Computacenter

Manager

• Manage colleagues in the service at ticket/request level
• Operationally manage employees and teams at work package level
• Act as the first point of contact for technical content
• Ensure timely and quality-assured service delivery
• Support teams in case of technical problems
• Assess and assign customer complaints or risks
• Provide feedback to service management/delivery leadership

IT Team Manager

Executive Assistant

• Perform a variety of administrative tasks and support our company’s senior-level managers.
• Manage calendars, make travel arrangements and prepare expense reports.
• Act as the point of contact among executives, employees, clients and other external partners.
• Manage information flow in a timely and accurate manner.
• Oversee the performance of other clerical staff.
• Organize and maintain the office filing system.

Consultant

• Assess Customer environment and make design and solution recommendations
• Act as liaison between Pre-Sales and Delivery teams
• Provide design, deployment and implementation services of single or multi-vendor solutions in a Data Center environment
• Handle issues escalated by Engineers and Sr. Engineers
• Troubleshoot multi-vendor issues
• Lead a Project team
• Be current with vendor offerings and technology
• Be available to meet the customers IT needs
• Achievement of utilization targets
• Physically able to lift up to 50 lbs.
• Provide after-hours on-call support
• Understand and abide by all security and operational policies
• Build and maintain relationships with key stakeholders across Computacenter
• Ensure safety and security of facility
• Embrace and support Computacenter’s mission and core values.

Data Center Consultant

Support Engineer

• Provide IT & End User support (EUS)
• Assist users with raising Helix tickets or work orders
• Provide JML support for provisioning/recovering EUS assets and accessories locally in the Deerfield, IL office
• Deliver IT Induction for new joiners locally in the Deerfield, IL office
• Provide EUS & IT asset collection, maintenance, storage, provisioning, and inventory support locally
• Maintain laptop stock at optimum levels for the JML process in conjunction with the IT team
• Provide white-glove EUC support for onsite users
• Create Helix tickets for IT support on behalf of VIP users and provide necessary assistance and guidance
• Assist users with IT issue resolution in conjunction with IT teams
• Track and maintain laptops and accessories provided to users
• Create and maintain Helix KEDB knowledge articles specific to the local site and user needs for faster resolution

Information Technology Support Engineer

• Work closely with managers to provide administrative support
• Extensive diary management
• Booking and arranging meetings; ensuring meeting rooms, catering requirements are taken care of
• Meeting preparation; producing agendas, producing minutes, and following up on actions
• Assisting with presentations for internal and external stakeholders
• Representing the managers, ensuring they are kept up to date with all relevant information
• Management and vetting of emails
• Creating suitable responses on behalf of the director where appropriate
• Prioritisation of emails and categorisation
• Responsible for the management of ad-hoc projects
• Assist with wider communications

Personal Assistant

Engineer

• Installation and cabling of network hardware
• Support for the administration of LAN, WLAN and WAN environments
• Configuration of network devices (e.g., switches, routers, firewalls)
• Monitoring of network environments
• Participation in the analysis and resolution of incidents
• Support for projects introducing or optimizing network technologies

Networking Engineer

Administration

• Efficient Order Processing: Own the timely, accurate entry of sales orders into the system, ensuring compliance with customer SLAs and expectations
• Collaborative Problem-Solving: Partner with internal teams, including Purchasing, to resolve non-standard orders and handle issues like margin blocks, credit breaches, or export controls
• Lead with Accuracy: Examine customer orders, ensuring specifications, quantities, pricing agreements, and all other requirements are flawless before processing
• Drive Satisfaction: Handle returns, process credits, and resolve any order or invoice queries with speed and efficiency, ensuring a right-first-time approach
• Stay Ahead: Continuously update your systems knowledge, ensuring you stay on top of any changes and new tools to improve order management
• Customer Success Champion: Regularly collaborating with internal teams to obtain information related to sales order processing
• Create Value: Select the appropriate delivery service, configuration, and other value-added services as required by the customer.

Junior Sales Order Administrator

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Oversee the day-to-day execution of enterprise infrastructure and workplace deployments.
• Ensure project scope, timelines, budgets, and quality standards are met consistently across assigned initiatives.
• Act as the primary escalation point for technical or operational issues at the project level.
• Lead technical planning and field execution for: Structured cabling (copper and fiber), High-density wireless (Cisco, Meraki, Aruba), Workplace endpoint hardware (desktops, laptops, peripherals), IDF/MDF design and remote site buildouts.
• Ensure installation best practices, compliance, and documentation standards are followed.
• Support modernization of legacy infrastructure and adoption of hybrid workplace solutions.
• Provide coaching, technical guidance, and daily oversight for field engineers and technicians.
• Support training, mentoring, and development aligned to emerging technologies and project demands.
• Conduct site readiness assessments and ensure crews are equipped to deliver against client expectations.
• Enforce quality standards, field documentation protocols, and safety compliance across active projects.
• Participate in audits, inspections, and post-project reviews to support continuous improvement.
• Monitor field performance metrics and help drive corrective actions when necessary.
• Collaborate with Sales, PMO, and Solutions Architects to ensure readiness for new deployments.
• Participate in client site walks, kickoff meetings, and technical discovery sessions.
• Support pre-sales scoping by reviewing Statements of Work (SOWs), resource plans, and project estimates.
• Work with OEMs and third-party vendors to ensure delivery standards and technical compatibility.
• Help onboard and manage subcontractors, ensuring alignment with field expectations and safety requirements.
• Embrace and support Computacenter’s mission and core values.

Practice Manager

Product Manager

• Advise the business and customers of the right products for their business requirements at the right price and the risks associated with product lifecycle
• Provide product evaluation in a consistent way to enable to be competitive, increase our win rate and make recommendations to maintain or enhance Technology Sourcing profitability
• Facilitate technical evaluation of products for customers via either PS Consultancy, CC Labs or LTS Technical Services
• Use of Computacenter IP, knowledge of market trends and third party tooling to facilitate commercial benchmarking at both a device and component level
• Provide platform agnostic, (WinOS, MacOS, ChomeOS) high level technical expertise
• Provides multi-vendor device options to the business of how to maintain product margins in line with customer agreements, particularly new product selection for seamless transition
• International engagement – enabling TS capability by liaising with our partners and customers globally to provide the same or similar products to meet our customers contractual obligations
• Advise and work closely with colleagues, delivering accurate and latest product information enabling smooth delivery of our international customer contracts
• Provide early visibility of upcoming product changes and roadmaps
• Act as a point of escalation on complex technology sourcing product requirements
• Liaise with colleagues and stakeholders to ensure adoption of best practice
• Establish productive relationships and networks at Senior Management level to build and maintain internal and external relationships
• Support Customers environmental agenda through sustainability reporting in partnership with our vendors
• Works as part of extended customer team and understand the roles of other team members and how you can add value to the operation in a pre-sales and delivery capacity
• Contribute to business strategy to help grow and develop the business in line with GTS targets
• Achievement of high customer satisfaction levels
• Effective cascade and delivery of objectives
• Has good appreciation of contractual or commercial terms and conditions and can negotiate
• Can build strong relationships with named suppliers
• Can work across multiple geographies to support Group wide product lifecycle processes

Inside Sales

• You are the first point of contact for customer inquiries related to quote preparation and/or order processing.
• You communicate with and support our business partners across all channels.
• You act as the link between Sales, technical experts, our internal interfaces, and suppliers and manufacturers, including in an international context.
• As a complementary responsibility, you also manage master data maintenance and other general tasks related to dedicated customer support.

Inside Sales Specialist

Solutions Engineer

• Develop creative, efficient, and low-risk solutions for managed services tenders that inspire both customers and colleagues.
• Work independently while following established processes to produce coherent solution designs.
• Impress customers during presentations and contract negotiations through expertise and professional demeanor.
• Maintain close contact with the team and customers to keep projects focused and goal-oriented.
• Design solutions collaboratively with sales teams, partners, and service units, contributing to overall success.

German Speaking Solution Architect – Workplace

Procurement

• Act as an integrator across leadership teams to align priorities and drive forward the TS strategy.
• Support the alignment of European and North American TS businesses and embed the Group Operating Model.
• Lead cross functional initiatives and deliver operational improvement and change projects.
• Own governance and performance reporting for TS Europe, including progress against the GTS three-year Plan.
• Partner with Finance and HR on workforce planning, financial reporting and performance insights.
• Enable strong engagement with Country Unit Sales teams through timely, relevant information sharing.
• Produce high quality presentations and briefings for internal, external and partner events.
• Lead a small communications team in planning and executing impactful internal communication across the TS Europe organisation.
• Develop and sustain leadership engagement and visibility through engaging communications content and events.
• Ensure effective leadership team meetings with clear agendas, action tracking and collaborative opportunities.
• Support additional tasks requested by TS Europe and GTS leadership.

Senior Business Manager – Technology Sourcing

ServiceNow

• Act as the technical design authority for complex ServiceNow solutions.
• Design and govern high quality ServiceNow solutions aligned to business processes and platform best practices.
• Translate business and functional requirements into robust technical architectures and implementation designs.
• Provide architectural governance, identifying and mitigating technical and delivery risks early.
• Act as a trusted technical partner to customers, communicating complex technical concepts clearly.
• Ensure adherence to coding, design, and delivery standards, producing appropriate technical documentation.
• Support system testing and UAT, and drive improvements in application performance, stability, and maintainability.
• Escalate delivery risks and issues to ensure successful outcomes.
• Work collaboratively across all ServiceNow CoE teams, contributing to shared standards, best practice, and continuous improvement.

ServiceNow Technical Architect

• Lead architecture, design, deployment, and optimization of VMware Cloud Foundation (VCF) and Dell PowerFlex solutions
• Integrate advanced VCF 9.0 capabilities and Dell PowerFlex features into enterprise environments
• Conduct workshops and lead internal technical training
• Oversee integration with third-party storage and automation tools
• Create and deliver technical documentation and best-practice guidelines
• Participate in pre-sales efforts, technical scoping, and proposals
• Troubleshoot multi-vendor issues and create remediation plans
• Achieve and maintain industry and partner-focused certifications

Lead Consultant

• Do you keep track of complex contract landscapes and feel comfortable working at the interface between customers, engineering and internal teams?
• As a Contract Manager – Managed Services (m/f/d) you ensure that master agreements are correctly managed, data is maintained consistently and changes are handled professionally:
• You act as the primary contact for our customers and serve as the interface to internal specialist departments.
• You take ownership of master agreements and manage all contract changes.
• You prepare and clean device data.
• You are responsible for end-to-end data quality.
• You support the migration to ServiceNow.