Computacenter

Paralegal

• Manage the administration of a variety of customer facing agreements
• Work closely with a variety of internal teams to support the contract process from start to finish
• Partner with business leaders to deliver services that support company objectives
• Manage the administration of the review, analysis, proofreading, and redlining of agreements
• Ensure the maintenance of contract templates in computer system; update contract templates as needed
• Draft and negotiate terms and conditions for simple contracts
• Safeguard the maintenance of contracts database
• Interact with clients and participate in the contract negotiation process
• Maintain deadlines on deliverables and communicate on ongoing basis with business partners
• Liaise with other departments to ensure contractual terms and conditions are acceptable
• Oversee team so Contracts Team acts as point of first contact for the Legal team
• Provide appropriate reporting to management as needed
• Perform other administrative tasks requested by manager.

Senior Contracts Paralegal

Project Manager

• Lead the planning and implementation of project(s) throughout the project lifecycle, initiation through closure
• Oversee the review of project scope, goals and deliverables both internally and externally
• Oversee and develop a project task list (tracker), risk/issue/action, project contacts and a full scale project plan as required
• Assemble and coordinate project resources both internally, externally and with 3rd parties
• Manage project budget, resource allocation, project plan, project trackers and project timelines as required
• Track and advise on project deliverables and tasks using appropriate applications, systems, and/or tools
• Own and resolve any issues that arise during the project and drive risk mitigation
• Drive team accountability for project results of staying on-budget, on-schedule, and maintain client satisfaction
• Communicate with internal and external stakeholders including project scope, tasks, deliverables, goals, resources, schedules and budgets
• Identify resources required to fulfill project delivery, collaborating with other Project Managers, the Resource Management Group and other groups as required
• Oversee all products and corresponding issues, coordinating with customer and Computacenter Sales and Engineering teams
• Provide status reporting throughout the project to stakeholders on progress against project schedule, and any issues and their accompanying mitigations
• Ensure all project team timecards, expense reports, status reports, issue documentation, project tracker(s), project plan(s) and project documentation are entered and/or updated into approved applications & systems in a timely fashion, verifying accuracy and completeness
• Obtain client sign-off on the Project Completion Form
• Perform invoicing and project closure functions including sending and following up on Customer Satisfaction Survey’s
• Mentor those around them in aspects of leadership, methodology, tools, and navigating difficult customer environments
• Conduct mid-project health checks as well as after-action meetings for continual improvement

Collections

• Monitor accounts receivable to reduce DSO and minimize late payments and bad debt
• Analyze customer accounts on an as-needed basis to prioritize collection efforts
• Support/Deliver improvements to enhance customer satisfaction
• Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines
• Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable
• Raise disputes as needed/when appropriate
• Provide additional information to the dispute management team as needed to help resolve disputes
• Recognize customer needs and respond in a timely manner
• Collaborate with internal associates to resolve disputes and issues regarding customer accounts
• Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances
• Drive to achieve and support team in achieving individual and team performance targets by metrics
• Research and provide direction to Treasury team to apply open credits and payments when applicable
• Maintain invoice status detail in SAP
• Understand and adhere to policies and procedures
• Work on several different tasks or projects at one time
• Collaborate with others on the team to identify best practices and achieve best results
• Special projects as assigned
• Out-of-state travel possible.

Collections Specialist II

Sales

• Drive software-led opportunities across enterprise customers
• Shape and win deals through frameworks, contracts, and commercial routes
• Lead opportunities end-to-end—from qualification through to contract and handover
• Work closely with account teams, partners, and customers to deliver value-led solutions
• Help customers optimise software spend, reduce risk, and improve visibility across their estates
• Design and implement technically, commercially and logistically innovating solutions and product-related services for our customers
• Optimise opportunities across VAR, frameworks and other core propositions
• Oversee the creation of, and be a key contributor to, presentations and bid material
• Acts as a subject matter lead within the software community

Software and Licensing Sales Specialist

ServiceNow

• Participate in Test planning to provide estimates on Test preparation, Test execution based on requirement analysis
• Review test plan
• Create detailed Test cases against requirements
• Conduct Test execution against test cases
• Log defects against failed test cases and/or other defects not mapped to any test cases with details in Spira
• Provide daily progress updates, issues/blocks during test execution that impacts timelines to the Test Manager and/or project PMs.

Technical Analyst – ServiceNow Testing

Operations

• Prepare and issue accounts receivable invoices, pro forma invoices, and credit/debit notes
• Prepare and validate customer and leasing provider data
• Review and reconcile customer rental documentation with leasing provider contracts
• Create domestic and international invoices
• Review accounts payable invoices and reconcile with leasing providers
• Support resolution of open receivables with Accounts Receivable and Collections
• Prepare operating lease contracts and assets for refinancing
• Prepare and review contract appendices
• Create, amend, and cancel contracts including AR/AP validation
• Maintain filing and archiving of contracts in SAP, databases, and spreadsheets
• Manage assets and end-of-term activities including returns and logistics coordination
• Prepare calculations and quotations for buyouts, extensions, and insurance claims
• Perform AR/AP invoice reviews and reconciliation with leasing providers
• Provide reactive customer support
• Prepare SAP reports and analyses
• Calculate and initiate monthly accruals and perform margin reviews
• Review logistics provider invoices
• Act as an interface between Sales, Customers, Leasing Providers, Finance, and Collections
• Maintain active relationships with leasing partners
• Own operational leasing and payment schedule processes
• Support continuous process improvement with SAP, Finance, and Sales
• Participate in relevant IT and software projects
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values

Technology Leasing and Financing Operations Support

• Managing and maintaining relationships with Computacenter Sales Specialists, Account Managers, and Sales management
• Collaborating with sales teams to identify and develop new opportunities where customer financing is required, and to support the overall sales solution offered
• Promoting and enhancing understanding and awareness of customer financing throughout the company
• Negotiate financing terms and conditions with customers to achieve mutually beneficial outcomes
• Working with recognized Computacenter financing partners to provide suitable customer financing solutions
• Collaborating with the operations team to ensure efficient processing and ongoing management of customer financing
• Source and manage competitive pricing from international funding partners
• Support operational teams to ensure accurate processing and ongoing management of financing agreements
• Support the monitoring and reporting of market and competitive activities
• Maintain a strong commercial acumen and understanding of relevant accounting standards related to lease and payment-agreement products
• Communicating, connecting, and negotiating internally and externally to facilitate the development of profitable new business and sustainable relationships
• Provide support to the UK Head of Financing Solutions where required
• Complying with health and safety policies and other requirements
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Embrace and support Computacenter’s mission and core values

Technology Leasing Sales Support Consultant

Human Resources

• Embrace and support Computacenter’s mission and core values.
• Partner with Sales and Solutions leaders to shape HR strategies that improve growth, productivity, and profitability.
• Serve as a trusted advisor on organizational design, business alignment, workforce planning, and talent strategy.
• Align people priorities with go-to-market goals across North America.
• Advise senior leaders on complex HR issues, organizational design, and more effective ways of working.
• Lead organizational change, including restructures, growth initiatives, and culture transformation.
• Support M&A activity, including due diligence and post-integration alignment.
• Reduce complexity, streamline processes, and improve cross-functional collaboration.
• Lead workforce planning to ensure the right talent, structure, and capabilities to deliver results.
• Support Talent Acquisition to build strong pipelines and hire high-performing sales and solutions talent.
• Drive succession planning and leadership pipeline development across sales and solutioning organizations as well as cross functionally with Professional Services and Managed Services.
• Provide expert guidance on complex employee relations matters, ensuring fairness, consistency, and legal compliance.
• Build effective relationships with key stakeholders, including cross functional and Group functional leaders.
• Ensure consistent application of HR policies, procedures, and governance standards.
• Lead engagement initiatives across Sales, including action planning from survey results.
• Promote a high-performance, inclusive culture aligned with company values.
• Identify and mitigate retention risks, especially among top performers.
• Use HR and business metrics to assess performance and identify improvement opportunities.
• Provide data-driven insights to support strategic decisions.
• Monitor workforce trends and address emerging risks proactively.
• Advance enterprise initiatives through cross-country and cross-functional collaboration.
• Partner with global HRBP teams to ensure consistency and share best practices.
• Lead or coordinate virtual HR teams to deliver consistent, high-quality support.
• Model strong HR partnership and credibility with senior leadership.

Senior Human Resource Business Partner – Sales

Manager

• Lead and manage the delivery of run and change services to deliver what’s promised to customers
• Objectively manage performance of internal and partner delivery teams
• Continually improve both the efficiency and effectiveness of delivery processes and services
• Identify risks in service delivery and take measures to eliminate risks
• Lead change for customers and pull the organization together for complex changes
• Ensure compliance and manage exceptions in contract schedules
• Manage the finances of the account to ensure accurate forecasting and cost management
• Define and support the engagement strategy with the customer and stakeholders

IT Service Delivery Manager – Infrastructure and Networking

• Lead and manage the delivery of run and change services
• Objectively manage performance of internal and partner delivery teams
• Identify risks in service delivery and take measures to eliminate or avoid them
• Work with the Snr Delivery Lead/Delivery Director to support account strategy
• Contribute to and deliver against a communications plan for internal and external stakeholders
• Support Group Services in the development and negotiation of contract changes
• Manage finances of account or assigned services for accurate forecasting and cost management
• Define and support engagement strategy with customer stakeholders according to the account team

IT Service Delivery Manager – Field Logistics

• Monitor accounts receivable to reduce DSO and minimize late payments and bad debt
• Analyze customer accounts on an as-needed basis to prioritize collection efforts
• Support/Deliver improvements to enhance customer satisfaction
• Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines
• Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable
• Raise disputes as needed/when appropriate
• Provide additional information to the dispute management team as needed to help resolve disputes
• Recognize customer needs and respond in a timely manner
• Collaborate with internal associates to resolve disputes and issues regarding customer accounts
• Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances
• Drive to achieve and support team in achieving individual and team performance targets by metrics
• Research and provide direction to Treasury team to apply open credits and payments when applicable
• Maintain invoice status detail in SAP
• Understand and adhere to policies and procedures
• Work on several different tasks or projects at one time
• Collaborate with others on the team to identify best practices and achieve best results
• Special projects as assigned
• Out-of-state travel possible
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Embrace and support Computacenter’s mission and core values

Collections Analyst II

Support Engineer

• Provide onsite IT support for laptops, desktops, mobile devices, and peripherals via TechBar and desk-side support
• Deliver Level 2 support, including hardware, system software, and workplace troubleshooting
• Manage and coordinate vendor support for server and hardware issues
• Own and manage the full ticket lifecycle (log, monitor, communicate, resolve, close) in line with SLAs
• Handle IMAC activities (Install, Move, Add, Change) including device setup, collection, and user onboarding/offboarding
• Maintain spares inventory to meet agreed service levels
• Support executive meetings, boardrooms, and events (AV setup & troubleshooting)
• Analyse incident trends and proactively recommend improvements
• Collaborate with Service Desk (L1), L3 teams, and other stakeholders to improve resolution efficiency
• Maintain and update process documentation and procedures
• Drive continuous service improvement initiatives

Senior IT Support Engineer

DevOps Engineer

• Automate everything that current technology allows
• Accelerate the delivery of services and applications
• Help development teams adopt modern agile practices
• Support operations
• Work on highly engaging IT projects

IT Specialist – DevOps, Multi-Cloud

• Lead discovery workshops to assess observability maturity and define tailored roadmaps aligned to business and IT objectives
• Assess current monitoring and observability maturity for Enterprise Organizations & recommend tooling strategies, often leveraging platforms like Dynatrace for full-stack visibility
• Translate business and technical requirements into actionable observability use cases to support change management and enablement initiatives
• Advise on tools, platforms, and best practices (e.g., Open Telemetry, SIEM vs Observability, Telemetry Management, SRE principles)
• Design end-to-end observability architectures, including Logs, metrics, traces, profiles etc., Distributed tracing frameworks/APM tooling, Infrastructure & cloud monitoring, Synthetic and real‑user monitoring
• Create telemetry data pipelines and instrumentation strategies
• Ensure scalable, secure, and cost‑efficient observability patterns
• Deploy and configure observability platforms such as Dynatrace, Splunk, Grafana Cloud, Cribl, Elastic
• Implement Open Telemetry collectors, agents, and SDK instrumentation strategies
• Build dashboards, alerts, and automation workflows
• Analyze application, infrastructure, and network performance issues
• Lead root cause analysis and performance optimization initiatives
• Enable proactive detection through anomaly detection and alert tuning

Senior IT Expert – SRE, Observability

Consultant

• Work in Delivery on Workplace transformation projects (deployment, migration, redesign)
• Provide ongoing support and mentorship to our consultants
• Promote knowledge sharing, skills development, and team spirit
• Deliver high-value projects for our large enterprise clients
• Act as a trusted advisor to our clients
• Contribute to pre-sales activities (requirements analysis, cost estimation, technical proposals)
• Participate in the development of the Practice (standards, methods, knowledge capitalization)
• Represent the Practice and its quality requirements