Compassus

Medical Director

• Supervise patient and family care as specified by the plan of care, assessing appropriateness, continuity, service, and quality of care
• Support and manage Interdisciplinary Team (IDT) including scheduling, productivity, mentoring and monitoring, 1x1’s, pay practices and timekeeping
• Oversee the consultative process between the Medical Director and the members of the Interdisciplinary Team (IDT)
• Ensure adherence to the rules and regulations of state and federal regulatory agencies
• Attend/Lead Interdisciplinary Team (IDT) meetings
• Process EMR documentation workflow as needed

Hospice Director of Clinical Services

Manager

• Enable patients to spend quality time with their loved ones and doing the activities they enjoy
• Build trusting compassionate relationships with your patients and their families
• Empower caregivers by educating them on care for their loved one
• Collaborate with your care team to provide comfort, peace, and dignity

Hospice Registered Nurse Case Manager

Clinical Operations

• Responsible for overall planning, directing, organizing, staffing, monitoring and reporting on, all patient care activities
• Maintains full responsibility for all day-to-day functions related to patient/family care services
• Responsible for managing the “Big 5” of programs in assigned area
• Owner of Pre-Bill compliance and unbilled outcomes
• Ensures that productivity and performance standards are being met by all disciplines
• Ensures that all Conditions of Participation, regulatory standards and Standards of Care are being met
• Regularly participates in internal and external hospice care related education programs
• Coordinates closely with the Hospice Area Market Executive to set a clear, consistent, positive, professional and empowering example of professional management
• Functions as an effective, positive and supportive senior member of the hospice management team
• Assures that the highest standards of hospice care are met for all vendor/physician interactions

Hospice Area Executive – Clinical Operations

• Supervises the weekend on-call team, nurses, and other members of the interdisciplinary team (IDT)
• Upholds the Code of Ethical Conduct and promotes positive working relationships within the company
• Responsible for administrative and management functions as the on-call Administrator
• Models desired behaviors including timeliness, punctuality, and collaboration
• Documents in the patient’s clinical record when required
• Collaborates regarding QAPI activities and provides feedback into Performance Improvement

Counselor

• Provide grief intervention and counseling to bereaved individuals.
• Facilitate support groups and assist in programs as assigned.
• Participate in community education to promote understanding of grief.
• Maintain confidentiality of all client demographics, medical and financial information at all times.
• Adhere to all policies and procedures including regulatory requirements with regard to infection control.

Hospice Bereavement Counselor

Consultant

• Drive significant growth within the assigned book of business by opening new accounts and expanding existing accounts.
• Leverage Compassus-provided tools to identify new opportunities through detailed market analysis.
• Secure referrals from physicians, staff, and administrators and partner with the operations team to ensure all clinically-eligible patients are rapidly admitted.
• Take full ownership of meeting or exceeding weekly performance goals. Grow productivity levels on / ahead of pace with tenure-based company expectations.
• Cultivate and manage strong, trust-based relationships with referral sources leveraging a personal, needs-based consultative sales approach.
• Show genuine compassion and empathy to patients and families. Maintain resilience in the face of the significant emotional challenges inherent to working in hospice care.
• Always prioritize the patient. Be ready / willing to work outside standard business hours, including evenings and weekends, to ensure timely support and service for patients in need.
• Seek out feedback from referral sources on service levels, quality, patients, etc. and demonstrate rapid, attentive responsiveness to protect the referral source relationship. Relay valuable insights to the operations team and help facilitate change where it is needed.
• Demonstrate adaptability and readily embrace change (e.g. business priorities, team structure, and market dynamics) if / when it arises. Be ready to do what’s required to best-support the team / business.
• Provide clinical training and education to referral partners to help improve understanding of hospice care.

Hospice Care Consultant

Support Engineer

• Provides responsive and effective end-user support for the organization's Patient Management Software, addressing queries, errors, and problems promptly.
• Responds to inquiries with a meticulous approach, documenting and following through to resolve issues in a timely manner.
• Assists in creating user documentation and maintaining functional training materials, contributing to the knowledge base for end users.
• Conducts training sessions in both classroom and web-based environments.
• Assists in the installation of upgrades to Patient Management Software under the direction of a supervisor.
• Tests enhancements provided by the software vendor to verify correct workflows and process logic.
• Collaborates with the software vendor to address complex problems, working towards effective resolutions for end users.
• Establishes timelines and collaborates with various project teams across departments, ensuring alignment with organizational objectives.
• Acts as a liaison between team members and functional area management, fostering clear communication channels.
• Monitors and reports on the performance of systems, proactively identifying areas for improvement.
• Oversees small and intermediate projects, ensuring timely completion and adherence to project goals.
• Assists in coordinating the delivery of new enhancements to users, ensuring a smooth integration process.
• Performs other duties as assigned.

Technology Support Analyst

• Connect hospitals with Home Health and Hospice teams for coordinated care
• Lead implementation of care coordination activities for Home and Community Care service lines
• Represent all continuum ministries within geographic territory
• Establish and maintain core relationships within the hospital system

Care Liaison Manager

• Travels extensively to support assigned programs, providing interim Director functions, mentoring, and operational stabilization.
• Leads the interdisciplinary team (Case Conference) to meet the needs of the home health patient and family.
• Provides remote/virtual assistance to programs for clinical operations, mentoring, and documentation workflows.
• Coordinates travel with regional leadership; adapts to varying program sizes, geographies, and regulatory nuances.
• Directs and manages the Case Conference to ensure coordinated, patient-centered care.
• Supervises up to 45 team members; may temporarily supervise up to 20 during floating assignments.
• Conducts marketing/outreach and provides in-services to referral sources when appropriate to support growth and education.

Director of Clinical Services, RN – Float

• Model Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation
• Direct and manage the interdisciplinary team (IDT) in meeting the needs of hospice patients
• Mentor, coach, and educate team members
• Ensure compliance with Hospice Conditions of Participation for Medicare and applicable accreditation standards
• Attend and lead Interdisciplinary Team (IDT) meetings
• Analyze and report on quality metrics including Hospice Item Set and CAHPS

Hospice Director of Clinical Services – Floating

• Responsible for modeling values of Compassion, Integrity, Excellence, Teamwork, and Innovation.
• Promotes the Compassus philosophy and uses the 6 Pillars of Success as the foundation.
• Directs and manages the interdisciplinary team in meeting the needs of hospice patients and families.
• Communicates patient information to the business office and promotes positive relationships with the family and physician.
• Floats to regional programs based on need and provides Hospice Director of Clinical Services functions.
• Mentors, coaches, and educates team members and assists in absences in regional programs.
• Directly supervises up to 20 team members temporarily as needed.
• Responsible for interviewing, hiring, training, and terminating staff.
• Analyzes and reports on quality metrics including Hospice Item Set and symptom management outcomes.
• Establishes departmental goals consistent with corporate goals and objectives.
• Participates in performance improvement programs.

Hospice Director of Clinical Services, DCS RN – Floating

Director

• Responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation.
• Assess the quality of care provided to hospice patients, families, and staff.
• Monitor documentation, compile regular reports, and work closely with program leadership.
• Own ensure H.A.R.S (Hospice Aide Supervision, Assess skin/wound status, Reconcile Medications, and Screen for Pain) audits are completed and accurate.
• Collaborate effectively with various Directors and senior leadership to assure clinical excellence.
• Perform documentation reviews and audits to assess quality of clinical documentation and compliance requirements.
• Assist program leadership with development and implementation of plan of correction following internal/ external survey/audits.

Hospice Director – Quality Outcomes

People Operations

• Consults with business leaders on talent, leadership, business strategy, organization development, rewards, and culture
• Directs the efforts of others in the achievement of the strategic and operational objectives of the group
• Identifies and shares root causes of human resources issues with relevant HR functions to shape HR programs and policies
• Scans and benchmarks the marketplace to identify and leverage best practices and trends
• Acts as a strategic business partner, change agent, and member of the line leadership staff
• Selects, develops, and evaluates team members to ensure the efficient operation of the organization
• Develops and drives company-wide programs and initiatives including rewards and recognition reviews
• Manages escalations and dispute resolutions through company programs and policies
• Provides guidance and coaching to Operations in the delivery of pay practices
• Reports performance metrics for the HR team

Hospice Director of Clinical Services

Hospice Registered Nurse Case Manager

Hospice Area Executive – Clinical Operations

Hospice Director of Clinical Services

Hospice Registered Nurse Case Manager

Hospice Bereavement Counselor

Hospice Care Consultant

Technology Support Analyst

Care Liaison Manager

Director of Clinical Services, RN – Float

Hospice Director of Clinical Services – Floating

Hospice Director of Clinical Services, DCS RN – Floating

Hospice Director – Quality Outcomes

People Business Partner

Hospice Registered Nurse Case Manager