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Senior IT Support Engineer
ComputacenterSENIOR IT Support Engineer providing onsite technical support in Belgium. Supporting end-users with technical issues while working within an international EMEA team.
About the role
Key responsibilities & impact- Provide onsite IT support for laptops, desktops, mobile devices, and peripherals via TechBar and desk-side support
- Deliver Level 2 support, including hardware, system software, and workplace troubleshooting
- Manage and coordinate vendor support for server and hardware issues
- Own and manage the full ticket lifecycle (log, monitor, communicate, resolve, close) in line with SLAs
- Handle IMAC activities (Install, Move, Add, Change) including device setup, collection, and user onboarding/offboarding
- Maintain spares inventory to meet agreed service levels
- Support executive meetings, boardrooms, and events (AV setup & troubleshooting)
- Analyse incident trends and proactively recommend improvements
- Collaborate with Service Desk (L1), L3 teams, and other stakeholders to improve resolution efficiency
- Maintain and update process documentation and procedures
- Drive continuous service improvement initiatives
Requirements
What you’ll need- Proven experience in IT support (L2) in a corporate or enterprise environment
- Strong expertise in: Windows 10/11 troubleshooting & configuration
- Microsoft 365 and enterprise applications
- Hardware diagnostics (laptops, desktops, printers, peripherals)
- Mobile Device Management (MDM)
- Network troubleshooting (LAN/Wi-Fi connectivity)
- Audio-visual / meeting room technologies
- Experience with ticketing systems and SLA-driven environments
- Familiar with ITIL-based support processes
- Excellent customer-facing and communication skills
- Strong ownership mindset and accountability
- Highly organized with the ability to manage priorities independently
- Problem-solver with a proactive and solution-oriented approach
- Adaptable to change and able to work in a dynamic, international environment
- Fluent in Dutch and English
Benefits
Comp & perks- Work in a customer-facing, high-impact environment
- Be part of a collaborative international IT team
- Opportunity to drive service improvements and innovation
- Exposure to modern workplace technologies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportLevel 2 supportWindows 10Windows 11Microsoft 365hardware diagnosticsMobile Device Managementnetwork troubleshootingaudio-visual technologiesticketing systems
Soft Skills
customer-facing skillscommunication skillsownership mindsetaccountabilityorganizational skillsproblem-solvingproactive approachadaptabilityindependent management of prioritiessolution-oriented