IT Service Delivery Manager – Field Logistics

Computacenter

Delivery Manager managing service and change delivery for Computacenter clients. Overseeing governance models to ensure service excellence and financial targets are met.

Posted 6/12/2026full-timeSan Francisco • California, New York, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Lead and manage the delivery of run and change services
Objectively manage performance of internal and partner delivery teams
Identify risks in service delivery and take measures to eliminate or avoid them
Work with the Snr Delivery Lead/Delivery Director to support account strategy
Contribute to and deliver against a communications plan for internal and external stakeholders
Support Group Services in the development and negotiation of contract changes
Manage finances of account or assigned services for accurate forecasting and cost management
Define and support engagement strategy with customer stakeholders according to the account team

Requirements

What you’ll need

Legally eligible to work in the United States
Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
Experienced practitioner in IT Service Management
Trained in ITIL, possibly to Expert status
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail
Strategic thinking and tactical execution skills
Good knowledge of the IT industry and understanding of IT technologies and products
Excellent written and verbal communication skills
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Understanding of product supply chains
Commercially astute

Benefits

Comp & perks

competitive compensation plans
attractive mix of benefit plans to contribute to good health
future financial security
peace of mind

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT Service ManagementITILSAPMS OfficeMS Teamsfinancial forecastingcost managementanalytical skillsproduct supply chainscontract negotiation

Soft Skills

attention to detailstrategic thinkingtactical executionwritten communicationverbal communicationself-organizationtime managementprioritizationtrust buildingresilience

Certifications

Bachelor’s degreeITIL Expert