Call Center Representative, Communication Assistant

Communication Service for the Deaf (CSD)

Call Center Representative at CSD facilitating communication between Deaf and hearing individuals. Relaying phone calls through a telephone network and assisting with communication access.

Posted 6/9/2026full-timeRemote • Minnesota • 🇺🇸 United StatesSeniorLead💰 $14 per hourWebsite

About the role

Key responsibilities & impact

Relays telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network.
Excellent communication skills
Ability to read text aloud from a computer and listen to spoken word and transcribe to text on a computer

Requirements

What you’ll need

A minimum of a High School Diploma or equivalent
18 years of age or older
Ability to type at 60 words per minute with minimal errors (to graduate training)
50 words per minute with 90% accuracy to qualify for training
Excellent customer service experience and a relaxed/calm demeanor
Ability to work various schedules, including weekdays, weekends, overnight, and holidays
Must be able to pass skill assessments administered by a local recruiter

Benefits

Comp & perks

Opportunity to work from home
Starting wage of $14 per hour
Hiring for full and part-time positions
Eligible for salary increases twice a year
Paid time off (for all employees)
Remote Work Stipend
Employee Assistance Program (available immediately, no employee cost)
Employee rewards for good attendance and performance
Student loan forgiveness eligibility (due to non-profit status)
Shift differentials available for overnight shifts, Speech to Speech, and Bilingual agents
No sales, no quotas, no tech support, no customer conflict de-escalation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

typingtranscription

Soft Skills

communication skillscustomer servicecalm demeanor

Certifications

High School Diploma