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Junior Customer Service Analyst
Cogna EducaçãoCustomer service role at Cogna, applying legal expertise to assist clients with inquiries. Responsibilities include using customer support systems and ensuring clients' rights are upheld.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service with a strong foundation in consumer law, ensuring customer rights are upheld while providing effective solutions. Proficient in communication and organizational skills to manage customer inquiries and improve service processes.
Highest-signal resume keywords
Law Degree (Bachelor Of Laws)Postgraduate Studies In Customer ServiceTraining Courses In Consumer LawFluency In PortugueseKnowledge Of Customer Service Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Consumer Law KnowledgeCustomer Service TrainingProblem-Solving AbilityOrganizational Skills
Soft Skills
Strong Communication SkillsEmpathyTeamworkProactivityFlexibility
Tools & Technologies
Customer Service Systems
About the role
Key responsibilities & impact- Provide customer service both in person and via phone, chat, and email
- Resolve customer problems and questions, always seeking the best solution
- Use customer service systems to log requests and track case progress
- Apply knowledge of consumer law to advise customers and ensure their rights
- Work as part of a team to achieve department and company objectives
- Be proactive in seeking solutions and improvements for customer service
- Demonstrate empathy and strong communication skills to handle customers in various situations
- Organize requests and prioritize activities according to urgency and importance
Requirements
What you’ll need- Law degree (Bachelor of Laws)
- Postgraduate studies in Customer Service
- Training courses in Consumer Law
- Customer service training
- Fluency in Portuguese
- Knowledge of customer service systems
- Strong communication skills and empathy
- Problem-solving ability
- Knowledge of consumer law
- Teamwork
- Proactivity
- Organizational skills
- Flexibility
Benefits
Comp & perks- Profit-sharing: celebrating results is part of Cogna's culture.
- Meal or grocery voucher: provided on a flexible benefits card.
- Health insurance: a comprehensive medical plan with dependent coverage and co-pay.
- Dental insurance: available to help maintain your oral health.
- Tuition assistance for undergraduate and postgraduate studies: benefits available for you and your dependents (spouse and children) at our educational units.
- Day off on your birthday: you may choose a day to relax and celebrate.
- SESC partnership: access to various opportunities to improve quality of life.
- Univers pharmacy agreement: discounts on a variety of medications.
- Corporate university: multiple free learning paths and courses in our corporate university to keep developing with us.
- Wellhub (Gympass): so you can stay active in your daily routine.
- Ninho Program: a program dedicated to families expecting a new baby.
- Valoriza – Internal Recruitment Program: to boost your career through internal opportunities.