CSD Access Direct Operations Supervisor

Communication Service for the Deaf (CSD)

Operations Supervisor managing a customer support Representative team for the Communication Service for the Deaf, Inc. Ensuring quality service delivery and a motivated workforce in a remote setup.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $48,000 - $58,000 per yearWebsite

About the role

Key responsibilities & impact

In collaboration with the Virtual Center Manager, the Operations Supervisor supports the management of the Representative team, ensuring the efficient and effective delivery of services and engagement of a motivated employee workforce.
The Operations Supervisor provides leadership and guidance to the Representative staff, ensuring they are well-versed in interacting with and responding to complaints, support, sales, and service.
The Operations Supervisor fosters an environment where staff are motivated and connected to the organization's mission.
Ensures that superior service quality is delivered to all customers and trained on all customer support lines.
Provides escalation support for agents relating to customer needs, feedback, queries, complaints, requests and outages.
Collaborates with Virtual Center Manager to ensure all key performance metrics are consistently met or exceeded to ensure program success.
Maintain and encourage a positive remote work environment.
Tracks and communicates with the Virtual Center Manager on schedule creation and changes and needs not limited to supplies, equipment and maintenance.
Promotes good attendance while projecting a professional image.
Provides all kinds of support, as needed, to customers, including but not limited to answering questions, providing technical support, taking or tracking orders, handling or resolving billing issues, making sales calls, collecting information, and performing surveys.
Monitors real-time queue and works with Team Leaders and Virtual Center Manager to adjust schedules to ensure inbound customer calls are handled as a priority.
Provides continual evaluation of processes and procedures and suggests methods to improve operational efficacy and service to both internal and external customers and vendors.
Provides administrative support.
Ensure compliance with company policies and regulations.
Other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in business or related field from an accredited college or university, or equivalent professional experience
Three years of professional customer service experience and one year of large team supervisory experience
Ability to work full time between 7 am to 4 pm Central Time Zone, Monday through Friday
Ability to work flexible hours, including nights, weekends, and holidays as needed
All offers of employment are contingent upon clear results of a thorough background check
Ability to communicate effectively in American Sign Language (REQUIRED)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Communication Service for the Deaf (CSD) Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1975 🤝 Non-profit 📚 Education 🌍 Social Impact 💰 $75k Grant on 2017-11 Non-profit
Education
Social Impact Communication Service for the Deaf (CSD) is an organization that has been working since 1975 to empower both Deaf and hearing individuals to succeed together. CSD offers a variety of programs and services, such as ASL Now, CSD Access, and DeafHealth, to promote accessibility and success for Deaf and hard of hearing communities. The company collaborates with partners like Tive Technology to enhance accessibility and provides resources for hiring Deaf employees and supporting Deaf-owned businesses. CSD believes in treating disability as diversity and values Deaf identities for their unique contributions to society. CSD Access Direct Operations Supervisor 🔥 32 minutes ago 🇺🇸 United States – Remote 💵 $48k - $58k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
In collaboration with the Virtual Center Manager, the Operations Supervisor supports the management of the Representative team, ensuring the efficient and effective delivery of services and engagement of a motivated employee workforce.
The Operations Supervisor provides leadership and guidance to the Representative staff, ensuring they are well-versed in interacting with and responding to complaints, support, sales, and service.
The Operations Supervisor fosters an environment where staff are motivated and connected to the organization's mission.
Ensures that superior service quality is delivered to all customers and trained on all customer support lines.
Provides escalation support for agents relating to customer needs, feedback, queries, complaints, requests and outages.
Collaborates with Virtual Center Manager to ensure all key performance metrics are consistently met or exceeded to ensure program success.
Maintain and encourage a positive remote work environment.
Tracks and communicates with the Virtual Center Manager on schedule creation and changes and needs not limited to supplies, equipment and maintenance.
Promotes good attendance while projecting a professional image.
Provides all kinds of support, as needed, to customers, including but not limited to answering questions, providing technical support, taking or tracking orders, handling or resolving billing issues, making sales calls, collecting information, and performing surveys.
Monitors real-time queue and works with Team Leaders and Virtual Center Manager to adjust schedules to ensure inbound customer calls are handled as a priority.
Provides continual evaluation of processes and procedures and suggests methods to improve operational efficacy and service to both internal and external customers and vendors.
Provides administrative support.
Ensure compliance with company policies and regulations.
Other duties as assigned. 🎯 Requirements
Bachelor’s degree in business or related field from an accredited college or university, or equivalent professional experience
Three years of professional customer service experience and one year of large team supervisory experience
Ability to work full time between 7 am to 4 pm Central Time Zone, Monday through Friday
Ability to work flexible hours, including nights, weekends, and holidays as needed
All offers of employment are contingent upon clear results of a thorough background check
Ability to communicate effectively in American Sign Language (REQUIRED) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Operations Associate 🔥 1 hour ago BetaNXT 501 - 1000 💳 Fintech 🤝 B2B 💸 Finance Website LinkedIn All Job Openings Associate managing daily operations and transactional responsibilities at BetaNXT. Supporting day-to-day operations and projects under direct supervision, contributing to company initiatives. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Press Release Operations Specialist 🔥 6 hours ago Muck Rack 201 - 500 Website LinkedIn All Job Openings Press Release Operations Specialist supporting customers in distributing press releases on Muck Rack's SaaS platform. Troubleshooting and operational support during high-visibility communications moments. 🇺🇸 United States – Remote 💵 $27 / hour 💰 $180M Series A on 2022-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Specialty Sales Operations Planner 🔥 7 hours ago Hewlett Packard Enterprise 10,000+ employees 🏢 Enterprise 🔧 Hardware ☁️ SaaS Website LinkedIn All Job Openings Sales Operations Planner supporting territory planning and quota setting at Hewlett Packard Enterprise. Collaborating cross-functionally and managing Salesforce.com for sales operations improvement. 🇺🇸 United States – Remote 💵 $81.4k - $164.4k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Commercial Operations Specialist 🔥 8 hours ago IICRC 5001 - 10000 🤝 Non-profit 📚 Education 📋 Compliance Website LinkedIn All Job Openings Commercial Operations Specialist managing commercial jobs and customer communication for a franchise organization. Responsible for estimating, job oversight, and maintaining customer relationships in a fully remote capacity. 🇺🇸 United States – Remote 💵 $70k - $90k / year ⏰ Full Time 🟠 Senior 🔴 Lead ⚙️ Operations Operations Coordinator – ASL & Accessibility Service 🔥 8 hours ago MT Associates, LLC 1 - 10 Website LinkedIn All Job Openings Operations Coordinator managing ASL interpreting and captioning services remotely at MT & Associates. Responsible for scheduling and service delivery in accessibility across multiple regions. 🇺🇸 United States – Remote 💵 $52k - $62k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🚫👨‍🎓 No degree required View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesupervisory experiencetechnical supportschedule managementprocess evaluationoperational efficacycomplaint resolutionsalesbilling issue handlingorder tracking

Soft Skills

leadershipcommunicationmotivationteam collaborationproblem-solvingprofessionalismflexibilitycustomer engagementpositive work environmentadministrative support

Certifications

Bachelor’s degree