Communication Service for the Deaf (CSD)

Learning and Development

• Oversee training programs, and report on progress, issues, and areas for improvement
• Manages staff assigned to perform the training of equipment or training development, including in-person and virtual support
• Responsible for contracting and managing strong working relationships with clients and key internal and external stakeholders
• Leads coordination and integration of training efforts
• Accountable for and directly supervises trainers by coaching and setting expectations and building goals that align with the company, department, and their personal development growth
• Communicates and explains new directives, policies, or procedures to trainers
• Projects a positive image of the organization to employees, customers, industry, and community
• Collaborates effectively with California Connect team members and business partners to identify knowledge gaps and develop training content that addresses needs and expectations
• Utilizes brand-centric principles and communication techniques to develop effective curricula and course content that best fits the needs of the learner
• Stays current and relevant in educational technology, adult learning, and educational best practices
• Serves as the main point of contact for internal and external partners contributing to curriculum content
• Provide reporting to the leadership team on training activities, statistics and quality assurance data
• Works with information technology and automation tools, including Microsoft Office, SharePoint, Zoom, Slack and various LMS platforms
• Other duties as assigned

Training Manager – Short-Term