Client Engagement Specialist

Convatec

Client Engagement Specialist driving sales and consumer support for Convatec's healthcare solutions. Engaging customers through calls and campaigns to improve quality of life.

Posted 7/30/2026full-timeRemote • Alabama, Florida, Louisiana, Minnesota, Oklahoma • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong sales and customer service capabilities, with a focus on effective communication, empathy, and structured problem-solving to enhance consumer experiences. Proficient in managing high volumes of inbound and outbound calls while achieving sales targets and providing tailored solutions.

Highest-signal resume keywords

Call Center ExperienceSales AchievementCustomer Service SkillsBilingual in English/SpanishHealthcare Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesDatabase ManagementCampaign ManagementConsumer InsightsProduct Knowledge

Soft Skills

Excellent CommunicationEmpathyPatienceListening SkillsTeam Collaboration

Tools & Technologies

Contact Management SoftwareDatabase Programs

Certifications & Qualifications

Associates DegreeBachelor’s Degree

Industry Keywords

HealthcareOstomy CareConsumer SolutionsTele-salesInbound/Outbound Campaigns

About the role

Key responsibilities & impact

Execute a high volume of outbound and inbound calls to follow up on consumer samples and other leads generated by specific campaigns.
Foster interest in Convatec products through dialogue with patients, effectively identifying customer needs and presenting tailored information.
Provide solutions that will positively impact consumers and support Convatec’s portfolio of products and services.
Handle inbound and outbound phone calls regarding product and customer service issues.
Collaborate with additional me+ resources to ensure a thorough consultative experience.
Plan and prioritize time and sales/support activities to maximize opportunities to achieve revenue goals.
Meet and exceed monthly efficiency, activity, and sales targets/goals.
Provide a positive customer experience, life-improving advice, and solutions using a structured approach with the goal of capturing sales.
Ensure all customer interactions comply with established guidelines and regulations.
Develop a deep understanding of Convatec’s product range and competitive market dynamics to provide accurate information and support.
Provide campaign feedback and consumer insights to the marketing team.
Effectively operate computer-based contact and database management programs, accurately completing customer profiles, relevant post-call notes, sample activities, literature fulfillment requests, and possible follow-up steps.
Participate in team development activities, including receiving coaching and training with colleagues regularly.

Requirements

What you’ll need

Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities.
Experience working structured and efficiently with inbound/outbound campaigns.
Demonstrated ability and willingness to try new processes introduced by team Manager/Supervisor and provide feedback.
Proven ability to conduct structured conversations, troubleshoot, and provide consumer-focused solutions.
Excellent verbal and written communication skills.
Excellent phone etiquette.
Competitive drive for sales achievement, with an understanding of the importance of ‘caring while selling’ in the healthcare industry.
Must exhibit exceptional patience and empathy to effectively address consumer needs and concerns.
Strong ability to provide clear, concise processes and procedures along with step-by-step direction and advice.
Strong listening skills and ability to use effective questioning and probing that will lead to a successful resolution, sale, and an overall exceptional customer experience.
Results-oriented and outgoing in character with a natural skill in building rapport and engaging in conversations that lead to results.
Ability and willingness to precisely follow instructions and guidelines provided.
Strong level of compassion and empathy for ostomy end consumers.
Strong team player.
Associates or Bachelor’s degree (preferred).
Bilingual in English/Spanish (preferred).
Sales experience (preferred).
Previous experience in healthcare or customer service (preferred).

Benefits

Comp & perks

Paid time off
Professional development opportunities
Work from home options