Contajá Contabilidade Online

Analyst

• Atuar prioritariamente nas demandas do Reclame Aqui;
• Realizar contato com clientes por telefone, WhatsApp e chat;
• Entender cada cenário antes de propor qualquer solução;
• Conduzir negociações de forma estratégica;
• Intermediar as tratativas entre cliente e as áreas internas;
• Acompanhar cada caso até sua conclusão;
• Atuar diretamente na manutenção da reputação da Contajá;

Analista de CS, Reclame Aqui

• Respond to and resolve customer inquiries about accounting, tax, and payroll processes via chat, ensuring fast and efficient support;
• Identify and correct inconsistencies in accounting entries and reconciliations, ensuring the accuracy of financial information;
• Provide specialized technical support on the ContaJá platform, assisting customers in using features and resolving platform issues;
• Log and document support tickets, maintaining a detailed history for tracking and continuous improvement of support;
• Escalate complex cases to specialized teams when necessary, ensuring appropriate resolutions within established deadlines;
• Monitor and interpret updates in accounting and tax legislation, ensuring guidance provided is compliant with current regulations;
• Collaborate with internal teams such as Development and Product, providing strategic feedback to optimize the platform and improve processes;

Customer Support Analyst, Accounting

Sales

• Sales funnel management: Manage the sales funnel and organize your activities to serve customers at every stage;
• Engage in proactive (outbound) sales;
• Continuous learning: Keep up to date with new accounting regulations and practices to provide clients with accurate and current information;
• Provide customer service and complete sales within appropriate timeframes.

Sales Executive

Support Engineer

• Execute accounting tasks of medium complexity, performing analyses and reconciling tax and accounting information;
• Support the team in identifying inconsistencies, suggest necessary adjustments, and ensure processes comply with legal requirements;
• Contribute to the quality of deliverables and the reliability of generated reports.

Tax Support Analyst

General

• Monitor the portfolio of legalization processes, ensuring the progression of cases;
• Provide customer service via phone, chat and other communication channels;
• Act as a liaison between the client and the operations team, ensuring clear and efficient communication;
• Update clients on the status of processes and advise on outstanding items and requirements from the relevant authorities;
• Route and follow up on requests with operations to ensure timely resolution of demands;
• Clarify doubts and provide support throughout the customer journey;
• Deliver a high-quality service experience, contributing to customer satisfaction and retention;
• Identify opportunities to improve service and report situations that may impact the customer experience.

Corporate Processes Assistant

Full-stack Engineer

• Develop end-to-end full-stack products with back-end using Laravel and/or Node.js and front-end using Angular and/or Vue.js;
• Work AI-first on a daily basis, using tools such as Claude and Cursor as part of the development workflow (not just as API consumers, but within the actual build process);
• Turn specifications into product, maintaining quality and traceability;
• Ensure the quality of your work: write automated tests (unit and integration), validate the product against acceptance criteria, and cover regressions before deployment;
• Work in pair programming with other developers, using a structured and versioned approach;
• Contribute to the evolution of our development framework and execution standards;

Fullstack Developer, Mid-level

Attorney

• Responsible for the process of registering a company (CNPJ), carrying out all necessary procedures for company incorporation end-to-end — from feasibility analysis to registration in the MAT — and conducting procedural analyses aimed at correcting and mitigating any inconsistencies or errors.
• Manage company licensing processes, including migrations and contractual amendments; municipal tax registration; obtaining and issuing permits and operating licenses; requesting mandatory licenses; and authorizing issuance of invoices. Perform process analyses focused on correcting and mitigating potential errors or inconsistencies.

Legalization Analyst

Operations

• Develop internal applications for the sales team: message send management interfaces, operational dashboards, smart forms and data query tools;
• Iterate on existing products based on feedback from the sales team to improve usability, fix issues and add features;
• Document what has been built so another team member can maintain and evolve it;
• Design and implement end-to-end automation flows connecting CRM, databases, communication tools and management platforms;
• Develop integrations via APIs and webhooks between systems that don’t have native connectors, including error handling, logging and alerts;
• Ensure production automations are reliable: monitoring, fallbacks and documentation of expected behavior;
• Build pipelines that move, transform and consolidate data between spreadsheets, CRM, databases and BI tools;
• Ensure traceability and consistency of the data that inform sales team and leadership decisions;
• Support the evolution of the internal data catalog, helping ensure sources are well mapped and documented;
• Gather requirements from user areas (Sales, CS, Finance), translate them into technical specifications and prioritize with SalesOps coordination;
• Participate in the architecture decisions for the team’s solutions — propose, question and defend approaches based on practical experience;

SalesOps Analyst

• Realizar recálculos e retificações de obrigações fiscais e trabalhistas (ex.: DAS, Folha de Pagamento, eSocial, DCTFWeb);
• Conduzir análises e revisões em apurações tributárias e trabalhistas;
• Efetuar inclusões e simulações de Fator R, garantindo o correto enquadramento das empresas;
• Apoiar nas entregas de obrigações acessórias e cumprimento de prazos fiscais e trabalhistas;
• Participar do mapeamento e melhoria de processos, sugerindo práticas mais eficientes e seguras;
• Atuar em conjunto com demais áreas para garantir conformidade e qualidade nas entregas.

Analista de Suporte Fiscal

• Regularize the tax status of legal entities across municipal, state and federal levels and with any necessary authorities.
• Execute complex regularization processes in payroll (personnel), tax, and accounting departments, as well as file federal, municipal and state ancillary tax obligations.
• Assist in preparing detailed quotes for complex services and inform clients about costs and the stages of the process.
• Perform consultative selling of regularization services by identifying clients’ specific needs.
• Monitor and update spreadsheets and regularization control reports, maintaining accurate records and clear communication with clients.
• Maintain communication with clients to advise them on outstanding issues and the progress of the regularization process.
• Initiate tax refund processes and voluntary disclosures, arrange tax installment plans, and issue payment guides for tax payments.
• File ancillary tax obligations such as Sped Contribuições, DCTF - Monthly, DCTF-Web, PGDAS, DASN, DEFIS and other returns related to Simples Nacional and Lucro Presumido company operations.

Regularization Analyst

Bookkeeper

• Conduct trainings on taxation, tax regimes and fiscal obligations;
• Advise clients on issuing service and/or product invoices;
• Explain how the Contajá platform works;
• Ensure the client begins operations with confidence and clarity about their tax processes;
• Identify recurring difficulties and propose improvements to training processes;
• Ensure a positive and welcoming experience at the start of the client journey.

Onboarding Analyst – Client Engagement, Accounting

• Conduct training sessions on taxation, tax regimes and fiscal obligations;
• Guide clients on issuing service and/or product invoices;
• Explain how the Contajá platform works;
• Ensure the client starts operations with confidence and clarity regarding their tax processes;
• Identify recurring difficulties and propose improvements to training processes;
• Ensure a positive, welcoming experience at the start of the customer journey.