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Computacenter

German speaking First Line Analyst

Computacenter

First Line Analyst supporting users in IT-related queries. Requires fluency in German and understanding of basic IT systems in Budapest.

Posted 6/24/2026full-timeBudapest • 🇭🇺 HungaryMid-LevelSenior💰 HUF 500,000 - HUF 780,000 per monthWebsite

About the role

Key responsibilities & impact
  • Answering support queries via tools, phone and email, keeping daily contact with users calling from all over Europe
  • Resolving IT issues of partners during office work
  • Documentation and logging of calls on ticketing tool
  • Delegating unresolved problems to competent teams
  • Maintaining and improving customer satisfaction level

Requirements

What you’ll need
  • Intermediate knowledge in English and fluency in German
  • Affinity to resolve IT-related issues
  • Daily use of computers, knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
  • Logical thinking and fast problem-solving skills
  • Outstanding communication skills and customer-focused mindset
  • Ability to multitask
  • Enjoy working in a team

Benefits

Comp & perks
  • Medicover private health care package
  • Cafeteria benefits

ATS Keywords

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Hard Skills & Tools
IT issue resolutionWindows 7Windows 8Windows 10MS Office
Soft Skills
communication skillscustomer-focused mindsetlogical thinkingproblem-solving skillsmultitaskingteamwork