Collections Analyst II

Computacenter

Collections Analyst II responsible for collecting on past due receivables and enhancing customer satisfaction at Computacenter. Collaborating with teams and reporting on accounts receivable analysis.

Posted 6/9/2026full-timeCalifornia, New York, Texas • 🇺🇸 United StatesSeniorLead💰 $75,000 per yearWebsite

About the role

Key responsibilities & impact

Monitor accounts receivable to reduce DSO and minimize late payments and bad debt
Analyze customer accounts on an as-needed basis to prioritize collection efforts
Support/Deliver improvements to enhance customer satisfaction
Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines
Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable
Raise disputes as needed/when appropriate
Provide additional information to the dispute management team as needed to help resolve disputes
Recognize customer needs and respond in a timely manner
Collaborate with internal associates to resolve disputes and issues regarding customer accounts
Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances
Drive to achieve and support team in achieving individual and team performance targets by metrics
Research and provide direction to Treasury team to apply open credits and payments when applicable
Maintain invoice status detail in SAP
Understand and adhere to policies and procedures
Work on several different tasks or projects at one time
Collaborate with others on the team to identify best practices and achieve best results
Special projects as assigned
Out-of-state travel possible
Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
Embrace and support Computacenter’s mission and core values

Requirements

What you’ll need

Legally eligible to work in the United States
High school diploma or equivalent; Bachelor’s Degree in Accounting, Finance, Business or related field preferred
Minimum of seven years of experience in B2B Collections
Strong attention to detail and emphasis on accuracy
Excellent analytical skills, including account reconciliation and problem-solving ability
Ability to work efficiently and productively, ability to prioritize and work independently or with minimal supervision
Excellent verbal, written and interpersonal communication skills
Ability to interact and build relationships with customers, sales, team personnel and others
Demonstrated ability to provide excellent customer service
Highly motivated to meet personal, team, and corporate goals
Willingness to learn: Shows a personal commitment to training and development
Good computer software skills (MS Excel/Word/Outlook), SAP experience a plus
Flexibility to work overtime when required

Benefits

Comp & perks

Competitive compensation plans
Attractive mix of benefit plans for health, financial security, and peace of mind

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B CollectionsAccount ReconciliationAnalytical ReportingDispute ManagementInvoice ManagementCustomer Account AnalysisPerformance MetricsProblem-SolvingAttention to DetailAccuracy

Soft Skills

Customer ServiceInterpersonal CommunicationTeam CollaborationTime ManagementIndependenceMotivationFlexibilityAdaptabilityPrioritizationWillingness to Learn

Certifications

Bachelor’s Degree in AccountingBachelor’s Degree in FinanceBachelor’s Degree in Business