Coast Guard Exchange (USCGCSC)

Manager

• Operate directly under the supervision of the MWR Director and oversee day to day activities to include operation of a 14-room hotel, 6 two bedrooms, 2 three-bedroom duplex units, and 4 RV lots.
• Maintain computer registration system for all guests billeted, collect money and issue receipts for all spaces rented.
• Manage personnel and records, responsible for hiring, training, evaluation, and discipline of hotel staff.
• Oversee and mentor workforce in all positions to include desk clerks and housekeepers.
• Ensure Cash Handling Procedures and Credit Card compliance is observed at all times.
• Collect payments and maintain records of budgets, funds, and expenses.
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Provide outstanding customer service to military members and families.
• Resolve issues regarding hotel services, amenities, and policies.
• Inspect hotel for safety issues and equipment failures and ensure work orders are processed in a timely manner.
• Organize activities and assign responsibilities to employees to ensure productivity.
• Create and apply a marketing strategy to promote the hotel’s services and amenities.
• Evaluate hotel performance and ensure compliance with health and safety rules.
• Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.
• Ensure employees are fully trained in fire safety and fire extinguisher use including scheduling refresher training twice a year.
• Other duties as assigned.

Resident Manager, PT

Sales

• Welcome customers and assist with product selection
• React to customer concerns quickly
• Sell merchandise and provide outstanding customer service
• Take periodic stock counts and participate in taking inventories
• Replenish stock and maintain merchandise presentation
• Process payments accurately and maintain records of sales
• Perform price changes and set company promotions
• Follow policies regarding Loss Prevention and safety standards
• Work weekends and perform other related duties as assigned

Sales Clerk, PT

• Welcome customers and maintain product knowledge
• React to all customer concerns quickly
• Sell merchandise and provide outstanding customer service
• Take periodic stock counts and participate in inventories
• Replenish stock and maintain merchandise presentation
• Collect payments and accurately operate cash register
• Maintain sales records and balance till at shift end
• Perform price changes and set company promotions
• Fulfill duties with regard to Loss Prevention
• Follow safety standards and requirements
• Work weekends and perform other related duties

Sales Clerk

• Welcome customers, maintain product knowledge and help with the selection of merchandise
• React to all concerns of customers quickly with a sense of importance
• Sell merchandise, and provide outstanding customer service, including demonstrations and explanations of technical features
• Take periodic stock counts and may participate in taking inventories
• Replenish stock and maintain merchandise in a neat and presentable condition
• Advise supervisor of customer requests
• Receive cash and other payments accurately and maintain cash register records
• Perform price changes and set company promotions
• Follow all policies regarding Loss Prevention and safety standards
• Perform other related duties as assigned

• Welcome customers, maintain product knowledge and help with the selection of merchandise
• React to all concerns of customers quickly with a sense of importance
• Sell merchandise and provide outstanding customer service
• Take periodic stock counts and participate in taking inventories
• Replenish stock and maintain merchandise in a neat and presentable condition
• Advise supervisor/department head of customer requests
• Receive payments accurately in the operation of cash register
• Maintain records of sales, balance till at end of shift, and turn in sales records
• Perform price changes for various departments and set company promotions
• Follow all policies regarding Loss Prevention and safety standards

Sales Clerk – PT

Assistant

• Plans and executes appropriate early childhood education experiences with a variety of material to promote the healthy emotional, social, intellectual, and physical development of each child
• Works with the director and teachers in developing and implementing age appropriate curriculum and activities
• Helps establish a program environment that promotes positive child and youth interactions with other children, youth and adults
• Assists in providing and leading planned activities for program participants
• Interacts with children and youth using approved child guidance and youth development techniques
• Interacts professionally with staff members, parents, and the command
• Assists in maintaining program participation data and completing required daily reports
• Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedule
• Monitors children in the classroom, on the playground, in hallways and restrooms, during study halls, during lunch, and in bus loading areas
• Maintains control of and accounts for whereabouts and safety of children at all times
• Helps arrange for/serve appropriate snacks/meals where applicable
• Performs routine care giving tasks, helping with materials and activities, receiving children, interacting with children and attending to the children's physical needs
• Ensures care is provided in accordance with standards, assists in planning, and conducting activities, conducts health checks, ensures the safety and well-being of children, completes reports, and interacts with parents
• Performs other related duties as assigned

Child Care Assistant – Developmental

Chief Operating Officer

• Serves as the senior executive responsible for the operational performance, strategic execution, growth initiatives, and financial results of the Coast Guard Exchange System (CGX)
• Oversees 63 CGX stores, 12 gas stations, 25 micromarts, and all associated retail, service, concessionaire, and ecommerce operations with annual sales exceeding $250M
• Provides executive leadership for retail operations, merchandising, services, supply chain, facilities, store planning, advertising, digital commerce, social media, and customer experience functions
• Reports directly to the Executive Director/Executive Officer and serves as a key member of the Coast Guard Community Services Command (CSC) Executive Leadership Team
• Provides strategic leadership, operational oversight, and enterprise-wide decision support
• Independently plans business objectives, strategies, and organizational responsibilities
• Advises the Commanding Officer of CSC on significant operational plans, programs, opportunities, risks, and emerging issues
• Leads development and execution of the CGX strategic plan and long-range business roadmap
• Directs the organization’s omnichannel retail strategy, integrating physical stores, ecommerce, fulfillment, customer engagement, digital marketing, and social media
• Ensures alignment of all operational and strategic initiatives with CSC objectives and future organizational requirements
• Directs and coordinates system-wide operations of merchandising, store operations, facilities, distribution, and service business groups
• Reviews operational performance, identifies deficiencies, and initiates corrective actions as necessary
• Develops short and long-term business goals, strategies, and objectives
• Establishes operating budgets, financial targets, and performance standards
• Utilizes data analytics, business intelligence, and performance metrics to drive decision-making
• Plans and establishes systems to monitor and control inventory levels, supply chain performance, and operating expenses
• Monitors CGX inventories and initiates actions to optimize inventory productivity and supply chain management
• Ensures effective coordination between headquarters functions and field operations to achieve organizational goals
• Leads the development and execution of enterprise-wide retail operations strategies

Chief Operations Officer

Instructor

• Serves as a swim instructor for outdoor pool work
• Instruct students of all ages in individual or small group swim lessons
• Build positive relationships with students and assess individual needs
• Create daily swim lesson plans for a minimum 8 lesson period
• Observes swimmers and ensures all participants are always accounted for
• Ensures all water safety rules are observed by swimmers
• Attend aquatics and/or safety training as directed
• Assists in maintaining pool and keeping all areas clean
• Participates as part of the Aquatic Facility Safety Team
• Provides assistance during emergency situations including evacuating the pool, calling 9-1-1, providing CPR, or providing first aid

Water Safety Instructor

Supervisor

• Supervises the Guest House Attendants and Leads to include assigning and distributing work
• Observing work progress, production, adherence to quality and safety standards
• Coaching, counseling, tutoring, and mentoring employees
• Approving and disapproving leave, recommending personnel actions, providing input on performance reviews and approving time & attendance
• Training employees and recommending awards and discipline as necessary
• Interviews applicants and makes selections of new employees

Housekeeping Supervisor – PT

• Welcome customers, maintain product knowledge and help with the selection of merchandise.
• React to all concerns of customers quickly with a sense of importance.
• Sell merchandise, and provide outstanding customer service, which may require demonstration and/or explanation of technical features of items sold.
• Take periodic stock counts and may participate in taking inventories.
• Replenish stock and maintain merchandise in a neat and presentable condition.
• Advise supervisor/department head of customer requests.
• Receives cash, checks, credit cards, debit cards and gift cards in payment for merchandise and gives change accurately in the operation of cash register.
• Maintains record of sales, at the end of shift balances till, turns in sales records, money, stamps, customer checks or charge slip and accounts for all monies and items sold.
• May perform price changes for various departments, either markdowns or mark ups, and the setting of company promotions.
• Primary duty is ensuring that these are properly displayed to the customer accomplished by proper display and signage as well as chancing of item labels if necessary.
• Follow all policies regarding Loss Prevention.
• Be aware and proactive regarding shrink and the Alert Line.
• Follow all established safety standards and emergency preparedness requirements.
• Will be required to work weekends.
• Perform other related duties as assigned.

• Welcome customers, maintain product knowledge and help with the selection of firearms.
• React to all concerns of customers quickly with a sense of importance.
• Follow strict adherence and compliance to all ATF, Federal, State and Local firearm rules and regulations.
• Ensure proper completion of federal form 4473 and any applicable state forms.
• Sell merchandise and provide Premier Customer Service.
• Replenish stock and maintain merchandise in a neat and presentable condition.
• Maintain record of sales and balance till at the end of the shift.
• Conduct daily count of on-site firearms to ensure accurate control.

Sales Clerk – Firearms

General

• Assisting the Head Women’s Head Lacrosse Coach with all aspects of coaching and administration of the NCAA DIII Women’s Lacrosse program at the US Coast Guard Academy
• Recruiting athletically and academically qualified students
• Organizing, scheduling, and conducting practices and competitions
• Management of home women’s lacrosse competitions
• Ensuring program compliance with all colleges, conference, and NCAA rules and regulations
• Performing any other duties and responsibilities related to the coaching position as needed or directed by the Head Coach of Women’s Lacrosse
• Teaching different skills associated with the program, working to maintain statistics, and breaking down film
• Performing any other duties as assigned by the Director of Athletics
• Expected hours for the year are approximately 500 hours total, with several weeks coaching in Fall and most coaching occurring during spring semester

Sports Specialist, Women’s Lacrosse

Financial Planning and Analysis

• Design and teach undergraduate college-level financial literacy and planning courses in the Management Department
• Address issues in a timely manner demonstrating excellent problem-solving and decision-making skills
• Work independently, lead projects and collaborate with team members
• Utilize superior communication skills, both verbal and written
• Attend the West Point Lab for Economic Security and provide end-of-semester reports on cadet performance

Management Instructor, Finance

• Welcome customers, maintain product knowledge and help with the selection of merchandise.
• React to all concerns of customers quickly with a sense of importance.
• Provides outstanding customer service in the assistance to patrons in selection of goods or substitute items.
• Responsible for overall operations of sale department.
• May order merchandise, receive, price and monitor stock levels.
• In conjunction with store management may be responsible for price changes, markdowns, promotional sets and signage.
• May communicate directly with HQ staff in the resolution of any special order requests for customers or merchandise issues at store level.
• May assist store management team in training employees on all cash register and front end duties and will provide input on employee evaluations.
• Operates a cash register, accepts cash, personal checks, credit cards, etc.
• Prepares, verifies and issues change funds as required.
• Collects cash receipts, cash register tapes, checks, credit cards receipt, and other supporting documentation.
• Compares register tapes with Daily Activity Report and investigates and discrepancies.
• Prepares and maintain cash overage and shortage records for each sales cashier daily.
• Responsible for the control and security of change fund, safe and cash registers.
• Key carrier, opening and closing the store as required.
• May direct/supervise other employees and be responsible for overall store in absence of management.
• Follow all policies regarding Loss Prevention.
• Be aware and proactive regarding shrink and the Alert Line.
• Follow all established safety standards and emergency preparedness requirements.
• Must have open availability, to include weekends.

Sales Clerk Lead, FT

Food Service

• Performs various simple manual tasks
• Sets up glasses, silverware, butter, condiments, salads, desserts, bread, and cold beverages on serving counter as instructed
• Cleans tables of paper, other trash, or soiled linens
• Scrapes and pre-rinses dishes with water
• Loads dishes in dishwasher; stacks and stores dishes
• Cleans cooking and service equipment
• Sweeps, mops, waxes floors
• Follows safety regulations and standards
• Reports any observed workplace hazards

Resident Manager, PT

Sales Clerk, PT

Sales Clerk

Sales Clerk

Sales Clerk – PT

Child Care Assistant – Developmental

Chief Operations Officer

Water Safety Instructor

Housekeeping Supervisor – PT

Sales Clerk, PT

Sales Clerk – Firearms

Sports Specialist, Women’s Lacrosse

Management Instructor, Finance

Sales Clerk Lead, FT

Food Service Worker, Dish Washer