Cogna Educação

Recruitment

• Monitor and track students' performance in the assigned activities;
• Provide support and guidance to students throughout the learning process;
• Demonstrate leadership by encouraging student participation and engagement.

On-site Internship Monitor, Recruiting Day, Health Areas

• Teach in the academic environment, preparing and delivering lectures and classes.
• Administer exams and monitor the progress of students under your responsibility.
• Strive to maximize learning outcomes by using all available methodologies and technologies.

Professor – Health Sciences

Administration

• You will contribute to the development of students in internship placements, helping to refine the theoretical techniques applied in practice.
• Responsible for operational support in contract management, acting as the focal point between internal and external clients.
• Will perform the full registration of contracts on Cogna platforms, track deadlines and deliverables, and report status and outstanding items.
• It is important to be organized, committed to deadlines, and dedicated to completing assigned tasks.
• Enter and update contracts in Cogna platforms, ensuring data consistency and integrity.
• Verify necessary documents and data for registration and request additional information when needed.
• Act as a focal point between internal and external clients, maintaining clear and professional communication.
• Perform regular follow-up on contract pending items and deadlines, ensuring proper progress of processes.
• Monitor contract deadlines and alert responsible areas about expirations and upcoming deliveries.
• Organize and file records and documents related to contracts in accordance with company policies.
• Support administrative and operational activities related to contract management as required.

Administration Intern

• You will act as a knowledge mediator, guiding and engaging students to support their academic development.
• Encourage engagement in classroom settings.
• Provide pedagogical mediation, resolving conflicts and encouraging active student participation.
• Communicate clearly and effectively with students, teachers, and other team members.

In-Person Pedagogical Mediator

Administrative Assistant

• Attend to support tickets via the student platform and internal unit platforms.
• Respond to student tickets within the deadlines established by the team.
• Ensure customer satisfaction through effective communication and problem resolution.
• Maintain a high standard of quality in all interactions with students.

Administrative Assistant – Back Office

• Provide internal and external customer support via service tickets in an efficient and courteous manner
• Carry out administrative tasks in an organized manner
• Handle tasks related to document analysis, following quality standards
• Use Microsoft Office to prepare documents and spreadsheets
• Manage and organize documents securely and confidentially
• Use management systems to record and track activities

Collections

• Atuar na gestão estratégica dos escritórios terceiros responsáveis pela operação de cobrança, acompanhando performance, produtividade e atingimento das metas de recuperação e caixa;
• Realizar análises operacionais e financeiras da carteira, propondo ações para aumento de eficiência e conversão;
• Monitorar os principais indicadores da operação, como Alô, CPC, Hit Rate, Conversão e Efetividade;
• Liderar o planejamento de acionamentos, garantindo acuracidade de carga, otimização das estratégias e execução das campanhas;
• Construir e analisar relatórios gerenciais e dashboards de performance, identificando desvios, gargalos e oportunidades de melhoria;
• Conduzir reuniões periódicas com parceiros para acompanhamento de resultados, definição de planos de ação e evolução operacional;
• Garantir a qualidade das informações e consistência dos dados utilizados na operação;
• Desenvolver apresentações executivas e materiais analíticos para reporte de resultados e acompanhamento gerencial;
• Atuar na melhoria contínua da operação, propondo automações, ajustes de estratégia e otimização de processos;
• Acompanhar indicadores financeiros da operação, validação de notas fiscais e controle de custos relacionados à cobrança.

Analista de Crédito e Cobrança Sênior

Communications

• Apoiar a implementação de ações de comunicação institucional, contribuindo para o fortalecimento da reputação, posicionamento e awareness da Cogna junto aos principais stakeholders.
• Atuar como interface com a agência de assessoria de imprensa e demais agências parceiras, conduzindo briefings, validações, alinhamentos estratégicos, acompanhamento de entregas, prazos e ajustes de rota.
• Apoiar a governança de projetos e campanhas de comunicação, acompanhando cronogramas, planos de ação, prioridades, atas, deadlines e documentação das atividades.
• Gerir o calendário mensal de comunicação, consolidando campanhas, projetos, datas estratégicas e oportunidades de visibilidade institucional.
• Apoiar a produção de apresentações executivas, materiais institucionais e reportes para a Diretoria de Comunicação Institucional e Comunicação Externa.
• Produzir e atualizar relatórios, análises históricas e materiais de acompanhamento, realizando identificação de inconsistências e elaboração de textos de contexto e apoio.
• Monitorar clipping, painéis de tendência, ferramentas de monitoramento e movimentações da concorrência, identificando oportunidades, riscos e necessidades de correção, incluindo revisão de classificações de matérias e exclusão de publieditoriais.
• Acompanhar a gestão de comentários e inbox nas redes sociais da Cogna, garantindo respostas alinhadas ao Q&A e ao guide de comunicação, com agilidade e adequação de linguagem.
• Atualizar conteúdos do site institucional da Cogna, incluindo reportagens, big numbers, minibios, prêmios, rankings e demais informações institucionais.
• Realizar o controle de fornecedores, contratos, pagamentos e demandas administrativas da área.
• Gerir o controle de brindes e materiais institucionais, incluindo estoque, organização, envio e manuseio de kits para jornalistas, colaboradores e demais públicos estratégicos.

Analista de Comunicação Institucional – Junior

Financial Planning and Analysis

• You will contribute to the development of students in internship placements, assisting in applying theoretical techniques in practice.
• Financial analysis of datasets in Excel, including verification and organization of data to support the department's routines.
• Support for collections activities, monitoring processes and sending documents to clients, such as payment slips (boletos), settlement statements and other proofs of payment.
• Sales analysis, monitoring indicators and results to support decision-making.
• Support for administrative and financial routines, assisting in the organization of processes and operational tasks.

Finance Intern

• Realizar rotinas administrativas, como controle de estoque e gestão de documentos
• Atender clientes e fornecedores, prestando informações e esclarecimentos
• Utilizar o pacote Office para elaboração de documentos e planilhas
• Manter a organização do ambiente de trabalho
• Trabalhar em equipe para garantir o bom funcionamento da empresa

Assistente Administrativo – Afirmativa para Pessoas com Deficiência

• Provide internal customer support with a focus on assisting the commercial department
• Validate and review academic and administrative documents
• Open, track and respond to internal support tickets
• Support enrollment, re-enrollment and academic regularization processes
• Perform curriculum analysis, verifying course compatibility and documentation
• Provide operational support to units and commercial teams
• Update information in internal systems and ensure correct handling of processes
• Assist in monitoring outstanding issues and deadlines related to academic and commercial requests
• Ensure quality, organization and agility in all interactions
• Support the corporate team with administrative routines of the department

Data Analyst

• Extraction and processing of large volumes of data from heterogeneous sources, ensuring data integrity and cleansing for high-complexity analyses.
• Design strategic visualizations and advanced dashboards that translate KPIs into actionable insights, directly supporting executive decision-making.
• Conduct exploratory analyses to diagnose complex patterns and address business challenges with a focus on efficiency and value creation.
• Architect and maintain scalable data pipelines using AWS and Databricks technologies, transforming raw data into high-performance analytical assets ready for consumption.
• Develop robust dimensional models that optimize the performance and scalability of BI solutions using MS Power BI.
• Communicate diagnostics and strategic recommendations to stakeholders, adapting technical communication for executive audiences and leadership.
• Lead end-to-end cross-functional projects, from requirements definition to implementation of solutions for critical business problems.
• Establish governance standards, monitoring quality and security to ensure the full reliability of corporate information.
• Systematize technical documentation and methodologies, promoting knowledge sharing and the continuous evolution of business metrics.

Senior Data Analyst

ServiceNow

• Develop and ensure the creation and maintenance of new features and forms in ServiceNow, following best practices for UI Policies, Service Catalog, ACLs, Business Rules, Workflows and Notifications;
• Provide support for fixes or minor improvements that arise in the Employee Portal;
• Develop automations and integrations with other platforms based on processes implemented in ServiceNow;
• Implement automated tests within the platform;
• Document changes made to the instances.

Senior ServiceNow Developer

Human Resources

• Perform calculations and monitor variable compensation for the sales area
• Develop salary analyses and management reports
• Work with large volumes of data and maintain controls using advanced Excel
• Support the automation and improvement of area processes
• Work with BI to structure datasets and key performance indicators (KPIs)
• Ensure correct application of policies and practices in accordance with labor legislation
• Identify opportunities for improvement, efficiency and process streamlining
• Work closely with internal teams, especially the sales team
• Conduct benchmarking to identify market best practices for the area

Compensation Specialist – Variable Compensation

• Manage the analytics team, designing and refining propensity models for default and credit recovery that maximize customer regularization and cash generation through optimization of negotiation policies
• Manage the collections strategy team, promoting full integration across collections channels and allocating debtor volumes to the channels that offer the best cost-to-recovery ratio without reducing recovery rates
• Lead the financial products team, designing payment plans and, when appropriate, financing solutions with external partners to maximize customer acquisition while minimizing cash-flow penalties
• Develop and train teams, fostering a collaborative and productive work environment

On-site Internship Monitor, Recruiting Day, Health Areas

Professor – Health Sciences

Administration Intern

In-Person Pedagogical Mediator

Administrative Assistant – Back Office

Administrative Assistant

Analista de Crédito e Cobrança Sênior

Analista de Comunicação Institucional – Junior

Finance Intern

Assistente Administrativo – Afirmativa para Pessoas com Deficiência

Administrative Assistant

Senior Data Analyst

Senior ServiceNow Developer

Compensation Specialist – Variable Compensation

Collections Strategy Manager