Computacenter

Learning and Development

• Identify and propose solutions to improve performance and satisfaction within SAP and GTS Operations
• Support complex issues related to purchasing processes, tools, and systems to ensure smooth day-to-day operations
• Provide support in key Inside Sales functions, including complex order placement and management through configuration, delivery requests to invoicing, while utilizing internal systems and tools
• Provide day-to-day training and serve as a source of knowledge and guidance to the Inside Sales team from end-to-end quote to invoice cleared
• Assist, encourage, and enable the sales teams to evaluate their requirements and determine solutions that meet the defined objectives
• Communicate and collaborate closely with Inside Sales teams and cross-stream business areas to drive improvements in performance
• Maintain proactive knowledge and understanding of Computacenter’s best practices and processes within the Sales and Inside Sales organizations
• Work on assignments and business improvement projects that are complex in nature
• Utilize focused judgment and positive initiative to resolve problems and make recommendations
• Maintain an 'own to resolution' attitude with open communication channels and promote intuitive ways to transfer knowledge across the team
• Create and update SAP documentation for the Inside Sales team, including maintaining, creating, and updating written and visual SAP process and training documentation
• Communicate, document, and demonstrate new processes and business change request releases
• Attend, participate, and communicate to peers the outcomes and actions from discovery sessions, meetings, and conferences
• Ensure business processes are aligned to equally ensure customer satisfaction is achieved
• Perform testing on tool enhancements and processes
• Understand and address business changes, improvements, and enhancements, particularly concerning purchasing processes, tools, and systems within GTS through change programs
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Embrace and support Computacenter’s mission and core values
• Identify process improvements and advise on EDI integration
• Evaluate and interpret internal as well as external customer or manufacturer inquiries regarding changes on feasibility, potential for improvement, and effort
• Plan, coordinate, and implement necessary steps for the realization of change projects
• Plan and execute test scenarios
• Support daily business with complex inquiries about purchasing processes, tools, and systems within GTS Operations
• Ensure representation and support of other team members
• Ensure know-how transfer within the team
• Facilitate team-internal communication and coordination
• Continuously develop product knowledge and CC internal End-to-End processes

Training Specialist, SME – Sales Processes, SAP

Designer

• Qualification of managed services opportunities
• Support the analysis of customer requirements
• Support the qualification of opportunities and customer requirements against the capabilities and strengths of CC Delivery units (ISPs) and the Service Catalogue
• Support of customer specific campaigns, coordination of marketing support, ensuring Computacenter brand compliance
• Assess and clarify customer requirements
• Map requirements against Computacenter existing capabilities
• Maximize the opportunities to utilize the Shared Service Factory and other core propositions
• Consider services outside of our existing capabilities
• Define and communicate requirements for Transition & Transformation
• Working closely and collaboratively with the Solution Manager, assist with the development of the solution/design (technical, operational, commercial)
• Create costing for developed service across the entire Services area
• Work jointly with Delivery teams, agree to the solution design & costing
• Work as part of a team on larger solutions to ensure that hand over to relevant support organization is successfully completed.
• Create complex pricing

Senior Service Designer

Operations

• Provide Leadership and accountability for initiatives driven by Delivery Leadership
• Responsibility for taking the lead on initiatives identified by the Delivery Leadership function
• Collaborate within Delivery Leadership and with other Business Areas
• Ensuring adoption and auditability of governance processes
• Actively engaging in Delivery Leadership strategy in conjunction with the Leadership Team
• Inspiring collaboration across the Delivery Leadership teams
• Working with the Delivery Directors to own and drive delivery improvements
• Accountability for driving Quality initiatives associated with the delivery of service
• Develop and execute business plans supporting Delivery Leadership’s operational and change objectives
• Communicate potential risks and issues to stakeholders as early as possible

Operational Excellence Director

Project Manager

• Responsible for direction, planning, coordination, implementation, execution and management of medium to large projects
• Provide coaching and mentoring to less experienced Project Managers/Project Coordinators
• Focus on project management activities in pre-sales and early post-sales phases
• Contribute to Project Management Office strategy planning
• Lead the planning and implementation of projects throughout the project lifecycle
• Oversee project scope, goals, and deliverables
• Manage project budget, resource allocation, and timelines
• Track project deliverables and drive risk mitigation
• Communicate with internal and external stakeholders on project updates
• Facilitate investigation, analysis, and remediation of issues and risks in strategic accounts
• Mentor other PMs in leadership and project methodologies
• Ensure accuracy of project documentation and obtain client sign-offs

Senior Project Manager

• Manage colleagues at ticket/request level in a contractual services deal
• Act as the first point of contact for technical content for onsite service personnel
• Ensure efficient and quality-assured service delivery
• Assess customer complaints or risks in service delivery
• Provide feedback to service management/delivery leadership
• Control and file acceptance protocols, service reports
• Implement operational measures to increase customer satisfaction
• Regularly review the performance of delivery networks

Vendor Operations Coordinator – Logistics, Warehouse

Support Engineer

• Develop application packages in MSI, MSIX, and Wrappers using PSADT, as well as native PowerShell scripts for various Windows operating systems
• Test and maintain software packages for distribution to user desktops, troubleshooting and resolving issues as they arise
• Create application packages for macOS environments
• Deploy applications in customer environments using Intune and MECM, actively monitoring deployments, remediating failures, and performing retirement activities for applications in Intune/MECM environments
• Create and maintain effective local documentation including standard operating procedures, best practices, and methodologies for application packaging and deployment
• Develop and maintain skills in Microsoft Windows, OS deployment and software packaging technologies
• Lead advanced troubleshooting and root cause analysis (RCA) to resolve issues efficiently, minimizing downtime and ensuring high-quality service delivery
• Provide technical mentorship, lead team improvement initiatives, and contribute to special projects to ensure operational excellence

Senior Technical Analyst – Application Packaging and Deployment

Financial Planning and Analysis

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Administers all variable compensation according to documented bonus plans and ensures compensation is properly accounted for and settled in the appropriate timetables.
• Ensures accuracy of data and inputs.
• Anticipates/identifies problems and proactively resolves them or highlights issues to management.
• Supports sales team by resolving commission payment inquiries.
• Calculate manual commission and bonus payments as required.
• Month end reconciliation work including commission sub ledger to income statement comparison and balance sheet account reconciliation.
• Gain and maintain a deep understanding of compensation plans, the Xactly and ERP systems, source data and related business concepts.
• Manage online commission tool and ensure the integrity of the data.
• Gain understanding of the calculations completed by the system across all plans.
• Develops and documents best practice process flows.
• Prepare monthly and ad hoc analyses.
• Conduct regular audits of compensation plans and employee information to ensure plans and records comply with Computacenter Inc programs and best practices.
• Embrace and support Computacenter’s mission and core values.

Financial Analyst

Consultant

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• As a Consultant within our Workplace Practice, you’ll play a key role in designing, implementing, and supporting large-scale Unified Endpoint Management (UEM) and End User Compute (EUC) solutions across Microsoft, Apple, and Android ecosystems.
• Deliver complex endpoint management solutions (design, implementation, enrolment, policy configuration, application deployment)
• Support customer engagements at a senior level, identifying risks and ensuring robust, secure solutions
• Work with industry-leading platforms like Microsoft Intune, JAMF, Workspace One, and Microsoft Endpoint Configuration Manager (MECM)
• Collaborate with application owners to streamline deployment processes and maintain version control
• Engage in individual consultancy projects, using Agile and Prince2 methodologies to deliver quality outcomes
• Stay ahead of the curve—maintain technical certifications and stay informed of evolving market trends, tools, and security standards
• Build trusted relationships with customers and key internal stakeholders
• Embrace and support Computacenter’s mission and core values.

Senior Modern Workplace Chief Consultant

Engineer

• Serve as the senior technical lead for all structured cabling, rack deployment and networking aspects of data center deployments.
• Ensure infrastructure solutions are designed and installed in accordance with BICSI, TIA/EIA, and customer-specific standards.
• Provide oversight and approval for network hardware installation, cable routing, and patching documentation.
• Lead onsite efforts during First Article Builds (FABs), Proof of Concepts (POCs), and network turn-ups.
• Manage technical delivery across project phases: design, implementation, and closeout.
• Direct and mentor onsite field teams including rack build technicians, low voltage technicians, cabling installers, and subcontractors.
• Support installation and connectivity of core/aggregation/leaf switches, firewalls, routers, and optical transport systems.
• Develop and maintain comprehensive engineering documentation including rack elevations, cable routing diagrams, and test results.
• Interface with customer technical teams, consultants, PMO, integration centers, and vendors.

Project Engineer – Data Center Hardware

• Partner with business leaders to deliver services that support company objectives
• Responsible for both the delivery of customer engagements and line management of around 15 project managers
• Accountable for assurance, governance & customer satisfaction
• Continuously maintaining and innovating the Practice capability
• Supporting growth with the development and delivery of standardized service offerings
• Providing thought leadership and subject matter expertise
• Operational and commercial management of the team
• Drive a high-performance culture across the Practice

Manager, Project Management – IT Hardware Service & Delivery

Manager

• Manage business-to-business relationships with assigned partners and vendors
• Partner with business leaders to deliver services supporting company objectives
• Manage relationship with partner(s) to build the brand and business
• Develop strategic plan for overall growth and engagement
• Drive change, innovation, and growth across Partner programs
• Maximize front and back-end processes for partner specific items
• Analyze and report on partner initiatives and key metrics
• Act as a point of escalation on complex issues
• Review forecast for opportunities to negotiate discounts and programs
• Manage and track Partner Rebates
• Communicate partner programs and processes to internal departments
• Manage Certification and Partner requirements
• Facilitate Internal & External QBR/BPs for assigned partner(s)

Partner Alliance Manager

Technical Recruiter

• Own full-cycle recruiting for solution sales and technical go-to-market roles
• Partner with Sales and Solution Leaders to understand solution portfolios
• Develop and execute targeted sourcing strategies
• Serve as a trusted advisor to hiring managers
• Manage offers, compensation discussions, and close candidates

Technical Recruiter – IT Solutions, Presales

Account Manager

• Managing business-to-business relationship with assigned partners and vendors.
• Developing a deep understanding of vendor requirements and delivering a commercially focused strategic sourcing function.
• Managing vendor accreditation programs.
• Negotiating with vendors to deliver best pricing and terms.
• Communicating partner programs and processes to internal departments.
• Driving change, innovation, and growth across Partner programs.

Vendor Partner Manager

• Own full-cycle recruiting for solution sales and technical go-to-market roles
• Partner with Sales and Solution Leaders to understand solution portfolios and market trends
• Develop and execute targeted sourcing strategies for passive talent
• Translate technical and commercial requirements into job advertisements
• Serve as a trusted advisor to hiring managers on market trends and candidate profiles
• Deliver an exceptional candidate experience, from first contact through offer acceptance

Pre-Sales Technical Recruiter

Account Executive

• Ensure proper delivery of all products and services is completed to customer specifications
• Collaborate with Sales, Partner Management, Integration Centers, Finance, and other cross-functional teams regarding customer projects and orders
• Manage logistics between Computacenter, the Integration Centers, and vendors for scheduled deliveries
• Provide regular data and timeline updates to customers and Finance teams
• Communicate regularly with Commercial Partner Management teams
• Provide status reports to Account managers, project teams, and Partner Management
• Manage and coordinate execution of all open requests, open quotes, open purchase orders, escalated orders, and at-risk projects
• Review all Salesforce CRM reporting and assist in managing open opportunities
• Create and maintain accurate forecasts and a database of historical deals, pricing, and technology preferences
• Conduct general administrative project management duties as necessary
• Embrace and support Computacenter’s mission and core values