Contajá Contabilidade Online

Analyst

• Handle customers via chat who request service cancellation.
• Understand the reason for cancellation through active listening and investigation.
• Present solutions and alternatives to reverse the cancellation and retain the customer.
• Conduct negotiations and objection handling aimed at customer retention.
• Accurately record cancellation reasons (churn) and interactions in the system.
• Escalate specific cases to the responsible teams when necessary.
• Ensure empathetic, agile, and solution-oriented support, even in conflict situations.
• Contribute to churn reduction and improvement of the customer experience.

Customer Success Analyst – Focus on Churn and Customer Retention

• Realizar atendimento via chat, com foco em demandas de DP;
• Orientar clientes sobre processos de folha de pagamento, admissões, demissões e férias;
• Apoiar na conferência de cálculos trabalhistas;
• Esclarecer dúvidas sobre encargos (INSS, FGTS, eSocial, etc.);
• Atuar na análise e resolução de inconsistências relacionadas ao DP;
• Garantir qualidade, agilidade e assertividade nos atendimentos;
• Registrar e acompanhar chamados até a resolução;

Analista de Atendimento, Foco em DP

• Provide client support focused on accounting-related inquiries;
• Advise on accounting entries and reconciliations;
• Assist with analysis of trial balances and financial statements;
• Clarify questions regarding tax and ancillary filing obligations;
• Identify and correct accounting inconsistencies;
• Ensure quality and clarity in the guidance provided;
• Log and follow up on support requests.

Customer Success Analyst – Focus on Churn and Customer Retention

Analista de Atendimento, Foco em DP

Client Support Analyst, Accounting