Contajá Contabilidade Online

Operations

• Develop internal applications for the sales team: message send management interfaces, operational dashboards, smart forms and data query tools;
• Iterate on existing products based on feedback from the sales team to improve usability, fix issues and add features;
• Document what has been built so another team member can maintain and evolve it;
• Design and implement end-to-end automation flows connecting CRM, databases, communication tools and management platforms;
• Develop integrations via APIs and webhooks between systems that don’t have native connectors, including error handling, logging and alerts;
• Ensure production automations are reliable: monitoring, fallbacks and documentation of expected behavior;
• Build pipelines that move, transform and consolidate data between spreadsheets, CRM, databases and BI tools;
• Ensure traceability and consistency of the data that inform sales team and leadership decisions;
• Support the evolution of the internal data catalog, helping ensure sources are well mapped and documented;
• Gather requirements from user areas (Sales, CS, Finance), translate them into technical specifications and prioritize with SalesOps coordination;
• Participate in the architecture decisions for the team’s solutions — propose, question and defend approaches based on practical experience;

SalesOps Analyst

Support Engineer

• Realizar recálculos e retificações de obrigações fiscais e trabalhistas (ex.: DAS, Folha de Pagamento, eSocial, DCTFWeb);
• Conduzir análises e revisões em apurações tributárias e trabalhistas;
• Efetuar inclusões e simulações de Fator R, garantindo o correto enquadramento das empresas;
• Apoiar nas entregas de obrigações acessórias e cumprimento de prazos fiscais e trabalhistas;
• Participar do mapeamento e melhoria de processos, sugerindo práticas mais eficientes e seguras;
• Atuar em conjunto com demais áreas para garantir conformidade e qualidade nas entregas.

Analista de Suporte Fiscal

Analyst

• Regularize the tax status of legal entities across municipal, state and federal levels and with any necessary authorities.
• Execute complex regularization processes in payroll (personnel), tax, and accounting departments, as well as file federal, municipal and state ancillary tax obligations.
• Assist in preparing detailed quotes for complex services and inform clients about costs and the stages of the process.
• Perform consultative selling of regularization services by identifying clients’ specific needs.
• Monitor and update spreadsheets and regularization control reports, maintaining accurate records and clear communication with clients.
• Maintain communication with clients to advise them on outstanding issues and the progress of the regularization process.
• Initiate tax refund processes and voluntary disclosures, arrange tax installment plans, and issue payment guides for tax payments.
• File ancillary tax obligations such as Sped Contribuições, DCTF - Monthly, DCTF-Web, PGDAS, DASN, DEFIS and other returns related to Simples Nacional and Lucro Presumido company operations.

Regularization Analyst

Bookkeeper

• Conduct trainings on taxation, tax regimes and fiscal obligations;
• Advise clients on issuing service and/or product invoices;
• Explain how the Contajá platform works;
• Ensure the client begins operations with confidence and clarity about their tax processes;
• Identify recurring difficulties and propose improvements to training processes;
• Ensure a positive and welcoming experience at the start of the client journey.

Onboarding Analyst – Client Engagement, Accounting

• Conduct training sessions on taxation, tax regimes and fiscal obligations;
• Guide clients on issuing service and/or product invoices;
• Explain how the Contajá platform works;
• Ensure the client starts operations with confidence and clarity regarding their tax processes;
• Identify recurring difficulties and propose improvements to training processes;
• Ensure a positive, welcoming experience at the start of the customer journey.

Onboarding Analyst – Customer Training

• Analyze sales performance metrics
• Automate and maintain processes
• Verify and reconcile sales transactions
• Create and maintain performance tracking dashboards.

Sales Operations Analyst

• Handle customers via chat who request service cancellation.
• Understand the reason for cancellation through active listening and investigation.
• Present solutions and alternatives to reverse the cancellation and retain the customer.
• Conduct negotiations and objection handling aimed at customer retention.
• Accurately record cancellation reasons (churn) and interactions in the system.
• Escalate specific cases to the responsible teams when necessary.
• Ensure empathetic, agile, and solution-oriented support, even in conflict situations.
• Contribute to churn reduction and improvement of the customer experience.

Customer Success Analyst – Focus on Churn and Customer Retention

• Realizar atendimento via chat, com foco em demandas de DP;
• Orientar clientes sobre processos de folha de pagamento, admissões, demissões e férias;
• Apoiar na conferência de cálculos trabalhistas;
• Esclarecer dúvidas sobre encargos (INSS, FGTS, eSocial, etc.);
• Atuar na análise e resolução de inconsistências relacionadas ao DP;
• Garantir qualidade, agilidade e assertividade nos atendimentos;
• Registrar e acompanhar chamados até a resolução;

Analista de Atendimento, Foco em DP

• Provide client support focused on accounting-related inquiries;
• Advise on accounting entries and reconciliations;
• Assist with analysis of trial balances and financial statements;
• Clarify questions regarding tax and ancillary filing obligations;
• Identify and correct accounting inconsistencies;
• Ensure quality and clarity in the guidance provided;
• Log and follow up on support requests.