware installation, maintenance, and upgrades
• Software installation, configuration, and updating
• Network connectivity support and maintenance
• User training and guidance on software applications and IT tools
• Ensuring security compliance with predefined policies and strategies
• Managing hardware inventory and informing procurement needs
• Performing scheduled maintenance tasks for system optimization
• Escalating complex technical issues to higher-level support or specialized teams
• Maintaining accurate documentation of support activities
• Organizing local IT environment, including IT rooms and server rooms
• Providing exceptional customer service
• Responding to emergency IT incidents or system outages

Local IT Services & Support Technician

Procurement

• This role has accountability for end-to-end Global Category Management for Primary, Secondary & Tertiary Packaging and Sterilisation Services, managing a Category team to deliver the Category Strategy aligned to the Business Plan and Departmental objectives.
• The role actively leads, develops, and manages end-to-end category strategy and plans for the short, medium, and long term aligned to the Business Plan and objectives; Identifying a pipeline of initiatives to maximise value and outcomes for Convatec, balancing revenue, risk and value opportunities.
• Develop, implement, and effective communicate, a fully integrated and customer/business aligned category strategy
• Lead, develop and coach a team to execute on the category strategy whilst providing extensive support to all other key GQO functions, ensuring the support and upskilling of team members to deliver their professional objectives, personal development plans and long term career goals.
• Provide extensive category knowledge and supply market insights to internal stakeholders
• Accountable for the delivery of the Source to contract process (S2C)
• Lead the Supplier Relationship Management program with all critical suppliers, managing the effective performance, delivery, continuous improvement and productivity initiatives across the relevant suppliers
• Responsible for leading the Procurement activities related to Supply Chain resilience, strategy development, productivity targets, innovation pipeline and New product Development Launch schedule in designated Category.

Senior Category Manager

Compliance

• Responsible for the full lifecycle of R&D-related management systems, ensuring alignment with regulatory requirements and operational needs.
• Design, configure, test, deploy, maintain, and improve applications.
• Collaborate closely with QA, IT, and business stakeholders to define system requirements and solutions.
• Orchestrate clear, efficient, and well-documented configurations and scripts, following best practices and compliance standards.
• Participate in system reviews and validation activities to ensure system quality, regulatory compliance (e.g., GxP, 21 CFR Part 11), and data integrity.
• Troubleshoot, debug, and upgrade existing systems to ensure optimal operations and minimal downtime.
• Contribute to the full system lifecycle, from requirements gathering and design through deployment, training, and ongoing support.
• Stay updated with emerging technologies and apply relevant advancements to improve system functionality.
• Work closely with QA and compliance teams to ensure that applications meet the highest quality and regulatory standards.
• Assist in project planning, task estimation, and risk identification, proactively addressing potential issues and proposing effective solutions.
• Provide ongoing support, training, and mentorship to users and administrators

Solution Owner, R&D – Regulatory & Quality

Account Manager

• Maximise territory Performance by achieving and surpassing defined sales target and wider performance targets
• Drive Revenue and Growth though identification and delivery of new opportunities across ICB and Provider landscape
• Managing territory profitability with responsibility for local profit growth at £ and % level as appropriate
• Develop and execute comprehensive strategic ICS wide plans aligned to sale objectives and with the goal of increasing revenue and market share
• Key Account Management activities to build and maintain trusted and valued relationships with ICS C-suite executives, Senior ICB Leaders, local providers and wider system stakeholders.
• Build deep NHS knowledge and understanding including structures, strategic initiatives, challenges and priorities at a National and Local level
• Clear customer focus of senior clinical and non-clinical customers across ICB wide landscape including but not limited to ICB, Providers, Place based partnerships, PCN and local authority
• Investigative research to generate insights by understanding the operational, financial and clinical needs, either known of unknown of the customer/organisation and providing a Convatec based solution
• Build Convatec awareness as a trusted and valued partners for the delivery of safe, effective and innovate wound care solutions to the NHS
• Work effectively in collaboration across all functions of UKI and wider business to achieve Convatec objectives
• Development and Delivery of solutions to drive value for Convatec and the NHS including value-based procurement initiatives and commercial growth models
• Performance Tracking and Reporting to monitor and analyse sales performance and pipeline
• Full utilisation of CRM to leverage benefits for account management, targeting and segmentation, analytics and lead generation

Strategic Partnership Manager – Advanced Wound Care

• Develop positive, collaborative relationships with clinical care providers, key buying influencers
• Earn the trust and respect of HCPs and colleagues in a busy work environment
• Learn, understand and communicate technical product expertise and clinical product benefits
• Develop productive business relationships with individuals who are purchasing decision-makers
• Generate business with new customers through cold calling and lead follow-up
• Present and detail Convatec CC products to decision makers and associated staff
• Attend national, regional, and local meetings as required
• Analyze territorial sales to target key customers for in-service programs
• Plan and implement product in-service programs for sales and customer service representatives
• Report results of in-service program to the Regional Sales Manager

Territory Manager, Catheter Sales

Inside Sales

• Manage inbound and outbound calls
• Support patients and drive sales of Convatec products
• Conduct NNS calls to new patients and send samples
• Track satisfaction and prepare regular reports
• Promote and sell Convatec products along with cross-sell and up-sell opportunities
• Collaborate on marketing initiatives
• Maintain accurate records and manage activities in the CRM system.

Sales Specialist – Inside Sales

• Oversees the full lifecycle of management systems (Trackwise), ensuring alignment with operational needs and technological innovation
• Design, configure, test, deploy, maintain, and improve applications
• Collaborate closely with QA, IT, and business stakeholders to define system requirements and solutions
• Orchestrate clear, efficient, and well-documented configurations and scripts, following best practices and compliance standards
• Participate in system reviews and validation activities to ensure system quality, regulatory compliance (e.g., GxP, 21 CFR Part 11), and data integrity
• Troubleshoot, debug, and upgrade existing systems to ensure optimal operations and minimal downtime
• Contribute to the full system lifecycle, from requirements gathering and design through deployment, training, and ongoing support
• Stay updated with emerging technologies and apply relevant advancements to improve system functionality
• Work closely with QA and compliance teams to ensure that applications meet the highest quality and regulatory standards
• Assist in project planning, task estimation, and risk identification, proactively addressing potential issues and proposing effective solutions
• Provide ongoing support, training, and mentorship to users and administrators

Solution Owner, Quality Management System – Regulatory & Quality

• Design, configure, test, deploy, maintain, and improve applications.
• Collaborate closely with QA, IT, and business stakeholders to define system requirements and solutions.
• Orchestrate clear, efficient, and well-documented configurations and scripts, following best practices and compliance standards.
• Participate in system reviews and validation activities to ensure system quality, regulatory compliance (e.g., GxP, 21 CFR Part 11), and data integrity.
• Troubleshoot, debug, and upgrade existing systems to ensure optimal operations and minimal downtime.
• Contribute to the full system lifecycle, from requirements gathering and design through deployment, training, and ongoing support.
• Stay updated with emerging technologies and apply relevant advancements to improve system functionality.
• Work closely with QA and compliance teams to ensure that applications meet the highest quality and regulatory standards.
• Assist in project planning, task estimation, and risk identification, proactively addressing potential issues and proposing effective solutions.
• Provide ongoing support, training, and mentorship to users and administrators.

Solution Owner – R&D, Regulatory & Quality

Artificial Intelligence

• Define and drive Convatec’s AI strategy in alignment with enterprise transformation goals, ensuring AI initiatives deliver measurable business value.
• Lead the end-to-end design, development, and deployment of AI-powered and data-driven solutions using Microsoft Azure AI services, Microsoft Fabric, and modern DevOps/MLOps practices.
• Directly manage a team of Engineers, providing technical guidance, mentoring, and performance oversight.
• Lead and coordinate workstreams involving over ten external consultants, including UX Lead, Power BI Lead, Fabric Architect, Enterprise Architect, cross-functional programme leads, and Data Analysts.
• Own the execution and delivery of AI and data projects with budgets up to $1.2 million, including planning, resource allocation, and stakeholder communication.
• Establish and enforce best practices in AI engineering, data architecture, and MLOps to ensure scalability, reliability, and compliance across all AI systems.
• Work closely with Convatec delivery teams and business units to ensure AI solutions are integrated effectively and aligned with operational needs.
• Make independent decisions on technical architecture, tooling, and delivery approaches within approved programme scopes.
• Approve resource allocation and task prioritisation within the AI CoE team and associated external consultants.
• Recommend and implement process improvements and technical standards without requiring prior approval.
• Authorised to approve technical documentation, solution designs, and internal project deliverables.

AI Delivery Manager

Data Engineer

• Design, build, and maintain data pipelines using Azure Data Factory, Microsoft Fabric, and Synapse to support AI and analytics workloads.
• Prepare and transform data for AI model training, inference, and retrieval workflows.
• Implement and maintain Lakehouse data models (Delta/Parquet) following Medallion architecture principles.
• Collaborate with AI Engineers to ensure seamless data flow between enterprise systems, APIs, and AI models.
• Develop and test data interfaces and lightweight microservices connecting AI models to business processes.
• Support deployment, monitoring, and performance optimization of AI and automation workflows in production environments.
• Contribute to the setup and maintenance of retrieval-augmented generation (RAG) pipelines and agent-based automation frameworks.
• Use Git and Azure DevOps for version control, CI/CD automation, and deployment of data and AI assets.
• Contribute to Infrastructure-as-Code (IaC) practices using Bicep or Terraform for repeatable deployments.
• Support data and AI governance by documenting processes, lineage, and configuration details to ensure compliance and reusability.
• Translate stakeholder and project requirements into robust, scalable data and AI components.
• Stay current with emerging technologies in AI agents, automation, and data platforms.

AI Data Engineer

• Sales & Commercial responsibility for acute portfolio sales within the Convatec AWC franchise
• Inspiring and motivating regional team to adopt a winning mindset and outperform the competition via higher levels of performance
• Drive execution excellence by fully embedding the Convatec Way of Selling sales process
• Thorough annual and quarterly regional business planning
• Driving strong utilization of CRM whilst exceeding call rate expectations
• Support upskilling of team via active coaching, min. 3 days per week
• Develop and maintain effective cross-functional relationships and be an active contributor to the broader BU strategy
• Manage annual regional budget
• Capitalise on current Government and NHS priorities
• Strong management of the acute portfolio profitability, driving price optimisation
• Shape the external environment through engagements with key stakeholders and purchasing bodies, lead and shape tender processes to optimal success for acute portfolios

National Sales Manager – Acute Wound Care

• The Senior eCSV Analyst will oversee GxP impacting projects to ensure that all applicable regulatory and compliance requirements are met for any new or revised computerized systems.
• Evaluate proposed new computerized systems or software to assess GxP impact and where GxP impact is identified provide guidance on the risk-based validation approach for the system.
• Work closely with the project manager to ensure all compliance milestones are met during the project lifecycle.
• Oversee and/or assists in the development of validation deliverables including Validation Plans, Test Plans/Protocols/Scripts, Specifications and Design Documents, Compliance Assessments, Risk Assessments, Installation Qualification, System and User Acceptance Testing, Data Migration Plans, Traceability Matrices, Validation Reports, Supplier Assessments, etc.
• Prepare, or review and approve major system documentation to ensure consistency with quality standards and quality of deliverables.
• Establish and maintain standards and training materials for the specification, design, development, configuration, implementation, validation, use and maintenance of computerized systems which support the development, manufacture and distribution of products.
• Coach the implementation teams in the proper execution of validation documents.
• Manage formal testing of computerized systems including, setup of testing, documentation, approval, delivery, and test reporting.
• Solve problems during validation process and address/advise on issues such as deficiencies, deviations, and change controls.
• Ensure initiation/preparation and closeout of all eCSV related deviations.
• Supply accurate KPIs to management on project compliance status.
• Review proposed changes to validated computer systems/qualified IT infrastructure and identify the validation or qualification requirements necessary to maintain the validated/qualified state after execution of the change.
• Conduct Quality Reviews to evaluate if processes and deliverables fulfil the requirements for quality, to uncover errors or deficiencies in processes and deliverables, and to identify strengths and opportunities for improvement.

Senior Compliance Advisor

• Promote and sell portfolio of surgical products and understand competitive landscape to achieve sales results, quotas/targets and profitability goals
• Develop new target accounts, establish new business and increase sales of current accounts
• Develop and maintain action plans (i.e., weekly, monthly, quarterly, yearly) by analyzing territory performance, sales and reports to identify the needs of specific accounts and discuss issues with Regional Sales Manager or Area Sales Director to help the organization achieve its annual sales goals
• Identify, prioritize, pull-through, and close opportunities
• Ensure effective utilization of the products by all trained Health Care Professionals within assigned territory
• Network and build relationships across multiple care settings (i.e. OR, Nursing Units, Physician Offices, Care Coordinators, Cath Lab, L&D, etc.), and use information gathered to build territory strategy
• Maintains thorough knowledge and capabilities of the Company’s products, channels and methods of distribution
• Demonstrate a clear understanding of clinical evidence and articulate our evidence-based value proposition
• Demonstrates clinical understanding of targeted surgical procedures
• Optimize utilization of educational and KOL events (i.e. Examples are Trade Shows, Local Presentation at OR Department Meetings, Educational Meals)
• Develop and cultivate KOL (Key Opinion Leader) relationships
• Keeps regional manager informed of territory progress on a regular basis
• Undertakes effective calendar planning and time management skills
• Attend national, regional, and local meetings as required.
• Represent ConvaTec in a professional manner at scheduled meetings.
• Adhere to T&E Travel Policy, Company’s compliance policy and Standards of Business Conduct & Ethics including relevant industry Codes of Practice