Chief Operations Officer

Coast Guard Exchange (USCGCSC)

Chief Operations Officer overseeing strategic execution and operational performance of the Coast Guard Exchange System. Leading growth initiatives and financial results for retail operations with significant annual sales.

Posted 7/22/2026full-timeChesapeake • Virginia • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in retail operations, strategic execution, and financial performance management, with a strong focus on omnichannel retailing and customer experience strategies. Proven ability to lead large-scale operations and develop long-term business objectives aligned with organizational goals.

Highest-signal resume keywords

Retail Operations ManagementOmnichannel RetailingInventory ManagementFinancial Performance ManagementCustomer Experience Strategy

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalyticsBusiness IntelligencePerformance MetricsSupply Chain ManagementMerchandisingStore PlanningDigital MarketingEcommerce OperationsOperational Performance ReviewBudgeting

Soft Skills

Executive LeadershipStrategic PlanningDecision SupportCross-Functional CoordinationProblem Solving

Industry Keywords

Coast Guard Exchange SystemRetail LeadershipGrowth InitiativesOperational OversightCustomer EngagementSocial Media StrategyConcessionaire OperationsPerformance StandardsOrganizational ResponsibilitiesField Operations

About the role

Key responsibilities & impact

Serves as the senior executive responsible for the operational performance, strategic execution, growth initiatives, and financial results of the Coast Guard Exchange System (CGX)
Oversees 63 CGX stores, 12 gas stations, 25 micromarts, and all associated retail, service, concessionaire, and ecommerce operations with annual sales exceeding $250M
Provides executive leadership for retail operations, merchandising, services, supply chain, facilities, store planning, advertising, digital commerce, social media, and customer experience functions
Reports directly to the Executive Director/Executive Officer and serves as a key member of the Coast Guard Community Services Command (CSC) Executive Leadership Team
Provides strategic leadership, operational oversight, and enterprise-wide decision support
Independently plans business objectives, strategies, and organizational responsibilities
Advises the Commanding Officer of CSC on significant operational plans, programs, opportunities, risks, and emerging issues
Leads development and execution of the CGX strategic plan and long-range business roadmap
Directs the organization’s omnichannel retail strategy, integrating physical stores, ecommerce, fulfillment, customer engagement, digital marketing, and social media
Ensures alignment of all operational and strategic initiatives with CSC objectives and future organizational requirements
Directs and coordinates system-wide operations of merchandising, store operations, facilities, distribution, and service business groups
Reviews operational performance, identifies deficiencies, and initiates corrective actions as necessary
Develops short and long-term business goals, strategies, and objectives
Establishes operating budgets, financial targets, and performance standards
Utilizes data analytics, business intelligence, and performance metrics to drive decision-making
Plans and establishes systems to monitor and control inventory levels, supply chain performance, and operating expenses
Monitors CGX inventories and initiates actions to optimize inventory productivity and supply chain management
Ensures effective coordination between headquarters functions and field operations to achieve organizational goals
Leads the development and execution of enterprise-wide retail operations strategies

Requirements

What you’ll need

Bachelor's degree, in a related field, from an accredited university or college or equivalent combination of education and experience
15 years of progressively responsible retail leadership experience including at least five years in a senior executive role
Demonstrated expertise in retail operations, merchandising, inventory and supply chain management, financial performance management, omnichannel retailing, and customer experience strategies

Benefits

Comp & perks

Paid Annual and Sick Leave
Holiday Pay
Medical/Dental/Vision Insurance
Flexible/Dependent Spending Account
Pension Plan
401k Savings Plan
Life Insurance
Short Term/Long Term Disability
Tuition Assistance
Paid Parental Leave