Computacenter

Account Executive

• Partners with team members to deliver services that support company objectives and that are consistent with Computacenter values
• Collaborates with Inside Sales management and team members as well as other cross functional teams on an as needed basis regarding customer projects and orders
• Uses Computacenter systems and process to enter and track orders
• Provides regular data and timeline updates to Inside Sales Management
• Assists in providing status reports to Account managers, project teams, and Partner Management
• Follows defined processes and procedures to assist in the coordination and execution of open requests, open quotes, open purchase orders, and escalated orders
• Assists in entering and managing open opportunities within team and follows up directly with Customer Executives and Inside Sales management
• Coordinates with Customer Executives in creating and maintaining a database of historical deals, pricing, and technology preferences across the customer base
• Conducts general administrative duties as necessary
• Embraces and supports Computacenter mission and core values

Junior Inside Sales Representative

Sales

• Define and execute the North America Sales Enablement strategy in partnership with Sales, Marketing and HR leadership
• Translate business goals and market dynamics into scalable, high-impact enablement plans that accelerate sales performance and retention
• Partner with executive leadership to align enablement investments with revenue growth, talent development, and customer outcomes
• Lead creation and continuous evolution of a world-class onboarding program for new Account Executives and Solution Sales professionals — reinforcing product mastery, value proposition, sales methodology, and process rigor
• Build progressive, role-based learning paths that support sellers at all stages of their careers
• Champion varied learning modalities (in-person, virtual, eLearning, simulations, AI tools, blended experiences) to drive engagement and retention
• Oversee the development and delivery of ongoing sales training, workshops, webinars, and reinforcement programs aligned to selling motions, buyer needs, and organizational priorities
• Ensure enablement content, playbooks, tools, and best practices are widely adopted
• Own the sales enablement technology stack — including LMS, content repositories, learning analytics, and AI tools — to enhance delivery, adoption, and efficiency
• Deliver training and coaching on enablement platforms and tools to maximize operational excellence and sales productivity
• Define, track, and report on key enablement metrics (e.g., ramp time, training effectiveness, content utilization, quota attainment, win rates, sales cycle improvement)
• Use data, feedback loops, and performance insights to continuously refine programs and demonstrate ROI
• Provide senior leadership with enablement insights that help shape forecasting, talent development, and strategic resource allocation
• Act as a strategic partner to align enablement into broader business processes and initiatives
• Drive change management and adoption of new methodologies, tools, and processes across the revenue organization
• Collaborate with global enablement teams to share best practices and standardize approaches where appropriate

Sales Enablement Director

Project Manager

• Manages project take-on in a structured with a quality first approach
• Ensures there is no solution or service creep (against proposal or contract)
• Identification of the supply chain shares on the basis of the contract won with hardware supply share
• Preparation, implementation and follow-up of customer appointments or workshops with the customer
• Conceptual design of supply chain relevant processes according to current standards, best practices and efficiency aspects
• Clarification of opportunities and risks with the account team
• Intensive and timely coordination with the relevant team leaders within GTS
• Participation in transition meetings and workshops concerning the implementation for the customer
• Final acceptance of the processes for service provision (incl. tests of B2B connections, shop connections if provided for)
• Documentation of GTS services (including change management and reporting services) and handover of documentation to customers, Account and GTS teams
• Ensures SLA’s, KPI’s and reporting are tracked and met
• Achieves profitability and customer satisfaction on projects through astute commercial management
• Develops, builds and maintains strong relationships both internally and externally in order to achieve project objectives
• Produces management reports through relevant tools to provide up to date information on project progress
• Produces required project documentation to enable successful project outcomes
• Coordinates and plan resource requirements to ensure project outcome deadlines are adhered to
• Complies with Projects Practice lifecycle to ensure best practice
• Acts in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization
• GTS Transition and Take On Specialists will work on contracts and projects that include product supply requirements amongst other services. Contracts and projects without product supply or entirely services or maintenance will not within the scope of GTS Transition & Take On specialists

Transition & Take On Project Coordinator

Financial Planning and Analysis

• Responsible for partnering with Services Leadership providing financial reporting, P&L analysis, planning, and forecasting
• Recommends actions by analyzing and interpreting data and making comparative analyses
• Collaborate with the management team to improve operational and financial performance
• Guides cost analysis process by enforcing policies and procedures; providing trends; explaining processes and techniques; recommending actions
• Assists in the month-end close processes and financial reporting
• Prepare monthly reporting package sub-schedules and P&L variance analysis
• Develops best practice process flows in defined area of responsibility
• Prepares ad hoc reports and analysis, as requested by management
• Creates and maintains reports for senior management and presents data to appropriate parties
• Prepares budget and forecasts partnering with the business and under the direction of management
• Prepares budget to actual comparisons analysis
• Provide qualitative analysis and commentary on monthly results
• Develops Key Performance Indicator (KPI) summary reporting and analysis
• Maintains financial data accuracy and integrity by in-depth analysis of financial reports and underlying data
• Reviewing financial reports and underlying data
• Questioning reporting of data anomalies
• Initiating error detection controls to prevent future errors
• Initiating error correction activities
• Plans and manages business analysis across multiple projects and initiatives
• Performs special assignments and analysis as requested
• Embrace and support Computacenter’s mission and core values.

Senior Financial Analyst

Solutions Engineer

• Design and deliver training programs
• Create enablement assets (demos, best practice guides)
• Provide ongoing technical coaching to sellers
• Build strong relationships with technical staff and sellers
• Support sales teams in closing deals by addressing technical requirements

Partner Solutions Manager

Manager

• Lead and manage the delivery of run and change services to deliver what we’ve promised our customer and our own organization
• Objectively manage performance of our internal and partner delivery teams
• Demonstrate understanding of our performance, what it means to our customer’s business, and what we’re doing to improve
• Look to continually improve both the efficiency & effectiveness of delivery processes and services
• Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks
• Possibly leading change for our customers, supporting more complex change through collaboration with Group Services colleagues
• Work with the Snr Delivery Lead/Delivery Director as well as Group Services and other colleagues, to support the account strategy
• Ensure that Computacenter presents itself as a single, joined-up team to the customer
• Support the development, negotiation and agreement of contract changes within the Customer account
• Manage the finances of your account or assigned services to ensure accurate forecasting and cost management
• Work with the Service Director/Lead and account team to define and support the engagement strategy with the customer

IT Service Delivery Manager

Customer Support

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Embrace and support Computacenter’s mission and core values.
• Designs & implements contract-specific governance structures.
• Responsible for oversight of the sales operations lifecycle including quality and accuracy of quoting, contract compliance, purchasing, procurement, invoicing, order fulfillment tracking, delivery, and collections.
• Develops and maintains a partnership-based relationship with the resulting stakeholders on the customer side, as well as ISPs and compliance with regular interaction management of complex supply networks.
• Understands the customer and their business, the relevant customer processes, their organization, and product portfolio as well as their goals and values.
• Actively manages customer satisfaction, by monitoring KPIs for the proactive management of the contractually owed performance towards the customer, partner, and ISP.
• Monitors SLAs to ensure they are met or exceeded.
• Ensures that the agreed reporting system is set up and delivered to the relevant stakeholders.
• Liaises with colleagues to ensure best practice and continual improvement in delivery of service to the business.
• Is responsible for the adoption of Computacenter best practice and product related service offerings to ensure consistency of service.
• Establishes productive internal relationships and networks with Computacenter teams and at Senior Management level to build and maintain strong customer relationships.
• Initiates or actively participates in change management.
• Occasional national or international travel to attend client sites or company training or meetings.

Customer Experience Manager

Software Engineer

• Partner with business leaders to deliver services that support company objectives
• Responsibility for both the delivery of customer engagements and line management of around 10 project managers
• Accountable for assurance, governance & customer satisfaction
• Continuously maintaining and innovating the Practice capability in support of the business strategy
• Provide thought leadership and subject matter expertise

Practice Manager, Data Center Engineering

• Responsible for the overall direction, planning, coordination, implementation, execution and management of one-to-many medium projects, several large projects, and/or complex projects
• Provide coaching and mentoring to less experienced Project Managers / Project Coordinators
• Majority of time (70%) may be in customer facing activities
• Focused on project management activities in the early phases (pre-sales and early post-sales) in large scale engagements
• Contribute to Project Management Office strategy planning, including the development and implementation of standards jointly with the standards assurance team
• Facilitate project forensics to identify and solve systemic issues on existing strategic accounts
• Partner with customers and internal business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Lead the planning and implementation of project(s) throughout the project lifecycle, initiation through closure
• Oversee project scope, goals and deliverables internally and externally
• Oversee and develop a project task list (tracker), risk/issue/action, project contacts and a full-scale project plan as required
• Manage project budget, resource allocation, project trackers and timelines
• Track and advise on project deliverables and tasks
• Own and resolve any issues that arise during the project and drive risk mitigation
• Drive team accountability for project results of staying on-budget and on-schedule
• Communicate with internal and external stakeholders about project scope, tasks, deliverables, resources, schedules and budgets
• Identify resources required to fulfill project delivery
• Oversee all products and corresponding issues are coordinated with customer and Computacenter United States Inc Sales and Engineering teams
• Provide status reporting throughout the project to stakeholders on progress against project schedule and any issues and their mitigations
• Ensure all project team timecards, expense reports, status reports, issue documentation, and project documentation are entered and updated in a timely fashion
• Perform invoicing and project closure functions including sending and following up on Customer Satisfaction Surveys
• Mentor those around them in aspects of leadership, methodology, tools, people skills, and navigating difficult customer environments.
• Conduct mid-project checks and after-action meetings for continual improvement.

Senior Project Manager, Datacenter Hardware

Director

• Play a pivotal role in driving sales team performance
• Mentor Account Managers and Account Associates
• Ensure achievement of revenue and contribution targets for customer set
• Manage multiple podium level customer accounts
• Provide onboarding and ongoing development for team members
• Close complex deal negotiations and high-value opportunities
• Monitor and improve sales performance, tools, and best practices
• Track team KPIs and provide actionable insights to improve performance
• Ensure accurate Salesforce usage and pipeline forecasting
• Collaborate with Marketing, Product, and Customer Success
• Provide feedback to help shape product development and messaging
• Collaborate with Sales Operations and Sales Enablement to streamline processes and reporting
• Embrace and support Computacenter’s mission and core values

Client Director

• Partner with business leaders to deliver services supporting company objectives
• Responsibility for both the delivery of customer engagements and line management of around 10 project managers
• Accountable for assurance, governance & customer satisfaction
• Continuously maintain and innovate the Practice capability in support of the business strategy
• Proactively support growth with the development and delivery of standardized, competitive and market-relevant service offerings
• Provide thought leadership and subject matter expertise
• Operational and commercial management of the team to achieve financial targets
• Drive a high-performance culture across the Practice

Practice Manager – Project Management, PMO, Data Center Hardware

Engineer

• Serve as the senior technical lead for all structured cabling. Rack deployment and networking/fiber aspects of data center deployments.
• Ensure infrastructure solutions are designed and installed in accordance with BICSI, TIA/EIA, and customer-specific standards.
• Provide oversight and approval for network hardware installation, cable routing, and patching documentation.
• Lead onsite efforts during First Article Builds (FABs), Proof of Concepts (POCs), and network turn-ups.
• Manage technical delivery across all project phases: Design: Site surveys, rack elevations, BOMs, network patch schedules, and cabling matrices. Implementation: Oversee structured cabling, fiber installations, network hardware deployment, and staging. Closeout: Ensure final documentation, test results (Fluke/OTDR), labeling, and customer sign-off are complete.
• Provide QA/QC for all technical deliverables, including test documentation and redlines.
• Direct and mentor onsite field teams including rack build technicans, low voltage technicians, cabling installers, and subcontractors.
• Validate capabilities of assigned resources and align workforce with project complexity.
• Perform hands-on supervision of cable pulling, dressing, patching, and termination activities (Cat6A, fiber, etc.).
• Support installation and connectivity of core/aggregation/leaf switches, firewalls, routers, and optical transport systems.
• Develop and maintain comprehensive engineering documentation including: Rack elevations, Cable routing diagrams, Patch schedules, Test results, Labeling schemes.

Project Engineer, Data Center

Account Manager

• Identify, develop, and close new business opportunities within assigned territory
• Build and maintain strong relationships with key decision-makers (CIOs, CTOs, IT Directors) and OEM partners
• Present and demonstrate solutions that address client needs across infrastructure, networking, datacenter, cloud, cybersecurity, and managed services
• Collaborate with internal teams (pre-sales, marketing, and support) to deliver tailored solutions and proposals
• Manage the entire sales cycle from prospecting to negotiation and closing
• Meet and exceed quarterly and annual sales targets
• Maintain accurate records of sales activities and pipeline in CRM systems

• Partner with business leaders to deliver services that support company objectives
• Responsibility for both the delivery of customer engagements and line management of around 10 project managers (regional travel essential)
• Accountable for assurance, governance & customer satisfaction
• Continuously maintaining and innovating the Practice capability in support of the business strategy
• Proactively supporting growth with the development and delivery of standardized, competitive and market-relevant service offerings
• Providing thought leadership and subject matter expertise into and out of the Practice; working collaboratively with stakeholders within the business and externally with customers and vendors
• Operational and commercial management of the team to achieve financial targets, competitiveness and improved productivity & quality
• Drive a high-performance culture across the Practice; developing, retaining and attracting the best talent
• Embrace and support Computacenter’s mission and core values.

Practice Manager – Data Center Service Delivery

• Developing and creating a deep understanding of vendor requirements and delivering a commercially focused strategic sourcing function
• Promoting Computacenter US (CCUS) as the preferred route to market for our vendors and reverse selling CCUS’s capabilities into vendor partners
• Developing and owning commercial programs with vendors and building strategies to maximize the commercial benefit for CCUS from these programs and ensuring CC compliance with vendor programs
• Managing vendor accreditation programs
• Negotiating with vendors to deliver best pricing and terms for CCUS
• Managing rebates, marketing funds, and vendor contribution programs
• Facilitating the creation of solutions between Sales and Vendor; shaping and negotiating large, complex opportunities
• Managing and driving the performance of suppliers to deliver CCUS objectives
• Facilitating the development of joint partnership between CCUS and vendors
• Managing relationship with partners and CCUS to build the brand and the business
• Developing strategic plan for overall growth and engagement with Computacenter United States
• Driving change, innovation, and growth across the Partner programs
• Maximizing front and back-end process for partner specific items such as rebate programs, partner-specific solutions, and more
• Analyzing and report on partner initiatives, forecast for strategic changes and report on key metrics
• Acting as a point of escalation on complex issues and providing appropriate support to internal team members
• Reviewing forecast for opportunity to negotiate additional discounts and programs
• Communicating partner programs and processes to internal departments
• Managing Certification and Partner requirements
• Facilitating Internal & External QBR/BPs for assigned partners
• Assisting with customer-facing meetings regarding end-user programs
• Assisting with new Vendor Qualification and Onboarding
• Maintaining and improving business profitability within assigned partner lines
• Maintaining and improving business line incorporating new products, when needed
• Assuring compliance with policies and procedures
• Embracing and support Computacenter’s mission and core values.