Field Operations Program Director

Communication Service for the Deaf (CSD)

Field Operations Program Director responsible for California Connect contract compliance and resource management. Engaging with management and stakeholders to ensure program success while building collaborative relationships.

Posted 6/16/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $100,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Responsible for the execution and overall management of the Field Operations Team
Responsible for managing staff assigned to perform the duties under CA Connect, including hiring, training, and supervision
Engage with the CPUC Management Team on a day-to-day basis or as needed to ensure the project receives the required commitment and support
Proactively collaborate and coordinate with other DDTP Vendors, Community and Service Partners
Communicate and report on project progress, risks, and issues on an ongoing basis
Support the Division President by acting as a liaison, as needed
Ensure all requirements are fulfilled including performance and Service Level Agreements (SLAs)
Provide reporting and communications to CPUC Management, Advisory Committee, Vendor Partners, and other stakeholders
Work cooperatively with the Division President to resolve escalated issues
Oversees key components, staffing and budgets of California Connect programs and community-driven campaigns
Builds a collaborative spirit within the CSD team and partner organizations
Develops program goals, including effective and efficient methods to track, evaluate and meet funding and stakeholder requirements
Represents the company by serving as an ambassador of the organization.

Requirements

What you’ll need

Bachelor’s degree in Social Sciences, Public Relations, Business, Communications, or related field; or equivalent professional experience
A minimum of three (3) years of experience within the past ten (10) years, leading a Statewide program
A minimum of five (5) years of experience as a Field Operations Program Manager or Project Director within the past (10) years being directly responsible for activities in procurement, regulatory compliance, finance, and operations management
A minimum of five (5) years of experience within the past ten (10) years, supervising teams of 25 people or greater on projects that involved Statewide programs
A minimum of five (5) years of experience within the past ten (10) years building and maintaining strong working relationships with clients and key internal and external stakeholders.
A minimum of three (3) years of experience within the past ten (10) years working with an Enterprise Resource Planning (ERP) system (e.g., Oracle NetSuite, Microsoft Dynamics, Salesforce, etc.)
Ability to communicate effectively using American Sign Language (REQUIRED)

Benefits

Comp & perks

Health insurance
Paid time off
Professional development
Flexible work arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementoperations managementprocurementregulatory compliancefinancestaff supervisionproject managementreportingperformance measurementstakeholder engagement

Soft Skills

communicationcollaborationleadershipproblem-solvingrelationship buildingteam managementorganizational skillsliaison skillsambassadorshipconflict resolution