Compassus

General

• Assist patients with activities of daily living (ADLs)
• Monitor basic health needs
• Use documentation tools to track care provided
• Report patient conditions
• Build trust with patients by maintaining focus on their needs
• Provide compassionate, hands-on personal care
• Collaborate with a supportive care team using technology-driven workflows

Hospice Aide

Office Coordinator

• Facilitate communications between departments and team members.
• Provide back office assistance with training.
• Assist in maintaining updated financial records, including accounts payable, deposits, donations, etc.
• Pull and audit prebilling batches.
• Submit invoices and claims to the appropriate parties.
• Maintain accurate billing records for pharmacy, medical supplies, etc.
• Order office supplies as needed.
• Ensure new team members complete onboarding processes.
• Track and aid in compliance with colleague licenses and training.
• Serve as HR Business Partner between team members and Human Resources.

Business Office Coordinator

• Primarily responsible for Start of Care (Admission) visits
• May also have some recertifications or resumption of care visits
• Support patient recovery and ability to stay at home - enabling them to spend quality time with their loved ones and doing the activities they enjoy
• Empower patients and families to reach healthcare goals by educating them on disease management
• Case manage and provide clinical oversight to interdisciplinary team

Home Health RN, Weekends (Fri/Sat/Sun)

Social Worker

• Explains hospice services and Medicare benefits to patients and families
• Submits documentation and paperwork to facilities at the completion of patient visits
• Participates as a member of the IDT, including development of the plan of care
• Provides psycho-social support and counseling services to the patient and family
• Completes psycho-social assessments for patients

Hospice Social Worker – PRN

Manager

• Manages a nursing caseload as assigned by supervisor
• Makes an assessment of the patient and family's needs to develop the nursing care plan
• Initiates the admission and plan of care
• Confers with physicians and other hospice team members to develop the interdisciplinary Hospice plan of care
• Evaluates ongoing the patient and family’s psychosocial, spiritual, and physical needs
• Directs the care given by Home Health Aides, respite aides and volunteers
• Rotates through weekend, holiday, and 24-hour call as assigned by supervisor

Hospice Case Manager, RN

Care Coordinator

• Responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation
• Establishes patient chart upon initial referral and maintains documentation until discharge
• Facilitate flow of patient care from initial consultation to discharge
• Submit and track patient billing and maintain patient metrics
• Communicate effectively with Palliative Care service members, patients, families, and the community

Palliative Care Coordinator

Medical Director

• Supervise patient and family care as specified by the plan of care, assessing appropriateness, continuity, service, and quality of care
• Support and manage Interdisciplinary Team (IDT) including scheduling, productivity, mentoring and monitoring, 1x1’s, pay practices and timekeeping
• Oversee the consultative process between the Medical Director and the members of the Interdisciplinary Team (IDT)
• Ensure adherence to the rules and regulations of state and federal regulatory agencies
• Attend/Lead Interdisciplinary Team (IDT) meetings
• Process EMR documentation workflow as needed

Pediatric Hospice Director – Clinical Services

Hospice Director – Clinical Services

Executive

• Responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy.
• Responsible for identifying markets of opportunity and securing market penetration for Compassus.
• Partners with hospice program leaders in developing "Books of Business" and growth strategies for the hospice programs in his/her area of responsibility.
• Oversees hospice program growth, assists in ensuring the growth team's execution of the growth plan, and ensures the professional development of growth staff.
• Proactively monitors and reports on issues affecting the business, including competitive pressures, talent, recruiting, and other challenges that impact business unit performance.

Hospice Area Market Executive

• Responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation
• Promote the Compassus philosophy, using the 6 Pillars of Success as the foundation
• Uphold the Code of Ethical Conduct
• Facilitate the flow of patient care from initial consultation to patient discharge
• Establish and maintain patient charts in accordance with Medicare/Medicaid rules and regulations
• Schedule new and follow-up Community Palliative Care visits
• Confirm appointments with Community Palliative Care patients
• Perform billing tasks as outlined in the Palliative Care Guideline

• Enable patients to spend quality time with their loved ones and doing the activities they enjoy
• Build trusting compassionate relationships with your patients and their families
• Empower caregivers by educating them on care for their loved one
• Collaborate with your care team to provide comfort, peace, and dignity

Registered Nurse, Hospice

Consultant

• Drive significant growth within the assigned book of business by opening new accounts and expanding existing accounts.
• Leverage Compassus-provided tools to identify new opportunities through detailed market analysis.
• Secure referrals from physicians, staff, and administrators and partner with the operations team to ensure all clinically-eligible patients are rapidly admitted.
• Take full ownership of meeting or exceeding weekly performance goals. Grow productivity levels on / ahead of pace with tenure-based company expectations.
• Cultivate and manage strong, trust-based relationships with referral sources leveraging a personal, needs-based consultative sales approach.
• Show genuine compassion and empathy to patients and families. Maintain resilience in the face of the significant emotional challenges inherent to working in hospice care.
• Always prioritize the patient. Be ready / willing to work outside standard business hours, including evenings and weekends, to ensure timely support and service for patients in need.
• Seek out feedback from referral sources on service levels, quality, patients, etc. and demonstrate rapid, attentive responsiveness to protect the referral source relationship. Relay valuable insights to the operations team and help facilitate change where it is needed.
• Demonstrate adaptability and readily embrace change (e.g. business priorities, team structure, and market dynamics) if / when it arises. Be ready to do what’s required to best-support the team / business.
• Provide clinical training and education to referral partners to help improve understanding of hospice care.

Hospice Care Consultant

• Assist with medication management, wound care, and health monitoring.
• Use AI systems to assist in completing clear and accurate notes during visits.
• Focus on patient interaction and quality of care by reducing administrative burden.

Hospice Aide

Business Office Coordinator

Home Health RN, Weekends (Fri/Sat/Sun)

Hospice Social Worker – PRN

Hospice Case Manager, RN

Palliative Care Coordinator

Pediatric Hospice Director – Clinical Services

Hospice Director – Clinical Services

Hospice Area Market Executive

Palliative Care Coordinator

Registered Nurse, Hospice

Hospice Care Consultant

Licensed Practical Nurse, PRN – Home Health